Right at Home (High Wycombe & District)

Red Lion House, 600 London Road, High Wycombe HP11 1EX
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9.8 46 Reviews
  • Right at Home (High Wycombe & District), High Wycombe
Providing Hourly Care, Overnight Care, Live-in Care and officially rated as 'OUTSTANDING' by the Care Quality Commission (CQC) in May 2019. Right at Home High Wycombe & South Bucks promotes independence by ensuring that clients are given the choice over how and when they are supported and that individual needs and preferences are met. Offering a quality alternative to residential care is its mission, no matter what condition, illness or impairment the person is living with.

Right at Home supports clients across: Amersham - Beaconsfield - Bledlow Ridge - Chalfonts - Chesham - Denham - Downley - Flackwell Heath - Gerrards Cross - Great Kingshill - Great Missenden - Hazlemere - Hedgerley - Hedsor - High Wycombe - Holmer Green - Holtspur - Hughenden Valley - Ibstone - Jordans - Lane End - Loudwater - Naphill - Penn - Prestwood - Seer Green - Stokenchurch - Tylers Green - Walters Ash - Watlington - West Wycombe - Wooburn Green.

The care staff are known as CareGivers and are selectively recruited based on their caring values and friendly personalities. All CareGivers are fully vetted using the DBS checking service and given extensive and comprehensive face-face training by its in-house training manager prior to being matched to a client.

Providing a full range of services from as little as a few hours per week, the focus is on always giving the highest standard of support at all times to achieve unique outcomes and enhance quality of life. Services include:

•        Personal care (washing, bathing, toileting, dressing)
•        Preparation for the day
•        Sleeping nights & waking nights care
•        Meal preparation
•        Assistance with eating and drinking
•        Companionship
•        Housework
•        Mental & physical stimulation/exercise
•        Specialist dementia care
•        Assistance with medication
•        Shopping trips on behalf of the client or with them
•        24 Hour Live-In care
•        Assistance with visits to hospital and doctors
•        Short term post-operative support

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Care Provided by Right at Home (High Wycombe & District)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Wright (Director)

Funding & Fees Guide for Right at Home (High Wycombe & District)

  • Prices

  • Please call us to discus fees.


Right at Home (High Wycombe & District) Reviews (46)

Total of 46, showing 21-40
9.8

Right at Home (High Wycombe & District) has a Review Score of 9.8 (9.844) out of 10, based on 11 reviews in the last 2 years. Over all time Right at Home (High Wycombe & District) has 46 reviews.

Overall Experience

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Date Published

46
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Review from Susie M (Daughter of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were recommended to Right at Home by our previous care provider who, sadly, went out of business. Right at Home were great from the start, appreciating our needs and requirements. The carers were lovely, always arriving at the agreed time and always courteous, friendly and helpful. Although Mum has
now moved into a care home, we would certainly recommend Right at Home, a great, all-round care provider.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Dear Susie, it was our pleasure to support your mother, all be it for just a few weeks. I am so glad that we were able to step in at such short notice when your incumbent provider ceased operating, and that she enjoyed our visits. We hope she has settled into her new surroundings and is making friends with her fellow residents and the care team. Thank you for your kind words.


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Review from Sharon H (Daughter of Client) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted several service providers for care for my Dad.
Right at Home were very responsive from the off, We immediately felt comfortable with them, they understood our concerns and challenges ahead.
It's so difficult putting your trust into strangers, so you have to get it right and we did, all of
the staff we had contact with were so professional and compassionate they became family to Dad and to us too.
I would have no hesitation in recommending Right at Home, High Wycombe branch to anyone.
There are some lovely people out there and we found them.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Thank you for your very generous words Sharon, it has been our pleasure to be able to support your father over the last couple of months. The team will undoubtedly miss him and his wonderful sense of humour…although one or two of them will miss his two tarantulas considerably less. I really am pleased that we were able to deliver help when and how you most needed it. Thank you.


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Review from John W (Son of Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96 year old father lives alone in his own home - his circumstances deteriorated dramatically following a family bereavement and Right at Home High Wycombe stepped in to provide extraordinary service over and above anything I might have expected or even hoped for. From contacting BT to resolve a faulty
landline to contacting the hospital about covid, to providing extra, last minute visits; they were on the ball from the getgo. Staff are always courteous, helpful and genuinely care for my father and he gains hugely from their professional, friendly and supportive approach. Nothing is too much trouble, day or night and the team have supported me through this challenging time simply because they are who they are - simply wonderful.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

We have been supporting your father for approximately 3 years now and are incredibly pleased that our care team have had a positive impact on him during his journey with dementia. More recently, we are delighted to be able to support you in managing your father's needs, which can be incredibly stressful and worrying when family are not local. Thank you for the glowing report John, your words are extremely generous.


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Review from Helen H (Daughter of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been supporting my father for over a year now, and I have been so impressed with individual carers and with the organisation. Carers and office staff are always very professional and friendly and have gone above and beyond to support in a crisis.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Our Care team very much enjoys visiting your father, whilst the office team always has a smile on their faces when he occasionally calls with a question, which he delivers so eloquently. We are really pleased that he has been able to reduce the support we provide back down to normal levels following his recent illness. Thank you so much for your kind words, Helen.


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Review from Adam H (Son of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home was a godsend for our parents’ final years. We were all living far away, and it is thanks to Right at Home that our parents were able to live in their house until the very end of their lives. The carers’ visits provided such welcome company for them, and a valuable connection with the
world outside. At each stage, we were able to adapt the kind of care to the changing circumstances, with a live-in carer during what proved to be the last few months for both of them. Most importantly, we knew that the carers’ hearts were in their work, and that made all the difference.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Thank you for the lovely review, Adam. We have all become so incredibly fond of your parents over the last 3 years. We are honoured that we could assist them in their wish to stay at home together, well into their 90's and right to the very end. Your lovely words will be shared with the whole team.


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Review from Deborah C (Daughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was drawn to Right at Home (High Wycombe) because all the reviews spoke about how kind, caring and responsive they are. That was 18 months ago and we were blessed to find them.
They cared for Mum at home throughout this difficult time until she passed away at home just before Christmas. They are
empathetic, resourceful and compassionate. They provided an evolving package of care (including Waking Nights) by a dedicated team of well trained, professional and very kind caregivers.
Mum had been so anxious about accepting any outside help, but because of their kindness and competence, she became completely comfortable in their care. They enabled her to stay in her own home (despite her gradually increasing high dependency needs) until she died.
Unfailingly, they were always there for us on the end of the phone or in person, providing reassurance, support and practical help, and in the pandemic, their professionalism, care and kindness never wavered. We are truly grateful.

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Review from Ian M (Son of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was diagnosed with Alzheimer's in August 2016. Initially, I took on the role of his carer, but in mid-2018 I felt I needed additional support. I, therefore, contacted Right At Home High Wycombe, and in August 2018 they commenced assisting me in caring for my Father. From the initial contact,
and ongoing, the support I have received has been fantastic. As Dad's illness has worsened we have adjusted the level of care according to his needs. This has always been done in a timely and professional manner. There has never been an instance when the CareGiver has not arrived when due. My Father thoroughly enjoys the visits from the CareGivers, and I am more than happy with the care they provide on a daily basis. Any concerns the CareGivers have are brought to my attention immediately. Overall I am delighted with the service Right at Home High Wycombe provide to my Father. I have had no hesitation in recommending them in the past and will continue to do so.

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Review from Louise F (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right At Home have been caring for Mum for nearly a year and their support for both Mum and us as a family; has been invaluable. The carers are completely reliable and very kind. The team have responded to Mum’s changing needs speedily and carefully. Right At Home provides a true, professional service
along with a very personal, empathetic and generous approach which has been very reassuring. The team have enabled Mum to stay at home and given the family great peace of mind that she is being well cared for and in trusted hands.
The response from Right At Home to the Covid 19 lockdown has been impeccable. Their unchanging support and rigorous attention to the safety of all their clients and caregivers have been very impressive.
We can’t thank Right At Home enough, for all they have done, both for Mum and us as a family; we could not manage without them!

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Thank you so much for your very kind words Louise. I am really pleased that we have been able to offer you the level of responsiveness that you require. Knowing that Mum, but also you and the wider family are benefiting through peace of mind from the support of our team, including the recently introduced Waking Nights Caregivers, means we are doing precisely what our business was set up to do. Thank you.


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Review from Brian G (Son of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is exemplary and the co-ordination is best in class. This is a very personal, yet professional service, a different balancing act for any business, but one essential when dealing with loved ones.

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Review from Susan B (Daughter of Client) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home have been absolutely brilliant in initially providing care and companionship for my mum, and then continuing that care for my dad when mum passed away. Dad has now sadly passed too but I can’t begin to express my gratitude to the dedicated care and support they gave to dad. He suffered
from Alzheimer’s and it’s been heartbreaking to witness this awful disease rob us of our lovely dad. The carers from Right at Home, one in particular, have been amazing and we’ve felt confident in the knowledge that dad has been cared for to the highest possible standard when we’ve not been with him. Nothing was ever too much trouble and Right at Home was always able to accommodate any extra hours we needed at short notice. Since mum passed, between us and the carers we’ve done our utmost to keep dad in the comfort and security of his own home and that’s where he stayed bar a short hospital stay where he sadly passed away. We can’t recommend Right at Home highly enough.

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Review from Linda S (Daughter of Client) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using Right at Home to assist my Mum who had mobility issues and who was also caring for my Dad who had Alzheimer's. Eventually, as Mum's health worsened we gradually built up the need for more care, mainly for Dad who became totally reliant to do everything. Mum looked forward to the girls
visiting albeit for short visits. As Dad wasn't good with communicating and making conversation, Mum loved to chat with the girls and enjoyed their company. When Mum passed away suddenly in May last year, Right at Home really helped and supported us and quickly took on the role of care for my Dad at least 4 times during a day. I and my sister have built up relationships with the girls who cared so well for our parents that it has been like an extended family. It has been a great weight off our minds to put our trust in such caring and compassionate people. Sadly we lost our Dad in January of this year but would highly recommend Right at Home.

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Review from Christine H (Daughter of Client) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review relates to care for my Mum for over a year, living at home with cognitive impairment.
I can't fault the care that Mum received, nor the support from the team leader and her team - this definitely enabled Mum to stay in her home for at least a year longer than we would have imagined.
Mum
loved the company and as her needs changed, everything possible was done to accommodate this and give the additional support we requested - basically, nothing was too much trouble. I'd also highlight the compassion and kindness shown not only to Mum but her wider family. I would not hesitate to recommend Right at Home High Wycombe to anyone in the same situation looking for care for a relative at home.

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Review from K D (Power of Attorney of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right at Home (High Wycombe) have taken care of my client for the last 3 months of her life and I cannot recommend them highly enough. They were considerate, compassionate and good company for her. They were organised, punctual and communication from both carers and management were great.
Inexperienced
carers can sometimes have a tendency to blunder into a client's home, making a vulnerable client feel invaded and anxious. Right at Home did none of that - they were respectful of her space, her preferences and her right to have her own way in her own home. Without their service, my client would not have been able to see through her choice to pass in her own home.
And I am very grateful to the team for helping us honour her wish.

Reply from Sam Wright at Right at Home (High Wycombe & District)

Thank you for your kind words. We feel it was a real privilege to take care of such an incredibly interesting and spirited lady, giving her full control and choice to pass at home. We all miss her greatly, having provided care that started for a few hours a week, right up to the 24-hour live in care that she required in the latter weeks.


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Review from Nigel P (Son of Client) published on 8 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Right at Home for about nine months and from the outset have been impressed and reassured by the professional approach of all the staff (carers and admin). Any concerns are brought to our attention immediately and they have been proactive in contacting other professionals on our behalf
when the need has arisen. The carers arrive on time and their detailed daily reports are very helpful to us. All the staff we have encountered seem extremely pleasant and nothing is too much trouble. We have had no hesitation in recommending them to others.

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Review from Eric H (Husband of Client) published on 8 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife (the client) and I are 90 and 92 respectively. We wish to remain in our two storey home in the country as long as we can. With this in mind, we had a lift installed. We find that Right at Home fills many of our needs especially my wife's personal care including showering and dressing. Some carers
have different skills, so one day a week we have help in cooking meals, some of which can go in the freezer to see us through the week. Another is very skilful in washing my wife's hair and getting it set nicely. We find the companionship provided every day is a very welcome asset.

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Review from Claire W (Daughter of Client) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company is expensive and I would say that it is great value for money. The carers love coming to see my dad and it shows in their attitude towards him. I have met all the carers and they come on a regular basis so dad gets to know them. communication is great as I know that I can contact them with
any concerns and in turn the care company also keeps me informed. Not only do they help with personal care, they will also do household jobs such as washing, washing up and hovering. The carers are completely honest and I have no hesitation in recommending them

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Review from Norah F (Client) assisted by family/friend published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have now had to, unfortunately, stop using the service of Right at Home (High Wycombe & District) due to my financial circumstances but the service of Right at Home (High Wycombe & District) was exemplary and I was always treated with respect and dignity. The staff were always friendly and caring
and I would wholeheartedly recommend them.

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Review from J L (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers very polite, caring and generally made me feel they cared for me. They were punctual and well turned out and always left my property tidy.

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Review from B C (Wife of Client) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have cared for my husband for over a year which enabled him to stay in his own home beyond all odds and expectations. The standard of care has been high given by an extremely professional and dedicated management team. We would highly recommend them.

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Review from Caoline V (Daughter of Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Right at Home (High Wycombe & District) is a flagship company when we were looking to replace another care company we were using, we were impressed with the initial contact we had with the management. We have used them not for a year and all very satisfied with their care for our mother. Would wholeheartedly
recommend them.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Right at Home (High Wycombe & District) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Right at Home (High Wycombe & District) is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) ) ÷ 64 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (High Wycombe & District) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

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Meet the Team (3)

Sam

Sam Wright

Job Title: Managing Director

Joined: 2017

As a qualified Accountant, for over 10 years I had a successful career, but I rarely felt that I added value to the lives of others, like I had in my teenage years. It was not until the birth of my son, Felix that I had some time away from my career and became a full-time carer to him, that I felt it was time for a change.


At the age of 15, I started working weekends and school holidays at a residential care home as a domestic support to the weekend carers. I became a carer almost as soon as I turned 16 and continued to work weekends and school holidays for another 6 years until I graduated and moved away from the area to embark on a career in Finance. During these years, I cared for many residents requiring various levels of support and built strong relationships along the way. With such a high level of job satisfaction, I always loved my job and would take as many shifts as I could – even on Christmas Day!


However, one of the most common, and distressing elements of this job was the reluctance of new residents who came to live in the home. I do not recall one person that wanted to leave their own home, even if they accepted it was in their best interests in order to get the care and support that they needed.


It is for this reason that I am so passionate about being able to offer an alternative to residential care. I am not just proud to be building my own business but also proud to deliver my own vision of providing the right care, the right way and at the right time for our clients. In doing so we will be able to make a real difference to the lives of others, by supporting people to maintain independence, offer choice and enhance quality of life.


In my spare time, I love to get out into the fresh air and countryside and take long walks with my family and Cocktail, our little sausage dog. He may only have short legs but he will walk for miles, so long as it’s not raining!


Danny

Danny O'Reilly

Job Title: General Manager

Joined: 2017

I have grown up in South Buckinghamshire and was born just a few miles away from our office at the now demolished Canadian Red Cross Hospital at Cliveden. I also attended Bucks New University in High Wycombe, earning a BA Hons in Leisure and Business Management.


The majority of my working life has been spent in Travel, Leisure and Hospitality with a good proportion of this time overseas, running Holiday Resorts for Thomas Cook across the Mediterranean, as well as at various UK coastal locations operating Holiday Caravan Parks.
Within my professional career, I have ensured that the teams I led focused on delivering first class service to guests and clients. Whilst in everyday life I have found satisfaction in helping people, particularly the vulnerable and less able.


In 2005 following the death of my Grandad, my 87 year old Nan, who had quite advanced dementia, came to live with us at the family home in Burnham. Grandad had been Nan’s full time carer and this responsibility was taken on by my mum, with a degree of support from the rest of the family. During this time, I began to think about the countless elderly people who needed the same level of care as my Nan but did not have a close family able or willing to take this on.


I suspect that subconsciously the time my Nan spent living with us was formative in spurring me on to open a business in the care sector. A particular area I would like Right at Home High Wycombe to have a positive impact towards is overcoming loneliness and social isolation amongst our elderly. This affects millions across the country, and is highlighted in the saddening statistic that 3.9 million older people see the television as their main company.


Our CareGivers

Our CareGivers

Job Title: CareGivers

Joined: 2017

Varying in age from 20 to 73 years old, some of our care team have spent their whole career in Social/Clinical care whilst others are just starting out having worked in other sectors. We also have a few team members that are currently at University studying care-related courses such as nursing and midwifery.


Many of our team enjoy working full-time whilst others choose to work part-time, evenings or weekends. The one thing they all have in common is the desire, commitment and compassion to assist local, elderly people to live independently within their own home.


The personal interests of our care team are broad and wide, including: dog grooming, teaching Spanish, attending the local church, photography, volunteering at a cat charity, writing short stories and playing musical instruments At least two members of our care team have 4 children and one has 6 children so they almost certainly have no time for any hobbies.


Why our team enjoy working as CareGivers:


“RaH are a brilliant company, they give us 100% backup and support. For me it’s a vocation not a job at all. Love it.”


“RaH are a family. The staff and management are so supportive of each other and the quality of care is 100%. By far, RaH is the best company I have ever worked for I am lucky to be part of such an amazing team.”


“We have supportive management with a brilliant ethos of providing person-centred care.”


“I am surrounded by a successful and caring company who make me feel valued, who are always 100% committed to their staff and clients.”


“RaH is a family-orientated company. There is an open door policy with management. Both management and staff are very supportive.”


“A very rewarding job working for an agency committed to providing the best support and care in the community. Great rapport between all staff and management.”


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