Trinity Healthcare Plus Ltd

Suite 55-56 Wenta Business Centre, Innova Park, Electric Avenue, Enfield EN3 7XU
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8.5 32 Reviews
  • Trinity Healthcare Plus Ltd, Enfield
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Care Provided by Trinity Healthcare Plus Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Trinity Healthcare Plus Ltd
  • Person in charge
  • Josephina Ababio (Manager)
Are you the Owner/Manager of Trinity Healthcare Plus Ltd? View your Advertising Options

Trinity Healthcare Plus Ltd Reviews (32)

Total of 32, showing 1-20
8.5

Trinity Healthcare Plus Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Trinity Healthcare Plus Ltd has 32 reviews.

Overall Experience

  • 25
  • 5
  • 2
  • 0
  • 0

Date Published

32
0
0
2
30

Review from Morjina A (Daughter of Client) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been very kind and professional. They have been dedicated to providing quality care to my father. All of the carers who attend to my father have been very supportive. There have been times when my father would not cooperate and very difficult to handle but the carers have always been
patient, compassionate and dependable. They have helped to reduce our stress. We are grateful to them for doing the tasks that we cannot do ourselves.

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Review from K W (Partner of Client) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To begin with, I was apprehensive of a care company coming into my home. But all I can say now is that I am totally amazed at the quality of carers, their timekeeping, their qualifications and the hour they look after my extremely vulnerable wife.

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Review from Amy G (Granddaughter of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They helped us every step of the way. They loved Grandad and Paddy (dog)! They definitely took a big bit of weight off of our shoulders going through such a hard time. Thank you.

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Review from S C (Daughter-in-law of Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with the team was extremely wonderful. The team were respectful, thoughtful and polite, considering the needs of the client at all times. They were always on time and tried to engage with the client as much as possible and considered her dignity at all times. Wonderful service - thank
you!

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Review from Nevres G (Wife of Client) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give enough praise to the carers who provide personal care for my husband. The carers are professional, caring, respectful and always treat my husband with dignity. They have been a Godsend to me at a very difficult time.

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

Hi, thank you for your very kind review, it is our pleasure to be providing care and companionship to your husband.


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Review from A S (Client) published on 14 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely reliable and professional company. All individuals with different characters. Apart from the care they provide, I would be lost without their social and people skills.

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Review from Nicola K (Daughter of Client) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always treat my dad when you come to him. He is very comfortable and happy.

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Review from Peter M (Client) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Now I'm familiar with the carers, I'm satisfied. They provide my basic care and I would find life very difficult without them. I am able to communicate my needs and find the carers responsive to my needs. I can't expect any more and I am happy with the service.

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Review from Carol G (Wife of Client) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been caring and considerate of our needs. They have all been cheerful, smiling and very helpful, always.

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Review from L B (Daughter of Client) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care since Trinity Healthcare Plus has taken over her care. They inform me if they have any problems or need any equipment.

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

Hi Linda, thank you for your very kind review, it is our pleasure to be providing care and companionship to your mother.


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Review from N T (Daughter of Client) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are no words that can describe the carers who look after my dad. They do their job amazingly and with great care and thoughtfulness towards the patient. they have compassion and a wonderful manner about them, but most importantly, they put a smile on Dad's face. (And mine!) I cannot praise them
enough.

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

We thank you for such a kind review, it has been our pleasure caring for your father.


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Review from Pamela B (Wife of Client) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good. They are usually very efficient and cheerful with my husband. Occasionally, they would talk loudly to each other in their language and that made us both feel uncomfortable. On the whole though, we were very happy with them.

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Review from T L (Daughter of Client) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say how caring and professional the girls at Trinity Healthcare Plus Ltd were to my mother and overall to us as a family. We truly felt they cared and this was evident in the way my mother was treated. Special mention to all the carers that looked after my mother.

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

We thank you for your kind review. It has been a pleasure caring for your mother.


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Review from Ethel H (Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will always recommend Trinity Healthcare Plus to others simply because they have always been helpful and supportive. Especially, the team leaders, are so down to earth and attention to detail with all that is required. I am delighted to have crossed paths with Trinity Healthcare Plus, as I will always
call them family rather than carers.

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

Hi, Ethel, thank you for this lovely review. We are so happy to have you as part of our team.


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Review from Doreen P (Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always cheerful and helpful. Any problems of mine are treated with empathy and respect. My hobbies are respected and show to be of interest. I am allowed to do things but myself, even if I take much more time accomplishing the result, (eg dressing myself) without being hurried along. This could be frustrating
for them, but they cheerily encourage my progress. I regard them as my "friends" rather than my "carers".

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

Hi Doreen, thank you so much for this lovely review. It is a pleasure to be providing you care.


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Review from Lynne B (Daughter of Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the past two years, my mother has had Trinity carer each and every day looking after cleaning, washing and dressing her. They have a lovely rapport with Mum, often making her laugh and smile, allowing myself and Mum to be able to stay in her flat for the duration, giving us an extra two years to
be together. The girls do a very difficult job and are very busy, but are always happy and appear to be in a good mood daily. We couldn't have managed without them. A huge thank you.

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

Hi Lynne, thank you for this lovely review. It was a pleasure caring for your mother, and we are so pleased you were happy with the care being provided to her.


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Review from Pas P (Nephew of Client) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been using Trinity for three months now; they are extremely helpful with my auntie, who has dementia. The carer always clears up after them and leaves my auntie in safety.

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

Hi Pas, thank you for leaving this review for Trinity Healthcare Plus. We are pleased that you are happy with the service being provided to your auntie.


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Review from Barbara D (Wife of Client) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband became bedbound in November 2020 requiring regular visits by carers to bathe him, turn him to keep him comfortable and deal with his sanitary needs, which enabled me to have him at home during the last weeks of his life. They were efficient, friendly and considerate to our needs, and I believe
the two regular ladies became genuinely fond of him and communicated in an interested, friendly and concerned way with the rest of the family. They insisted on singing happy birthday to him on his 94th birthday! They helped to make a very difficult time for us all more bearable. Please pass on our best wishes and gratitude.

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

Hi Barbara, thank you for this lovely review. We are so pleased you were happy with the care provided to your husband.


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Review from Tony R (Son of Client) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional, well run with monthly reviews and out of hours contact available when required. Regular carers are well presented and courteous, and the majority have their own transport which (surprisingly) is not common practice in the industry. This enables more accurate timekeeping for carers,
which is important to both clients and relatives of clients who assist with care (like myself).

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

Hi Tony, thank you for taking the time to review Trinity Healthcare Plus. We are so pleased that you are happy with the care that was provided to your mother.


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Review from J J (Wife of Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer is very good and does not mind having to clean my husband up. She applies creams to him and I am pleased that we have her help.

Reply from Lucy, Office Administrator at Trinity Healthcare Plus Ltd

Hi Joan, thank you for this lovely review. We are pleased that you are happy with the service we provided your husband.


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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Trinity Healthcare Plus Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Trinity Healthcare Plus Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Trinity Healthcare Plus Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Trinity Healthcare Plus Ltd

What Type of Services does Trinity Healthcare Plus Ltd offer?

Trinity Healthcare Plus Ltd offers Home Care.

How many Carers does Trinity Healthcare Plus Ltd employ?

Trinity Healthcare Plus Ltd employs 39 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Trinity Healthcare Plus Ltd to verify any information. View our terms and conditions. Trinity Healthcare Plus Ltd has a Basic Service – more info.