Heritage Healthcare (Wakefield & Kirklees)

Unit 2A, Fryers Way, Silkwood Park, Ossett WF5 9TJ
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9.7 25 Reviews
  • Heritage Healthcare (Wakefield & Kirklees), Ossett
Heritage Healthcare Wakefield provides home care services and support services within a person's home to boost their wellbeing, independence, choice, and convenience, while also maintaining the highest quality of life possible.

Staff are carefully recruited, DBS checked at an enhanced level and referenced.

The team of staff are able to provide a range of care, companionship and housekeeping services such as accompanying clients to social events, meal preparation and light gardening.

There is a long list of home care services available. To find out more contact the team.

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Care Provided by Heritage Healthcare (Wakefield & Kirklees)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Marie Binks (Registered Manager)

Funding & Fees Guide for Heritage Healthcare (Wakefield & Kirklees)

  • Prices

  • £27.00 per hour

  • We have hourly rates
    45 mins and 30 min rates

Heritage Healthcare (Wakefield & Kirklees) Reviews (25)

Total of 25, showing 21-25
9.7

Heritage Healthcare (Wakefield & Kirklees) has a Review Score of 9.7 (9.736) out of 10, based on 8 reviews in the last 2 years. Over all time Heritage Healthcare (Wakefield & Kirklees) has 25 reviews.

Overall Experience

  • 22
  • 3
  • 0
  • 0
  • 0

Date Published

25
0
5
8
17

Review from J F (Friend of Client) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff should be applauded for the help and support given to my close friend. They keep me informed of any problems or concerns they have and how we can deal with these together. They have gone above and beyond what is expected, and I have felt they have given me peace of mind knowing
they are there for her.

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Review from Molly L (Wife of Client) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Apart from one or two little hiccups, door key, tea towel set alight, broken mirror. The overall standard has been satisfactory.

Reply from Marie Binks at Heritage Healthcare (Wakefield & Kirklees)

Thank you for your comments and I am pleased you have been happy with the overall service provided. We always aim to provide the highest standard of care and apologise for the small issues you may have encountered. This will be fed back to our team to enable us to review our practice and to make improvements where possible. Thank you again


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Review from James D (Husband of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was suffering from mental health issues and I approached Heritage Healthcare (Wakefield) for some assistance. All of the staff have been very helpful and caring throughout. I have to pay particular thanks and gratitude to one member of staff who has been 1st class in the level of care, support
and commitment she has provided. Big thanks to her and the team. xx

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Review from Joanne W (Daughter of Client) published on 8 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding care in all aspects. My mum and our family are new to having carers in the home and this company has been unbelievable. Gone above and beyond in every area. Cannot praise or thank them enough for what has been an absolutely horrendous 6 weeks for my mum and family, but it was
such a relief when we finally found an organisation we felt we could trust and they have exceeded all expectations. I have mainly dealt with the manager and what a credit to Heritage Healthcare she is. Compassionate, organised, caring, trustworthy and knowledgeable, a true professional in every sense of the word. Thank you, Heritage from the bottom of our hearts for all you are doing, not just for our mum, but for our family too.

Reply from Marie Binks at Heritage Healthcare (Wakefield & Kirklees)

Thank you very much for your kind words. We provide the highest standards of care for all our clients, taking the time to listen to their requirements and personalising the service. I am so pleased to have had the privilege to help.


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Review from I B (Client) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I get is excellent. Couldn't be more satisfied.

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Management

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Value for Money

Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Heritage Healthcare (Wakefield & Kirklees) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Heritage Healthcare (Wakefield & Kirklees) is calculated as follows: ( (44 Excellents x 5) + (3 Goods x 4) ) ÷ 47 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Wakefield & Kirklees) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Marie

Marie Binks

Job Title: Managing Director

Joined: 2017

Marie Binks qualified in Law before launching a successful career within the business banking sector. For the last 18 years, Marie has worked closely with the local business community, building longstanding and trusting relationships. Having raised funds for the local hospice and volunteered in the area, Marie decided to launch Heritage Healthcare Wakefield so that she could provide her community with an expert quality, caring and professional service.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Wakefield & Kirklees) to verify any information. View our terms and conditions. Heritage Healthcare (Wakefield & Kirklees) has an Enhanced Service – more info.