Amicus Homecare Ltd

2nd Floor, Kelso Villa, Kelso Place, Upper Bristol Road, Bath BA1 3AU
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9.9 25 Reviews
  • Amicus Homecare Ltd, Bath
Amicus Homecare provides a flexible range of home care services delivered by people who really care. From the office in Bath the care service covers Bath, Limpley-Stoke, Winsley, Bradford on Avon, Trowbridge, Chippenham and Box.

Staff are directly employed by the agency and receive full training and further ongoing support to ensure their caring skills are always up to date.

An Amicus Homecare package can be as short as 30 minutes or up to several hours. Two carers can be provided for complex care needs. Services include home care, companionship and home help.

Each person has different needs. Amicus Homecare’s small and friendly team takes time to get to know each client and their family in order to provide a genuinely individual person-centred service.

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Care Provided by Amicus Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Amicus Homecare Ltd
  • Person in charge
  • Rachel Suttie (Manager)

Funding & Fees Guide for Amicus Homecare Ltd

  • Prices

  • From £17.00 per visit subject to assessment.

Amicus Homecare Ltd Reviews (25)

Total of 25, showing 1-20
9.9

Amicus Homecare Ltd has a Review Score of 9.9 (9.860) out of 10, based on 19 reviews in the last 2 years. Over all time Amicus Homecare Ltd has 25 reviews.

Overall Experience

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Review from P C (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amicus has been a very valuable partner in providing care and support to my father. The staff always punctual and provided all the support that my father needed at the time. Recommended as a service provider.

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Review from Sylvia W (Client) published on 2 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always used Amicus for my care services. Initially far more than now as my health improved. Suffice it to say, management, staff and carers are wonderful. I could not manage without their care and services.

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Review from M N (Son of Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the service is very good and the care employees are brilliant.

Reply from Axel Oester, Operations Director at Amicus Homecare Ltd

Thank you so much for taking the time to share your experience with our homecare service. We are delighted to hear that you find our service very good and that our carers have made a positive impression on you and your family. Your kind words mean a lot to us and to the dedicated team who works hard to provide compassionate and professional care. If there's anything specific you feel we could improve upon to enhance your experience, we would be very grateful for your feedback. Our goal is always to deliver a 5-star service and we continuously strive to exceed expectations. Thank you again for your thoughtful review and for choosing Amicus Homecare. Please don't hesitate to reach out if there's anything we can assist you with.


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Review from Stephanie H (Daughter of Client) published on 15 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from friendly punctual staff.
Never had any issues with this very communicative and reliable service.
Always looking after my mother with care and dignity on a visit.
I would highly recommend this service provider.

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Review from Karen S (Daughter of Client) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this company enough. They look after my mother who has Dementia. They are courteous and treat my mother with respect. The service the carers supply is brilliant. They also transport my mother to her daycare during the week. We could not manage without their help and support.

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Review from L B (Wife of Client) published on 29 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive about having carers for my husband who has Alzheimer's. The manager visited and put my mind at rest. I can not express highly enough the care and respect that the carers give to my husband. They are punctual and full of joy when they arrive. I would 100% recommend Amicus. Thank you
for your help and kindness.

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Review from John K (Husband of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Each and every one of the Amicus Carers has to be described as being lovely, caring human beings. When I hear of some of the verbal abuse, they put up with it makes me very angry. I do wonder if those guilty actually deserve the level of help and kindness provided by these ladies. Nothing is too much
trouble and they are all very welcome in our home

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Review from V S (Wife of Client) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to write a review for Amicus. We have always found them to be endlessly cheerful and positive and to show respect and understanding to my husband. I have absolutely no hesitation in recommending them.

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Review from Phil C (Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers show patience. They are kind, thoughtful and always asking about my needs. Always smile and make me laugh and feel as normal as I can be. The staff are polite and understanding. I feel very happy and treat me with respect as I do show the same to them. Long may it continue.

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Review from C T (Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Amicus to supply care services for several months and have nothing but considerable praise for the quality of their work. All the different staff that have attended me are most capable, experienced, thoughtful, bright, and also very pleasant people. I enjoyed them coming to see me, apart
from their expertise in caring for me. Well done to all the Amicus team!
At present my health condition has improved such that, for the time being, I can care for myself. But my cancer condition is such that I will, sometime in the perhaps not too distant future, need far more care than I have received to date. When that time comes, I shall approach Amicus for care as a first priority.

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Review from Diane S (Wife of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Until recently we had no experience of carers, and always being independent, we were alien as to what to expect. The occupational therapist at the hospital demanded a minimum of 12 hours of care per day, which everyone we contacted said was far in access of anything they could do and being aware of
my husband's needs.
So we did some detective work and alphabetically found the holy grail aka Amicus Homecare Ltd.
I am not being patronising when I/we say that this company is flawless and are excellent. Obviously clients and family may look for little blips in the service, when reading reviews... But... we can't find anything to fault.
No matter how cloudy the day, when we hear the keys in the lock, we are greeted with sunshine.
Thanks to each and every member of the team at Amicus for the kindness, care and predominantly for eliminating so much of our stress and worry.

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Review from David F (Son of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with level of care my father receives. Friendly, capable staff with great timekeeping and reliability. My father is comfortable with them and is thriving at 93. When he recently had a fall, the carer came for me immediately and had already called an ambulance.

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Review from A W (Wife of Client) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hospital recommended my husband have a bed downstairs. At the time, we invited Amicus Homecare to assist with getting my husband washed, dressed and put to bed in the evening. We couldn't have wished for better cooperation and help. Very patient staff.

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Review from Veronica M (Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been looked after by Amicus Homecare Ltd for over a year now and I am very happy with the standard of care I receive. I find the staff attentive caring and very kind they are led by an excellent management team who listen to me and adapt my care plan accordingly. My needs change almost daily
and I find Amicus very flexible in adapting to those changes. The manager visits me regularly and discusses options with me so I am always kept informed. Amicus is the way forward for me Thank you everyone.

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Review from P G (Son of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care visits of Amicus. Not only have they looked after my father every day, but on a couple of occasions, they have helped him in emergencies - once when they spotted small behavioural changes which gave me an early indication of an illness (which was then treated successfully),
and the second time when he fell over, and they called an ambulance and looked after him until the paramedics arrived. They have made a huge difference to my father's quality of life and given us all some peace of mind.

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Review from S F (Client) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was really impressed with my care. The girls did everything they were supposed to do 99% of the time. They were warm and friendly. Sometimes they were asked to do too much by the office which put too much pressure on them but that rarely showed in their work.
The only reason I didn’t give them
the full 5 stars was due to the new manager, who lied to me twice.
I think the directors should get out to the clients and do 1 day of shifts to see what the carers have to deal with like traffic etc.
The managers are supposed to let you know if there’s a change in your schedule or if the carers are going to be late that rarely happened and I personally asked for my schedule to be sent for the next week, on a Friday but sadly the supervisor didn’t send it until a couple of days later. Again as we all know however hard the agency tried, they just didn’t have enough carers.
I would like to thank them for their wonderful work and care and would highly recommend them.

Reply from Axel Oester, Operations Director at Amicus Homecare Ltd

Thank you for taking the time to write a review. The team is grateful for the overall score you gave us (5 out of 5 in three of the 5 areas and 4 in another) and for the several positive points you raised about our service such as the fact you were "impressed with my care." I'm sorry you felt let down in other areas in particular the miscommunication between you and our prospective manager. As you know he contacted you the next day to explain the reasons for the miscommunication. We've also taken on board your comments about being notified more quickly about changes to schedules and we're making improvements. We welcome any further input you'd like to make and are happy to discuss this further in person.


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Review from Kathryn P (Daughter of Client) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amicus helped coordinate my mum's move from a care home (following a two-month hospital stay) back to her own home.
This was a stressful time and we didn't know what to expect. The manager was incredibly helpful. She took time to get to know Mum and offered a very friendly, very professional approach.
We started with a high level of support and have slowly reduced this so that Mum is now well enough and confident enough to manage without care. Amicus provided a very personal approach and as a family, we appreciate everything that was done.
Care is really expensive (which is a separate and difficult social/political issue) but Amicus' fees are competitive and their genuine willingness to adapt to changing needs puts them way ahead of the other companies we contacted.
Mum is managing incredibly well at the moment so no longer needs daily care. If this changes at all Amicus will be the first company we contact for support.

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Review from Louise H (Daughter-in-law of Client) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great small agency with a fantastic manager who goes out of her way to communicate and help in what can be a difficult situation for everyone adjusting to new routines. The team of carers is kept small to allow for continuity and carers have been very kind, helpful and reliable.

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Review from Ness C (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been having carers for over a year and until Amicus Homecare came on board, I did not realise how different and unique they are as a care agency.
I don't live close by and the manager has gone out of her way and gone above and beyond with everything involving my mother. She has been a
source of help, support, and guidance for me especially, but she is not on her own. She has an amazing team of carers who work with her. I have had 12 months of care with other care agencies and I have seen how little they do, when Amicus carers came in, I see them taking the time to talk to my mother, to help her with her exercises making an effort to engage her in positive purposeful conversation.
Today, my mother fell, I was 200 miles away, I rang the manager and with no hesitation she dropped everything and went straight over there.
Amicus always put my mother first, the manager and her team always put clients first, and this gives me peace of mind.
Well done to the manager and your amazing team “your awesome”

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Review from Nicky H (Daughter of Client) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredible service. Staff are all warm and kind but also very efficient. Management is excellent and attentive, my father is treated as an individual and always with great respect and dignity. I can't recommend them highly enough and am so grateful for their presence in Dad's life. He likes them and
trusts them and it's such a relief having such a consistent and supportive service. A weight off my mind knowing they are coming, both my parents look forward to their visits because their arrival always means positive and joyful company, as well as kind and professional support for my father.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Amicus Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Amicus Homecare Ltd is calculated as follows: ( (100 Excellents x 5) + (13 Goods x 4) + (1 Poors x 2) ) ÷ 114 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amicus Homecare Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Rachel

Rachel Suttie

Job Title: Registered Manager

Joined: 2012

Rachel is responsible for all aspects of the day to day operation of Amicus Homecare.


Her role includes care planning, managing staff teams and ensuring that the quality of our service meets national care standards.


Vivien

Vivien Price

Job Title: Office Manager

Joined: 2013

Vivien's role is to support the manager, staff and our clients with administrative tasks to ensure the smooth and efficient running of our homecare service.


Frequently Asked Questions about Amicus Homecare Ltd

What Type of Services does Amicus Homecare Ltd offer?

Amicus Homecare Ltd offers Home Care.

How many Carers does Amicus Homecare Ltd employ?

Amicus Homecare Ltd employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Amicus Homecare Ltd to verify any information. View our terms and conditions. Amicus Homecare Ltd has a Platinum Service – more info.