Vale Care Ltd

22 Home Pastures, Hose, Melton Mowbray LE14 4JB
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4 Reviews
  • Vale Care Ltd, Melton Mowbray
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Care Provided by Vale Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Vale Care Ltd
  • Person in charge
  • Matthew Simpson (Manager)
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Vale Care Ltd Reviews (4)

Over all time Vale Care Ltd has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 1
  • 0

Date Published

4
0
0
0
4

Review from John W (Son of Client) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager deserves credit for an excellent and professional team. They provided high standards of care for my mother who had dementia. They were compassionate and understood how to approach her on a daily basis. They developed a friendship with her and she became more relaxed and went on short
trips with them, which meant a lot to her. Communication was very good as we were contacted if there were any issues. We could continue with more praise for the team but the simple truth is the care towards my mother has been outstanding and we would definitely recommend Vale Care Ltd.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Samantha W (Daughter of Client) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot possibly find any fault with the level of care my mum receives from her kind, caring and conscientious care provider. Each and every one of them gives my mum the same care and respect on a daily basis, truly wonderful people. The care manager should also be reminded of how amazing she is! Nothing
is too much trouble and she has gone above and beyond to help my mum with the local authorities so that she can gain her independence. I can’t recommend this care provider highly enough, they are all wonderful people.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie C (Daughter of Client) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers that are indeed caring and have time to work at my 84-year-old Mum's pace.
The company as a whole are very flexible and easy to communicate with.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G J (Client) published on 20 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have complex care needs and deterioration of my health issues.
The carers never arrived to assist me to prepare my meals and I was left unaided with poor mobility to struggle.
I was never informed that the company no longer wanted to attend my care needs and they just pulled care on me and left
me very upset with no capability to find another agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Vale Care Ltd

What Type of Services does Vale Care Ltd offer?

Vale Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Vale Care Ltd to verify any information. View our terms and conditions. Vale Care Ltd has a Basic Service – more info.