Grace Care Services NI

46 High Street, Antrim BT41 4BX
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8.5 14 Reviews
  • Grace Care Services NI, Antrim
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Care Provided by Grace Care Services NI

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Grace Hospital 2 Home Ltd TA Grace Human Resources
  • Person in charge
  • Carly Moore (Registered Manager)

Funding & Fees Guide for Grace Care Services NI

  • Prices

  • Monday-Friday 9am-9pm: £30.00 per hour
    Monday-Friday 9pm-9am: £30.00 per hour
    Saturday-Sunday 9am-9pm: £32.00 per hour
    Saturday-Sunday 9pm-9am: £32.00 per hour

  • We charge at an hourly rate and have a minimum call time of 3 hours.
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Grace Care Services NI Reviews (14)

8.5

Grace Care Services NI has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Grace Care Services NI has 14 reviews.

Overall Experience

  • 11
  • 2
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  • 1

Date Published

14
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2
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12

Review from D Y (Relative of Client) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has a breakfast package, every morning, 7 days a week.
He has dementia and is very slow on his feet.
We find the staff are dedicated and reliable and we couldn't manage without them. The team members will go out of their way to make him comfortable and see to all his needs and nothing seems
to be any trouble to them.
We are truly grateful for their provided service and can't express how much they are appreciated.

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Review from Jennifer H (Daughter of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My whole experience with Grace Care Services was excellent from start to finish as never even knew this company existed I came across them by accident.
Everything I mean everything was taken care of nothing was a problem staff excellent and caring would do anything to help she definitely went above
and beyond with her caring skills
The carer was amazing she just stepped in and became the best carer anyone could have asked for this gave us as a family the full reassurance we needed.

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Review from Anne-Marie M (Daughter of Client) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

In the first week of care provided to my mother, they administrated the wrong medication. 3 days later my mother was due medication at 7.30pm, they arrived at 11.20pm. I phoned to speak to the manager, no one answered phone, nor phoned back to dicuss my concerns. Complaint logged with the health service.

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Review from M G (Wife of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had many service providers in with my husband over the years however the staff I have met through Grace Care have been phenomenal, they feel like family. The manager is out regularly to monitor the staff and to ensure that we are satisfied which is nice to have the office side of the care involved
as usually you just see the carers and not know much else about the company. The communication is brilliant and the care is top-notch, I would be lost without this service.

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Review from Louise A (Great-granddaughter of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely grateful for this company and the amazing staff they provided to look after my nanna. They treated her like family and she was so fond of them all. Management were very friendly, attentive and only a phone call away. Needed care quite urgently and Grace did everything they could to help.
Would 100% recommend!

Reply from Reginah Chidemo, Manager at Grace Care Services NI

It is a pleasure looking after your grandmother and we look forward to continuing to support you.


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Review from Rebecca W (Friend of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic services, when they say they tailor to the needs of the client they really mean it. Lovely in-office and care staff. No complaints from me or anyone else in the family, we were all very happy with the care our family received.

Reply from Reginah Chidemo, Manager at Grace Care Services NI

Thank you for reviewing our services. We look forward to continue working with you and if you need anything at all please contact me.


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Review from M T (Client) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is excellent with hard-working and caring staff.

Reply from Joanne Kelly, Manager at Grace Care Services NI

Thank you for your great review. I am glad you are happy with the service we are providing and welcome the comments you have provided. These will be passed onto the care staff.


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Review from M S (Client) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one the carers were friendly, caring and made my husband feel safe and at home with them. They never rushed their client at all. Excellent carers!

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Review from W M (Client) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for a better carer.

Reply from Joanne Kelly, Manager at Grace Care Services NI

Thank you for your great review. I am glad you are happy with the service and the carers. I will pass on your comments to them.


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Review from A M (Client) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and friendly.

Reply from Joanne Kelly at Grace Care Services NI

Thank you for your review. It is good to get such good feedback and to know the carers are meeting all your needs and doing a good job. I will pass your comments to them.


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Review from A K (Client) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, kind and sincere carers.
Attentive to all my needs.

Reply from Joanne Kelly at Grace Care Services NI

Thank you for your lovely review I will pass on your praise to the carers who come and look after you. It's good to know they are doing a good job and meeting all of your needs.


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Review from M M (Daughter of Client) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff treated my mum with respect.

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Review from J G (Client) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can only say I'm perfectly happy with my care.

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Review from Jason W (Son of Client) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are understanding and very caring, very pleased with the services. Planning to keep Grace 24/7 as the provider. Excellent care.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Grace Care Services NI is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Grace Care Services NI is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Grace Care Services NI is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Grace Care Services NI

What Type of Services does Grace Care Services NI offer?

Grace Care Services NI offers Home Care.

How many Carers does Grace Care Services NI employ?

Grace Care Services NI employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Grace Care Services NI to verify any information. View our terms and conditions. Grace Care Services NI has a Basic Service – more info.