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Angels Care Solutions Limited has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Angels Care Solutions Limited has 4 reviews.
Review from Claudia D (Daughter of Client) published on 16 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Jude Agba, Director at Angels Care Solutions Limited
Thank you, Claudia, for appreciating the care given to your father. We are happy your father is receiving the best person-centred care he deserves. Thank yoU.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kelly S (Daughter of Client) published on 8 June 2021
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Robert Soyinka, Care Manager at Angels Care Solutions Limited
Dear Kelly S,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to our team at angels@angelscaresolutions.co.uk with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from M H (Client) published on 21 June 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Kerry A (Client) published on 9 February 2018
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 8.0 (8.000) out of 10 for Angels Care Solutions Limited is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Angels Care Solutions Limited is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Angels Care Solutions Limited is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Oct 2018
Caring
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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