Amicus Homecare Ltd

2nd Floor, Kelso Villa, Kelso Place, Upper Bristol Road, Bath BA1 3AU
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9.9 25 Reviews
  • Amicus Homecare Ltd, Bath
Amicus Homecare provides a flexible range of home care services delivered by people who really care. From the office in Bath the care service covers Bath, Limpley-Stoke, Winsley, Bradford on Avon, Trowbridge, Chippenham and Box.

Staff are directly employed by the agency and receive full training and further ongoing support to ensure their caring skills are always up to date.

An Amicus Homecare package can be as short as 30 minutes or up to several hours. Two carers can be provided for complex care needs. Services include home care, companionship and home help.

Each person has different needs. Amicus Homecare’s small and friendly team takes time to get to know each client and their family in order to provide a genuinely individual person-centred service.

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Care Provided by Amicus Homecare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Amicus Homecare Ltd
  • Person in charge
  • Rachel Suttie (Manager)

Funding & Fees Guide for Amicus Homecare Ltd

  • Prices

  • From £17.00 per visit subject to assessment.

Amicus Homecare Ltd Reviews (25)

Total of 25, showing 21-25
9.9

Amicus Homecare Ltd has a Review Score of 9.9 (9.860) out of 10, based on 19 reviews in the last 2 years. Over all time Amicus Homecare Ltd has 25 reviews.

Overall Experience

  • 23
  • 2
  • 0
  • 0
  • 0

Date Published

25
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9
19
6

Review from J C (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the service I am getting from my present carer who is always willing to do jobs around my flat and garage in addition to looking after me whilst in the shower.

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Review from Diana W (Client) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amicus Homecare Ltd provided an early morning service from 7.45am for half an hour or 1 hour by agreement, One member of their staff helped me get out of bed, wash and dress. When time allowed we would turn out my bedroom chests to remove items that were out of date and no longer used, making room for
items that fit better. The different staff members came working on their own. All were punctual and cheerful, giving a good start to the day. and it was good to chat about the weather and the state of the shops, the government when I was in lockdown.

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Review from Dawn K (Sister-in-law of Client) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very polite and very caring with my brother in law even though he was a bit of a grump. They all looked after him so well and couldn't do enough for him. They always made time to sit and chat to him too even though they had a tight schedule.

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Review from A W (Client) assisted by family/friend published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The client due to age and lack of upper body strength needs assistance with bathing which is beyond the wife's strength and there is a fear of slipping. All the carers have been prompt on arrival time and have been careful to follow lockdown regulations. They follow a careful bathing routine and follow
the client's wishes. Overhead charges are reasonable. Paperwork is filled in after each visit.

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Review from Martine O (Daughter of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always arrive, no matter what the weather is doing. Whenever there is a need for a phone call, they always start by saying "nothing to worry about " which is always reassuring. Always very friendly. Good at communicating,

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Amicus Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Amicus Homecare Ltd is calculated as follows: ( (100 Excellents x 5) + (13 Goods x 4) + (1 Poors x 2) ) ÷ 114 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Amicus Homecare Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Rachel

Rachel Suttie

Job Title: Registered Manager

Joined: 2012

Rachel is responsible for all aspects of the day to day operation of Amicus Homecare.


Her role includes care planning, managing staff teams and ensuring that the quality of our service meets national care standards.


Vivien

Vivien Price

Job Title: Office Manager

Joined: 2013

Vivien's role is to support the manager, staff and our clients with administrative tasks to ensure the smooth and efficient running of our homecare service.


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