Golden Services Care

11a Mill Street, Wantage OX12 9AB
Submit a Review
9.6 37 Reviews
  • Golden Services Care, Wantage
The team at Golden Services Care believe that everyone should have choice and control over their care and they treat every client as an individual by using a person-centred approach to their care planning.
They achieve this with information from the individual, their loved ones and other relevant healthcare professionals.
They take a fully holistic approach to your care.
Regular care reviews ensure that your care is always to the highest standard.
The highly trained staff provide care services with dignity and respect to promote and support the independence of you or your loved ones.
Their commitment to care is reflected in their Care Quality Commission reports in which they have achieved an Outstanding in care and Good on every other aspect on three separate occasions (most recently January 2020).

Show Golden Services Care on the Map

Care Provided by Golden Services Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Golden Services Care Ltd
  • Person in charge
  • Patricia Morgan (Registered Manager)

Funding & Fees Guide for Golden Services Care

  • Prices

  • Prices starting from £19.60

  • Weekend rates and bank holiday rates apply
    Mileage charges apply

Golden Services Care Reviews (37)

Total of 37, showing 21-37
9.6

Golden Services Care has a Review Score of 9.6 (9.569) out of 10, based on 12 reviews in the last 2 years. Over all time Golden Services Care has 37 reviews.

Overall Experience

  • 27
  • 9
  • 1
  • 0
  • 0

Date Published

37
1
1
12
25

Review from John S (Grandson of Client) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Golden Services looked after my grandad and my Nan and really gave a golden service to him and her when he or she needed care at home. They were very caring and flexible around his needs. I would highly recommend to anybody who has as much love for there elder like myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew G (Son of Client) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Golden Services really gave a golden service to my mum when she needed care at home. They were very caring and flexible around her changing needs. I would highly recommend.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J J (Daughter of Client) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Golden Services Care looked after my mother and my father (a few years ago) towards and at the end of their lives. Both parents wished to stay in their own homes and without Golden Services, we would not have managed this. The care teams were kind, gentle and respectful - treating them with dignity.
The team always phoned me if they were unsure of anything and often stayed longer than the allocated time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda M (Daughter of Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely trustworthy and efficient, professional carers. Gives us such peace of mind.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 1 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always received excellent care. The carers were all kind, thoughtful and treated my mother with love and respect. In times of crises, they rose above the call of duty to ensure her wellbeing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anne C (Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I suffer from lymphoedema in both legs and a carer comes to visit me every day to wash my legs and then to put cream thoroughly on my legs. The stockings are very strong but they never complain and treat my legs very carefully as they put them on. (They are perspiring at the end but no grumbles!)
Indeed
we have a nice little chat whilst they 'work' on me. They put my towels by the washing machine and put the cream away at the end of the session. They are very careful in handling the bowl of water and make no mess at all.
I do appreciate this care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marilyn B (Daughter of Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided was excellent. Mum has dementia and needed continuity of faces which was provided by 2/3 carers who were very caring and friendly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kevin M (Son of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been very happy with the care

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter T (Husband of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager of Golden Services Care Ltd is a genuinely good leader of the organisation and is often hands on if a member of staff has a problem attending their shift. Like all organisations staff are varied but overall provide a very good service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian S (Son of Client) published on 29 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your care for my mother was outstanding at a difficult time for all concerned. Thank you so much! :)

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dorothy S (Wife of Client) published on 29 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased with the service that my late husband received. We couldn't wish for a more caring team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela S (Daughter of Client) published on 29 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, professional and my mum loves them!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P L (Client) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the girls that I have as carers have been most helpful when I have needed support, when I get frustrated because I find that I am not able to do something.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Charles T (Client) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round excellent care. Go above and beyond to help and support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie M (Daughter of Client) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Golden Services have provided excellent care for my elderly and disabled father. The carer is extremely hard working, efficient and compassionate. She also has a great sense of fun and can get my dad into a positive frame of mind each morning. I am absolutely delighted with the quality of the care given
- and so is my father.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Liz R (Wife of Client) published on 28 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives from Golden Services Care Ltd is excellent. He is treated as an individual person, with great dignity. His carer understands his disability and needs and provides the exact care he requires with calm efficiency. Although Golden Services Care Ltd have only been looking after
him for the past six months he has made really good progress.


With his previous care company he was very quiet and withdrawn but he has now been helped greatly by the fact that his carer has time to listen and chat with him. It has also helped that he has one main carer on a permanent basis whom he has got to know well and trust rather than him not knowing who will be turning up on a daily basis. I know I can safely go out to work in the knowledge that he is being well cared for.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G M (Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive from Golden Services Care Ltd and have been pleased with their care over the past few years. They are pleasant, efficient and helpful. I quite look forward to my weekly bath. They are also helpful with housework etc... I am most grateful for their assistance.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Golden Services Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Golden Services Care is calculated as follows: ( (47 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 72 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Golden Services Care is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2020

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Patricia

Patricia Morgan

Job Title: Owner / Registered Manager

Joined: 2012

Pat started Golden Services Care in 2012. having worked in the care sector since leaving school and managing several other domiciliary care companies. As the owner and manager, Pat deals with all aspects of the company and with years of experience and knowledge she has successfully grown Golden Care Services into the trusted company it is today.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Golden Services Care to verify any information. View our terms and conditions. Golden Services Care has an Enhanced Service – more info.