Right at Home (High Wycombe & District)

Red Lion House, 600 London Road, High Wycombe HP11 1EX
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9.8 46 Reviews
  • Right at Home (High Wycombe & District), High Wycombe
Providing Hourly Care, Overnight Care, Live-in Care and officially rated as 'OUTSTANDING' by the Care Quality Commission (CQC) in May 2019. Right at Home High Wycombe & South Bucks promotes independence by ensuring that clients are given the choice over how and when they are supported and that individual needs and preferences are met. Offering a quality alternative to residential care is its mission, no matter what condition, illness or impairment the person is living with.

Right at Home supports clients across: Amersham - Beaconsfield - Bledlow Ridge - Chalfonts - Chesham - Denham - Downley - Flackwell Heath - Gerrards Cross - Great Kingshill - Great Missenden - Hazlemere - Hedgerley - Hedsor - High Wycombe - Holmer Green - Holtspur - Hughenden Valley - Ibstone - Jordans - Lane End - Loudwater - Naphill - Penn - Prestwood - Seer Green - Stokenchurch - Tylers Green - Walters Ash - Watlington - West Wycombe - Wooburn Green.

The care staff are known as CareGivers and are selectively recruited based on their caring values and friendly personalities. All CareGivers are fully vetted using the DBS checking service and given extensive and comprehensive face-face training by its in-house training manager prior to being matched to a client.

Providing a full range of services from as little as a few hours per week, the focus is on always giving the highest standard of support at all times to achieve unique outcomes and enhance quality of life. Services include:

•        Personal care (washing, bathing, toileting, dressing)
•        Preparation for the day
•        Sleeping nights & waking nights care
•        Meal preparation
•        Assistance with eating and drinking
•        Companionship
•        Housework
•        Mental & physical stimulation/exercise
•        Specialist dementia care
•        Assistance with medication
•        Shopping trips on behalf of the client or with them
•        24 Hour Live-In care
•        Assistance with visits to hospital and doctors
•        Short term post-operative support

Care Provided by Right at Home (High Wycombe & District)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Wright (Director)

Funding & Fees Guide for Right at Home (High Wycombe & District)

  • Prices
  • Please call us to discus fees.


Right at Home (High Wycombe & District) Reviews (46)

Total of 46, showing 41-46
9.8

Right at Home (High Wycombe & District) has a Review Score of 9.8 (9.844) out of 10, based on 11 reviews in the last 2 years. Over all time Right at Home (High Wycombe & District) has 46 reviews.

Overall Experience

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46
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35
Overall Experience  Overall Experience 5.0 out of 5

As it was a necessity to have carers, I have found the experience 100% satisfactory.

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Overall Experience  Overall Experience 5.0 out of 5

In early June 2018, my father was dying, according to the health professionals. It was a sudden change of circumstances for all, including the care company. Immediately the care levels changed as a result of this, the management increased the number of carers required to maintain care levels and their
flexibility and attention to all involved was exemplary. Once the situation changed for the better the company have worked tirelessly to bring carers up to care levels required to keep my father at home and more recently hoisted from bed to chair most days. Praise to the owner, manager and care team.

Reply from Sam Wright at Right at Home (High Wycombe & District)

Thank you very much for your kind words. Working alongside you and your family and health professionals has enabled us to respond quickly and appropriately to your father's change in circumstances. Myself and the whole team are so delighted with the outcome and proud to play our part in your father's recovery.


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Overall Experience  Overall Experience 5.0 out of 5

Competent, attentive, kind and friendly staff coming on punctual and reliable visits are my reason for the recommendation. The company also presents clear and accurate accounts where I use the handy direct debit facility.

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Overall Experience  Overall Experience 5.0 out of 5

It was such a relief when the team took over the care for my father after disappointment with a previous provider. From our first meeting, we liked their approach and ethos and have been very happy with how everything is working out. The relationship with the whole family is excellent, nothing is too
much trouble and they are really receptive to any feedback, however trivial. I particularly like the fact that I am able to talk freely to the management.
I would highly recommend their services.

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Overall Experience  Overall Experience 5.0 out of 5

I highly recommend 'Right at Home'. From the initial telephone conversation to the present day, 'Right at Home' have been amazing! They are so professional and the care, support and input they have provided for my mum has been wonderful. It has been so reassuring for not only myself but for my sisters
to know that my mum has been so well looked after and to see her gradually regain her strength, confidence and independence again. I can't thank them enough.

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Overall Experience  Overall Experience 5.0 out of 5

The care team at Right at Home High Wycombe are really tremendous. They are all very caring and they have fitted very well around mum's care needs and whilst mum is still quite independent, they give us all the support we need. They help mum to do her cooking and they keep an eye on her to make sure
she eats and drinks. They also keep in touch with us to let us know if they have any concerns about mum. They are also very flexible and can adapt to changing circumstances which was very helpful when mum had a short stay in hospital. Overall, we are very happy with Right at Home High Wycombe and I would highly recommend them.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Right at Home (High Wycombe & District) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for Right at Home (High Wycombe & District) is calculated as follows: ( (54 Excellents x 5) + (10 Goods x 4) ) ÷ 64 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Right at Home (High Wycombe & District) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (18)

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Meet the Team (3)

Sam

Sam Wright

Job Title: Managing Director

Joined: 2017

As a qualified Accountant, for over 10 years I had a successful career, but I rarely felt that I added value to the lives of others, like I had in my teenage years. It was not until the birth of my son, Felix that I had some time away from my career and became a full-time carer to him, that I felt it was time for a change.


At the age of 15, I started working weekends and school holidays at a residential care home as a domestic support to the weekend carers. I became a carer almost as soon as I turned 16 and continued to work weekends and school holidays for another 6 years until I graduated and moved away from the area to embark on a career in Finance. During these years, I cared for many residents requiring various levels of support and built strong relationships along the way. With such a high level of job satisfaction, I always loved my job and would take as many shifts as I could – even on Christmas Day!


However, one of the most common, and distressing elements of this job was the reluctance of new residents who came to live in the home. I do not recall one person that wanted to leave their own home, even if they accepted it was in their best interests in order to get the care and support that they needed.


It is for this reason that I am so passionate about being able to offer an alternative to residential care. I am not just proud to be building my own business but also proud to deliver my own vision of providing the right care, the right way and at the right time for our clients. In doing so we will be able to make a real difference to the lives of others, by supporting people to maintain independence, offer choice and enhance quality of life.


In my spare time, I love to get out into the fresh air and countryside and take long walks with my family and Cocktail, our little sausage dog. He may only have short legs but he will walk for miles, so long as it’s not raining!


Danny

Danny O'Reilly

Job Title: General Manager

Joined: 2017

I have grown up in South Buckinghamshire and was born just a few miles away from our office at the now demolished Canadian Red Cross Hospital at Cliveden. I also attended Bucks New University in High Wycombe, earning a BA Hons in Leisure and Business Management.


The majority of my working life has been spent in Travel, Leisure and Hospitality with a good proportion of this time overseas, running Holiday Resorts for Thomas Cook across the Mediterranean, as well as at various UK coastal locations operating Holiday Caravan Parks.
Within my professional career, I have ensured that the teams I led focused on delivering first class service to guests and clients. Whilst in everyday life I have found satisfaction in helping people, particularly the vulnerable and less able.


In 2005 following the death of my Grandad, my 87 year old Nan, who had quite advanced dementia, came to live with us at the family home in Burnham. Grandad had been Nan’s full time carer and this responsibility was taken on by my mum, with a degree of support from the rest of the family. During this time, I began to think about the countless elderly people who needed the same level of care as my Nan but did not have a close family able or willing to take this on.


I suspect that subconsciously the time my Nan spent living with us was formative in spurring me on to open a business in the care sector. A particular area I would like Right at Home High Wycombe to have a positive impact towards is overcoming loneliness and social isolation amongst our elderly. This affects millions across the country, and is highlighted in the saddening statistic that 3.9 million older people see the television as their main company.


Our CareGivers

Our CareGivers

Job Title: CareGivers

Joined: 2017

Varying in age from 20 to 73 years old, some of our care team have spent their whole career in Social/Clinical care whilst others are just starting out having worked in other sectors. We also have a few team members that are currently at University studying care-related courses such as nursing and midwifery.


Many of our team enjoy working full-time whilst others choose to work part-time, evenings or weekends. The one thing they all have in common is the desire, commitment and compassion to assist local, elderly people to live independently within their own home.


The personal interests of our care team are broad and wide, including: dog grooming, teaching Spanish, attending the local church, photography, volunteering at a cat charity, writing short stories and playing musical instruments At least two members of our care team have 4 children and one has 6 children so they almost certainly have no time for any hobbies.


Why our team enjoy working as CareGivers:


“RaH are a brilliant company, they give us 100% backup and support. For me it’s a vocation not a job at all. Love it.”


“RaH are a family. The staff and management are so supportive of each other and the quality of care is 100%. By far, RaH is the best company I have ever worked for I am lucky to be part of such an amazing team.”


“We have supportive management with a brilliant ethos of providing person-centred care.”


“I am surrounded by a successful and caring company who make me feel valued, who are always 100% committed to their staff and clients.”


“RaH is a family-orientated company. There is an open door policy with management. Both management and staff are very supportive.”


“A very rewarding job working for an agency committed to providing the best support and care in the community. Great rapport between all staff and management.”