Heritage Healthcare (Wakefield & Kirklees)

Unit 2A, Fryers Way, Silkwood Park, Ossett WF5 9TJ
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9.7 25 Reviews
  • Heritage Healthcare (Wakefield & Kirklees), Ossett
Heritage Healthcare Wakefield provides home care services and support services within a person's home to boost their wellbeing, independence, choice, and convenience, while also maintaining the highest quality of life possible.

Staff are carefully recruited, DBS checked at an enhanced level and referenced.

The team of staff are able to provide a range of care, companionship and housekeeping services such as accompanying clients to social events, meal preparation and light gardening.

There is a long list of home care services available. To find out more contact the team.

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Care Provided by Heritage Healthcare (Wakefield & Kirklees)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Marie Binks (Registered Manager)

Funding & Fees Guide for Heritage Healthcare (Wakefield & Kirklees)

  • Prices

  • £27.00 per hour

  • We have hourly rates
    45 mins and 30 min rates

Heritage Healthcare (Wakefield & Kirklees) Reviews (25)

Total of 25, showing 1-20
9.7

Heritage Healthcare (Wakefield & Kirklees) has a Review Score of 9.7 (9.736) out of 10, based on 8 reviews in the last 2 years. Over all time Heritage Healthcare (Wakefield & Kirklees) has 25 reviews.

Overall Experience

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Review from Jane L (Daughter of Client) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are all professional. They arrive on time and always wear their protective gloves and aprons. We get a list of dates, times and carers' names every week. They have built up a rapport with both parents. Everything has settled after three months of care and has become a good routine. The office
keeps in touch by telephone and/or email. We feel very well supported by Heritage.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you so much for this wonderful review of our service, we strive to provide excellent support to give our clients and their families peace of mind and this is very much appreciated.


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Review from Anne C (Daughter of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage was recommended to me when I had to arrange home care for my Mum. The carers have been lovely and are friendly and respectful to Mum and she is extremely happy with the care provided. I would not hesitate in recommending this company.

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Review from M H (Client) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am entirely satisfied and I find them so very caring and friendly.

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Review from Sheila J (Daughter of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who have attended my mum have been professional, friendly and helpful. Mum can be difficult about taking a shower but all staff that attend are patient and caring and most times, coax her into the shower.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words and we are pleased we can help your mum stay safe in her own home. It is a pleasure to be able to assist.


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Review from Philippa W (Daughter of Client) published on 27 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great carers, keep me updated about any changes that are made, are helpful in keeping in touch with Social Services and best of all my mum loves a good chat with every one of her carers. They ensure all her needs are met from getting up in the morning, showering, giving medication, and making meals.
I would recommend Heritage Healthcare to anyone going through a similar situation with an elderly relative.

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Review from J S (Daughter of Client) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day service starts Mum has received first class service from all carers. Previously reluctant to have carers but she is very happy now and looks forward to them calling.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your lovely comments and we are pleased and privileged to help.


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Review from L J (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care service, which I would highly recommend.
Professional, caring staff who treat Mum with dignity and respect and assist her with her everyday needs.
I would have given five stars across the board, but, unfortunately, I did experience some financial administrative errors, which was very
frustrating at the time, but the company did take steps to rectify these problems.
Overall a 5-star service; thank you, Heritage.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you very much for such a positive review regarding our care and professional service. I am really pleased that we are able to assist your mum to be as independent as possible. Our team always strive to go above and beyond and will really value this feedback as it makes what we do so worth while.


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Review from Paul A (Son of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provider, very good at communicating. Mum is very happy with the staff and looks forward to seeing them every day. Any problems are quickly communicated to us and we are happy that we can rely on the excellent care.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you very much for your lovely review. We always aim to go above and beyond when caring for your Mum; as with all our clients. I am really pleased that you are happy with the service and care we provide and look forward to helping your mum retain as much independence as possible.


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Review from David S (Wife of Client) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Social Services recommended Heritage Healthcare and gave me the phone number. I spoke to the office staff who was extremely helpful. That was Friday and Monday morning a worker came and took our details. The rest day we started with a carer in the in the morning to help her personal care. all the carers
are smartly dressed, very respectful and helpful. We have come to rely greatly on their help. if I have needed to phone the office, the staff have been very helpful. I really couldn't say anymore other than a very big thank you all for your help and care!

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your very kind words. I will pass them on to all our lovely carers whom are privileged to be able to help.


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Review from M S (Wife of Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care provider because they are extremely reliable and make me feel very supported.
The quality of care provided is very good and carers in senior positions are doing their best to train and support the juniors who join with less experience. They treat the client with respect
and affection, making him feel valued.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you very much for the lovely review and we will, of course, pass your comments on to our team who have had the great privilege to care for your family. We wish you all the very best.
Your Heritage Healthcare Team


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Review from Paul K (Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic people who care, they have helped me so much my neighbour and friends can see the difference they have made to the quality of life of my, very friendly caring carers. They help me with all my needs and very concerned that my needs are met 100%, I highly recommend this company as a friendly
very efficient group of carers.

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Review from Richard G (Son of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers who treat my mum with dignity humour and respect.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words, we are so happy to support such a wonderful lady.


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Review from Stephen K (Son of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad (now 97) was admitted to hospital after a fall. He was checked over and found to be ok. The NHS working with Heritage Healthcare, my father, my brother and myself arranged a health care package to support Dad when he came home. Carers would attend Dad's home to get him up and provide breakfast,
a second carer to attend and cook and serve his lunch, a third carer would give him his tea, and then final carer of the day would help him to bed. This has worked very well and Dad has enjoyed the regular support and attention. The carers have been excellent, very friendly and accommodating, providing a very good service.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words and all the staff really look forward to attending


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Review from Graham K (Son of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my father's discharge from the hospital, we have been very impressed with the standard of care being provided by Heritage Healthcare. There is a small core of staff, which means that he is able to establish a rapport when they visit regularly. He is being provided with regular meals, which
has improved his well-being. All the staff are very caring. A request for a small adjustment to the timing of visits was accommodated very quickly. Overall, we cannot fault the service being delivered.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words they are very much appreciated by all the team


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Review from M H (Son of Client) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff from Heritage Healthcare provide support, conversation and companionship, making my mother feel independent, safe and more confident.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words it is very much appreciated


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Review from Michelle H (Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A care company that cares! I have only been with Heritage Healthcare for a very short period of time, but since joining the company I have always been treated respectfully; and although I’m aware that as a company they are always happy to help, as yet I’ve never had to make a single phone call to ask
for any kind of assistance. I believe that alone speaks volumes! My carers are absolutely amazing people, as carers go I can only describe them as ‘the cream of the crop’, always kind, thoughtful and happy to help. My home though a busy 24hr workplace is full of the laughter I love, the happiness I can’t live without and the care that keeps me safe from harm. If I was asked to sum up my experiences at Heritage Healthcare, my answer would be this: I would recommend their services to anyone and everyone.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you very much for your comments they are really appreciated and very kind.
We absolutely love being part of your team and thank you for giving us the opportunity, it is a real privilege.


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Review from J R (Son of Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to my mother was first class. Great friendly service, the caring team were always prepared to go that extra mile to make sure mum was as comfortable as possible.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your kind words and we wish you and your family all the best. It was such a pleasure to care for your Mum she was a lovely lady.


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Review from K R (Granddaughter of Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Heritage home care have provided excellent care for my grandma ensuring she was safe and well cared for in her own home. She was always happy to see the carers and treated with respect and dignity. As a whole family, we are forever grateful for the support we have received these past years. Many of
the carers have become like extended family. We cannot recommend or thank Heritage care enough. Thank you.

Reply from Marie Binks, Managing Director at Heritage Healthcare (Wakefield & Kirklees)

It was a real pleasure to care for your Grandma and thank you for giving us the opportunity. We wish you all the best for the future. Keep safe from all the Heritage Healthcare Team


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Review from S H (Daughter-in-law of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall we were extremely pleased with the service we received after a few initial hic-ups. Once the carers were fully aware of my mother-in-law's needs. On the odd occasion, we had to complain; it was sorted out immediately. Excellent service and compassionate.

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Review from M H (Grandson of Client) published on 8 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care team. Each one of them went above and beyond to look after my nan. Such a caring, loving team of carers. My nan was in safe hands which made it more comfortable for the rest of the family. I would highly recommend this care team 100%.

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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Heritage Healthcare (Wakefield & Kirklees) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Heritage Healthcare (Wakefield & Kirklees) is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) ) ÷ 47 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Wakefield & Kirklees) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Marie

Marie Binks

Job Title: Managing Director

Joined: 2017

Marie Binks qualified in Law before launching a successful career within the business banking sector. For the last 18 years, Marie has worked closely with the local business community, building longstanding and trusting relationships. Having raised funds for the local hospice and volunteered in the area, Marie decided to launch Heritage Healthcare Wakefield so that she could provide her community with an expert quality, caring and professional service.


Frequently Asked Questions about Heritage Healthcare (Wakefield & Kirklees)

What Type of Services does Heritage Healthcare (Wakefield & Kirklees) offer?

Heritage Healthcare (Wakefield & Kirklees) offers Home Care.

How many Carers does Heritage Healthcare (Wakefield & Kirklees) employ?

Heritage Healthcare (Wakefield & Kirklees) employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Wakefield & Kirklees) to verify any information. View our terms and conditions. Heritage Healthcare (Wakefield & Kirklees) has an Enhanced Service – more info.