Review from Susie M (Daughter of Client) published on 20 September 2021
Submitted via Website • Report

Overall Experience

We were recommended to Right at Home by our previous care provider who, sadly, went out of business. Right at Home were great from the start, appreciating our needs and requirements. The carers were lovely, always arriving at the agreed time and always courteous, friendly and helpful. Although Mum has

now moved into a care home, we would certainly recommend Right at Home, a great, all-round care provider.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Dear Susie, it was our pleasure to support your mother, all be it for just a few weeks. I am so glad that we were able to step in at such short notice when your incumbent provider ceased operating, and that she enjoyed our visits. We hope she has settled into her new surroundings and is making friends with her fellow residents and the care team. Thank you for your kind words.

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Review from Sharon H (Daughter of Client) published on 29 July 2021
Submitted via Website • Report

Overall Experience

Contacted several service providers for care for my Dad.
Right at Home were very responsive from the off, We immediately felt comfortable with them, they understood our concerns and challenges ahead.
It's so difficult putting your trust into strangers, so you have to get it right and we did, all of

the staff we had contact with were so professional and compassionate they became family to Dad and to us too.
I would have no hesitation in recommending Right at Home, High Wycombe branch to anyone.
There are some lovely people out there and we found them.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Thank you for your very generous words Sharon, it has been our pleasure to be able to support your father over the last couple of months. The team will undoubtedly miss him and his wonderful sense of humour…although one or two of them will miss his two tarantulas considerably less. I really am pleased that we were able to deliver help when and how you most needed it. Thank you.

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Review from John W (Son of Client) published on 23 April 2021
Submitted via Website • Report

Overall Experience

My 96 year old father lives alone in his own home - his circumstances deteriorated dramatically following a family bereavement and Right at Home High Wycombe stepped in to provide extraordinary service over and above anything I might have expected or even hoped for. From contacting BT to resolve a faulty

landline to contacting the hospital about covid, to providing extra, last minute visits; they were on the ball from the getgo. Staff are always courteous, helpful and genuinely care for my father and he gains hugely from their professional, friendly and supportive approach. Nothing is too much trouble, day or night and the team have supported me through this challenging time simply because they are who they are - simply wonderful.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

We have been supporting your father for approximately 3 years now and are incredibly pleased that our care team have had a positive impact on him during his journey with dementia. More recently, we are delighted to be able to support you in managing your father's needs, which can be incredibly stressful and worrying when family are not local. Thank you for the glowing report John, your words are extremely generous.

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Review from Helen H (Daughter of Client) published on 21 April 2021
Submitted via Website • Report

Overall Experience

Right at Home have been supporting my father for over a year now, and I have been so impressed with individual carers and with the organisation. Carers and office staff are always very professional and friendly and have gone above and beyond to support in a crisis.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Our Care team very much enjoys visiting your father, whilst the office team always has a smile on their faces when he occasionally calls with a question, which he delivers so eloquently. We are really pleased that he has been able to reduce the support we provide back down to normal levels following his recent illness. Thank you so much for your kind words, Helen.

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Review from Adam H (Son of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience

Right at Home was a godsend for our parents’ final years. We were all living far away, and it is thanks to Right at Home that our parents were able to live in their house until the very end of their lives. The carers’ visits provided such welcome company for them, and a valuable connection with the

world outside. At each stage, we were able to adapt the kind of care to the changing circumstances, with a live-in carer during what proved to be the last few months for both of them. Most importantly, we knew that the carers’ hearts were in their work, and that made all the difference.

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Thank you for the lovely review, Adam. We have all become so incredibly fond of your parents over the last 3 years. We are honoured that we could assist them in their wish to stay at home together, well into their 90's and right to the very end. Your lovely words will be shared with the whole team.

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Review from Deborah C (Daughter of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience

I was drawn to Right at Home (High Wycombe) because all the reviews spoke about how kind, caring and responsive they are. That was 18 months ago and we were blessed to find them.
They cared for Mum at home throughout this difficult time until she passed away at home just before Christmas. They are

empathetic, resourceful and compassionate. They provided an evolving package of care (including Waking Nights) by a dedicated team of well trained, professional and very kind caregivers.
Mum had been so anxious about accepting any outside help, but because of their kindness and competence, she became completely comfortable in their care. They enabled her to stay in her own home (despite her gradually increasing high dependency needs) until she died.
Unfailingly, they were always there for us on the end of the phone or in person, providing reassurance, support and practical help, and in the pandemic, their professionalism, care and kindness never wavered. We are truly grateful.

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Review from Ian M (Son of Client) published on 13 January 2021
Submitted via Website • Report

Overall Experience

My father was diagnosed with Alzheimer's in August 2016. Initially, I took on the role of his carer, but in mid-2018 I felt I needed additional support. I, therefore, contacted Right At Home High Wycombe, and in August 2018 they commenced assisting me in caring for my Father. From the initial contact,

and ongoing, the support I have received has been fantastic. As Dad's illness has worsened we have adjusted the level of care according to his needs. This has always been done in a timely and professional manner. There has never been an instance when the CareGiver has not arrived when due. My Father thoroughly enjoys the visits from the CareGivers, and I am more than happy with the care they provide on a daily basis. Any concerns the CareGivers have are brought to my attention immediately. Overall I am delighted with the service Right at Home High Wycombe provide to my Father. I have had no hesitation in recommending them in the past and will continue to do so.

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Review from Louise F (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience

Right At Home have been caring for Mum for nearly a year and their support for both Mum and us as a family; has been invaluable. The carers are completely reliable and very kind. The team have responded to Mum’s changing needs speedily and carefully. Right At Home provides a true, professional service

along with a very personal, empathetic and generous approach which has been very reassuring. The team have enabled Mum to stay at home and given the family great peace of mind that she is being well cared for and in trusted hands.
The response from Right At Home to the Covid 19 lockdown has been impeccable. Their unchanging support and rigorous attention to the safety of all their clients and caregivers have been very impressive.
We can’t thank Right At Home enough, for all they have done, both for Mum and us as a family; we could not manage without them!

Reply from Danny O'Reilly, General Manager at Right at Home (High Wycombe & District)

Thank you so much for your very kind words Louise. I am really pleased that we have been able to offer you the level of responsiveness that you require. Knowing that Mum, but also you and the wider family are benefiting through peace of mind from the support of our team, including the recently introduced Waking Nights Caregivers, means we are doing precisely what our business was set up to do. Thank you.

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Review from Brian G (Son of Client) published on 28 April 2020
Submitted via Website • Report

Overall Experience

The care is exemplary and the co-ordination is best in class. This is a very personal, yet professional service, a different balancing act for any business, but one essential when dealing with loved ones.

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Review from Susan B (Daughter of Client) published on 16 March 2020
Submitted via Website • Report

Overall Experience

Right at Home have been absolutely brilliant in initially providing care and companionship for my mum, and then continuing that care for my dad when mum passed away. Dad has now sadly passed too but I can’t begin to express my gratitude to the dedicated care and support they gave to dad. He suffered

from Alzheimer’s and it’s been heartbreaking to witness this awful disease rob us of our lovely dad. The carers from Right at Home, one in particular, have been amazing and we’ve felt confident in the knowledge that dad has been cared for to the highest possible standard when we’ve not been with him. Nothing was ever too much trouble and Right at Home was always able to accommodate any extra hours we needed at short notice. Since mum passed, between us and the carers we’ve done our utmost to keep dad in the comfort and security of his own home and that’s where he stayed bar a short hospital stay where he sadly passed away. We can’t recommend Right at Home highly enough.

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Review from Linda S (Daughter of Client) published on 16 March 2020
Submitted via Website • Report

Overall Experience

We started using Right at Home to assist my Mum who had mobility issues and who was also caring for my Dad who had Alzheimer's. Eventually, as Mum's health worsened we gradually built up the need for more care, mainly for Dad who became totally reliant to do everything. Mum looked forward to the girls

visiting albeit for short visits. As Dad wasn't good with communicating and making conversation, Mum loved to chat with the girls and enjoyed their company. When Mum passed away suddenly in May last year, Right at Home really helped and supported us and quickly took on the role of care for my Dad at least 4 times during a day. I and my sister have built up relationships with the girls who cared so well for our parents that it has been like an extended family. It has been a great weight off our minds to put our trust in such caring and compassionate people. Sadly we lost our Dad in January of this year but would highly recommend Right at Home.

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Review from Christine H (Daughter of Client) published on 29 July 2019
Submitted via Website • Report

Overall Experience

This review relates to care for my Mum for over a year, living at home with cognitive impairment.
I can't fault the care that Mum received, nor the support from the team leader and her team - this definitely enabled Mum to stay in her home for at least a year longer than we would have imagined.
Mum

loved the company and as her needs changed, everything possible was done to accommodate this and give the additional support we requested - basically, nothing was too much trouble. I'd also highlight the compassion and kindness shown not only to Mum but her wider family. I would not hesitate to recommend Right at Home High Wycombe to anyone in the same situation looking for care for a relative at home.

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Review from K D (Power of Attorney of Client) published on 13 June 2019
Submitted via Website • Report

Overall Experience

Right at Home (High Wycombe) have taken care of my client for the last 3 months of her life and I cannot recommend them highly enough. They were considerate, compassionate and good company for her. They were organised, punctual and communication from both carers and management were great.
Inexperienced

carers can sometimes have a tendency to blunder into a client's home, making a vulnerable client feel invaded and anxious. Right at Home did none of that - they were respectful of her space, her preferences and her right to have her own way in her own home. Without their service, my client would not have been able to see through her choice to pass in her own home.
And I am very grateful to the team for helping us honour her wish.

Reply from Sam Wright at Right at Home (High Wycombe & District)

Thank you for your kind words. We feel it was a real privilege to take care of such an incredibly interesting and spirited lady, giving her full control and choice to pass at home. We all miss her greatly, having provided care that started for a few hours a week, right up to the 24-hour live in care that she required in the latter weeks.

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Review from Nigel P (Son of Client) published on 8 January 2019
Submitted via Website • Report

Overall Experience

We have been using Right at Home for about nine months and from the outset have been impressed and reassured by the professional approach of all the staff (carers and admin). Any concerns are brought to our attention immediately and they have been proactive in contacting other professionals on our behalf

when the need has arisen. The carers arrive on time and their detailed daily reports are very helpful to us. All the staff we have encountered seem extremely pleasant and nothing is too much trouble. We have had no hesitation in recommending them to others.

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Review from Eric H (Husband of Client) published on 8 November 2018
Submitted via Website • Report

Overall Experience

My wife (the client) and I are 90 and 92 respectively. We wish to remain in our two storey home in the country as long as we can. With this in mind, we had a lift installed. We find that Right at Home fills many of our needs especially my wife's personal care including showering and dressing. Some carers

have different skills, so one day a week we have help in cooking meals, some of which can go in the freezer to see us through the week. Another is very skilful in washing my wife's hair and getting it set nicely. We find the companionship provided every day is a very welcome asset.

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Review from Claire W (Daughter of Client) published on 7 November 2018
Submitted via Website • Report

Overall Experience

The company is expensive and I would say that it is great value for money. The carers love coming to see my dad and it shows in their attitude towards him. I have met all the carers and they come on a regular basis so dad gets to know them. communication is great as I know that I can contact them with

any concerns and in turn the care company also keeps me informed. Not only do they help with personal care, they will also do household jobs such as washing, washing up and hovering. The carers are completely honest and I have no hesitation in recommending them

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Review from Norah F (Client) assisted by family/friend published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience

We have now had to, unfortunately, stop using the service of Right at Home (High Wycombe & District) due to my financial circumstances but the service of Right at Home (High Wycombe & District) was exemplary and I was always treated with respect and dignity. The staff were always friendly and caring

and I would wholeheartedly recommend them.

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Review from J L (Client) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

I found the carers very polite, caring and generally made me feel they cared for me. They were punctual and well turned out and always left my property tidy.

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Review from B C (Wife of Client) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience

They have cared for my husband for over a year which enabled him to stay in his own home beyond all odds and expectations. The standard of care has been high given by an extremely professional and dedicated management team. We would highly recommend them.

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Review from Caoline V (Daughter of Client) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience

Right at Home (High Wycombe & District) is a flagship company when we were looking to replace another care company we were using, we were impressed with the initial contact we had with the management. We have used them not for a year and all very satisfied with their care for our mother. Would wholeheartedly

recommend them.

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Right at Home (High Wycombe & District)

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