Golden Services Care

11a Mill Street, Wantage OX12 9AB
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9.6 37 Reviews
  • Golden Services Care, Wantage
The team at Golden Services Care believe that everyone should have choice and control over their care and they treat every client as an individual by using a person-centred approach to their care planning.
They achieve this with information from the individual, their loved ones and other relevant healthcare professionals.
They take a fully holistic approach to your care.
Regular care reviews ensure that your care is always to the highest standard.
The highly trained staff provide care services with dignity and respect to promote and support the independence of you or your loved ones.
Their commitment to care is reflected in their Care Quality Commission reports in which they have achieved an Outstanding in care and Good on every other aspect on three separate occasions (most recently January 2020).

Show Golden Services Care on the Map

Care Provided by Golden Services Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Golden Services Care Ltd
  • Person in charge
  • Patricia Morgan (Registered Manager)

Funding & Fees Guide for Golden Services Care

  • Prices

  • Prices starting from £19.60

  • Weekend rates and bank holiday rates apply
    Mileage charges apply

Golden Services Care Reviews (37)

Total of 37, showing 1-20
9.6

Golden Services Care has a Review Score of 9.6 (9.569) out of 10, based on 12 reviews in the last 2 years. Over all time Golden Services Care has 37 reviews.

Overall Experience

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Date Published

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Review from Debbie T (Stepdaughter of Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care provided by all carers attending my stepdad.
If we needed to change anything the carers were always at the end of the phone and would help if they could.
Any issues were delt with straight away.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Thank you for your kind words. We were very happy to help and wish him and all of you the best for the future.


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Review from Tessa S (Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who visit me are well-trained, friendly and supportive. I enjoy their company, especially as they are the only people I see all day. They also assist me with light chores, and occasionally accompany me on visits to the surgery and the shops.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Thank you for your kind words.
I will let our team know the feedback.


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Review from Marion R (Daughter of Client) published on 31 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An absolutely great service. The staff who work in the office are always friendly, helpful and offered a reliable service to my mum. You can't go wrong using Golden Services Care. It does what it says in their branding.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Many thanks for your lovely feedback. We were so pleased to have been able to help.


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Review from J S (Wife of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care and attention my husband has received this month.
Because of the difference in personalities, he obviously gets on better with some carers than others but I think all give the same quality of care.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Thank you for your review, this helps us to monitor and make improvements.


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Review from P B (Sister of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers have been thoughtful and understanding of my brother's needs.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Thank you for your review, I will make sure the team who look after him are aware.


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Review from Mark W (Son of Client) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently turned 90 and needs some help with cleaning on a weekly basis.
We both felt that arranging this through a care agency such as yourselves, though slightly expensive for just "cleaning" would be worthwhile.
Fortunately, my mother does not require anything like regular full care
but it is a massive reassurance to her to know that she will always receive an age-appropriate, sympathetic and friendly response to her needs whenever she needs to contact your office.
Rather than having to rely on one "cleaner" who may move, be on holiday even unreliable, disorganised - or unsuitable to meet a need beyond just literally "cleaning". As my mother's needs have very gradually increased over the last year, so have your services responded accordingly.
And she has been provided with pleasant and often outstanding attention from the carers assigned to cleaning and general help.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Many thanks for your review. I am happy it is working out for your mum. I know that our carers like spending time with her.


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Review from L T (Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Most are fine but I don't like having my evening meal at 4.15 pm, can you please stop doing it by putting 5 pm to 6 pm etc on my sheet and changing on the carer's phone. Overall, I am satisfied with Golden Services Care.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Thank you for your feedback. I know this has previously been addressed.
If you would like more details, please contact the office where we would be happy to discuss this with you.


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Review from Adrian V (Son of Client) published on 6 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When rating any care provider the principle measure should be on the standard of care provided, with Golden Services we have always had an excellent professional level of service. They are able to quickly adapt to changing circumstances and the daily changes in the condition/feelings of my mother and
in both cases, they have adapted quickly and with no reduction in service levels. Excellent communications, easily contactable at any time and support from the backroom team has made our experience difficult to beat.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Thank you, Adrian, this is very nice to hear. I will make sure all the team are aware of the feedback.


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Review from Keith R (Son of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good, reliable, professional and friendly service.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Many thanks for taking the time to send the feedback.


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Review from Michael C (Client) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very caring. I wish everybody could be as kind as them.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Thank you very much for your feedback. I will make sure the team is aware of your very kind words.


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Review from A R (Client) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, a reliable and efficient morning visit.
I have used Golden Services for ten years now. The carers are delightful and caring people who always treat you with dignity.
Thank you for being there to allow me to live my life as I would wish.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Thank you very much for your kind words, I know our carers think very highly of you and enjoy seeing you. I will make sure they are aware of the feedback.


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Review from Edna L (Client) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have had to experience care from a care home. When I arrived home on October 4th 2022 at lunchtime, from then on for four and a half weeks I had early morning-lunch time calls. I found the service excellent. Staff, management and value for money are very good.

Reply from Patricia Morgan, Registered Manager at Golden Services Care

Thank you for your kind words, it has been a pleasure to see how well you have progressed in your recovery.


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Review from S C (Daughter of Client) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enquired about care for my mother in July 2020 as I was unable to continue looking after her due to poor health, I initially was going to shop around but I immediately got a sense of professionalism, no hard sell at all, just a willingness to help.
I immediately took Golden Services Care up on their
offer to visit my mother to carry out an assessment all in 24 hours.
Following on from their visit, care was put in place within 3 days.
All of the staff are friendly and kind, they do an incredible job.
Thank you so much.

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Review from M L (Client) assisted by family/friend published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service I am provided with.
Management does sort out any problems quickly when they arise.
Carers are normally here at the stated times and treat me with respect and dignity.
I am very happy with the care provided.

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Review from P N (Son of Client) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are amazing when being asked to do something out of the ordinary or just going about planned projects. The staff are very caring, understanding and helpful.

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Review from S H (Wife of Client) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care team very prompt and caring and very smart.
Very helpful with minor problems.
All treat the client with respect and patience.

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Review from R C (Client) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, friendly visits from the majority of carers, however, I have one particular carer that comes and seems to bring her personal issues to work. 9 times out of 10 she is very nice, but if she has had a "bad day" you can tell by her snappy and "stand-offish" attitude.

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Review from D R (Husband of Client) published on 25 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with Golden Services and their staff. Nothing is too much trouble for the carers. They arrive on time with a smile and a chat. We have been having Golden Services for over a year now and have nothing but praise for the carers and management and the support they have given to
my wife.

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Review from A C (Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm pleased to do this review as Golden Service Care Ltd is an excellent company. I would recommend them again, and again. When they were caring for my husband, he found them very approachable, as did I. So I hope they will continue with their good work.

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Review from Alan R (Brother of Client) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We met the Manager of Gold Services when it became clear to the social care team that my sister needed extra help for her to be able to remain at home. This was in the Autumn of 2017. She was very thorough in her assessment of my sister, taking account of her views and requirements and our views. As
a result, she set into motion the provision of carers to attend her morning, lunchtime and night. Her evening meals were provided by members of a church). We found the carers very friendly and kind and my sister always spoke highly of them. When they realised that she needed medical attention, without hesitation an ambulance was called. Well trained. Thank you.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Golden Services Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Golden Services Care is calculated as follows: ( (47 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 72 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Golden Services Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

Patricia

Patricia Morgan

Job Title: Owner / Registered Manager

Joined: 2012

Pat started Golden Services Care in 2012. having worked in the care sector since leaving school and managing several other domiciliary care companies. As the owner and manager, Pat deals with all aspects of the company and with years of experience and knowledge she has successfully grown Golden Care Services into the trusted company it is today.


Frequently Asked Questions about Golden Services Care

What Type of Services does Golden Services Care offer?

Golden Services Care offers Home Care.

How many Carers does Golden Services Care employ?

Golden Services Care employs 27 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Golden Services Care to verify any information. View our terms and conditions. Golden Services Care has an Enhanced Service – more info.