Epoch Home Care (EHC) Ltd

77C Broadgate Lane, Horsforth, Leeds LS18 5DU
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9.9 9 Reviews
  • Epoch Home Care (EHC) Ltd, Leeds
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Care Provided by Epoch Home Care (EHC) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Epoch HomeCare (EHC) Ltd
  • Person in charge
  • Amanda Brown (Registered Manager)
Are you the Owner/Manager of Epoch Home Care (EHC) Ltd? View your Advertising Options

Epoch Home Care (EHC) Ltd Reviews (9)

9.9

Epoch Home Care (EHC) Ltd has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years. Over all time Epoch Home Care (EHC) Ltd has 9 reviews.

Overall Experience

  • 9
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Date Published

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Review from K W (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Epoch are always friendly and helpful and treat my father with respect and kindness.
They flag when there are issues and come up with helpful solutions. I would recommend their services.

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Review from Christine H (Daughter of Client) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been with Epoch Home Care (EHC) Ltd over 6 years. The staff are kind caring and the level of care is always outstanding, and nothing is too much trouble for them. I am extremely happy with the care my Dad receives and would recommend them.

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Review from J T (Relative of Client) published on 26 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Epoch Home Care (EHC) Ltd provides an excellent, friendly and professional service. They always go the extra mile and have made our lives so much easier, knowing that we have reliable and proper care in place. It makes us comfortable in the knowledge that all aspects of their care are catered for, from
medication, meals and hygiene.
The carers are reliable, kind and considerate and take the time to get to know the person and about their life, family and likes/dislikes.

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Review from Anna W (Client) published on 25 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I joined Epoch in November 2018. Since becoming a client with Epoch, they have enabled me to live the independent lifestyle that I have always wanted. Epoch has also assisted me in going on holiday for a week on a girl's holiday, which had always been a dream of mine, with their support it came true!
The fab team of girls that come to see me on a daily basis, deliver me the highest quality of care, and ensure that all my needs are met. Epoch have also supported me, with the transition of moving out of the family home. This was a very stressful time for me but with support from Epoch, this went very smoothly. If you are looking for a care company for your loved one, I would definitely recommend Epoch you won't be disappointed!

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Review from N T (Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the service Epoch provide, but most of all I'm happy knowing the staff that come to assist try their best to keep on schedule and genuinely care about my wellbeing. I've been a client for many years.

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Review from Allan R (Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found my carers and office staff to be very caring and considerate. I trust them implicitly with looking after my needs. I have never had cause to complain and would recommend them without hesitation.

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Review from Kathy J (Sister of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been involved with and using the services of Epoch for over two years, and can say we have had nothing but the best service from the staff. They are always ready to help in any way they can. They are friendly, efficient and above all very professional in all the services they provide.

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Review from John M (Son of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team looked after my mum in her final months & supported my dad through this difficult time.
The love, care & attention to needs was exemplary. It was a comfort to me also as I live far away.
It was as though they were dealing with their own family. They went above & beyond.
I wouldn't hesitate
to recommend or use again should my dad need it.

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Review from Carol C (Daughter of Client) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are all extremely happy, with the level of care Mum receives from Epoch Home Care.
All members of staff, including management, office staff, carers and domestic staff are all well trained and act in a professional manner, at all times.
The level of care given to Mum is outstanding.
She is always treated with kindness and dignity.
Epoch gives practical and emotional support to the family when needed.
Communication from all members of staff with the family is outstanding.
We feel very lucky to have Epoch Home Care, taking care of Mum.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Epoch Home Care (EHC) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Epoch Home Care (EHC) Ltd is calculated as follows: ( (52 Excellents x 5) + (1 Goods x 4) ) ÷ 53 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Epoch Home Care (EHC) Ltd is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Epoch Home Care (EHC) Ltd

What Type of Services does Epoch Home Care (EHC) Ltd offer?

Epoch Home Care (EHC) Ltd offers Home Care.

How many Carers does Epoch Home Care (EHC) Ltd employ?

Epoch Home Care (EHC) Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Epoch Home Care (EHC) Ltd to verify any information. View our terms and conditions. Epoch Home Care (EHC) Ltd has a Basic Service – more info.