Ensure Care Ltd

41 Mullard Drive, Whitnash, Leamington Spa CV31 2QE
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8.5 4 Reviews
  • Ensure Care Ltd, Leamington Spa
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Care Provided by Ensure Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Ensure Care Ltd
  • Person in charge
  • Balwinder Dulay (Manager)
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Ensure Care Ltd Reviews (4)

8.5

Ensure Care Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years. Over all time Ensure Care Ltd has 4 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 0

Date Published

4
1
1
2
2

Review from L H (Daughter of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who work for this agency are lovely and very friendly and most importantly they treat my mum with such dignity, they always make sure she dresses well in the mornings and her needs are met. If I leave a message they always act on it and they have never missed a shift and we have them assisting
three times a day, seven days a week. Thank you

Reply from Balwinder Dulay, Manager at Ensure Care Ltd

Thank you very much for the uplifting review. We always strive to continue improving our services.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A M (Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since having my accident, I have received the utmost professional care from your team. They have respected my dignity and care at all times. They have made sure I am comfortable in my own home. Thank you so much for all your support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J T (Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been struck by the flexibility and support that the management has provided to us. The team that has come out every day for my wife have had varying levels of support to do, but it's always done with good grace and humour. I personally have always been impressed by the time they take,
in what can be a very short space of time, to chat with her and make sure that she is happy.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T N (Daughter of Client) published on 26 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was with Ensure for 4 months. She had carers, 2 carers 4 times a day, I can honestly say each and every one of the staff was amazing. At first I was concerned my mother would hate the fact that she had to have carers, however, they were so fantastic she genuinely loved each and every one of
them. The only reason she doesn’t have them now is because she has had to go into a home. I would sincerely recommend Ensure Care to anyone.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Ensure Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Ensure Care Ltd is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Ensure Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Ensure Care Ltd

What Type of Services does Ensure Care Ltd offer?

Ensure Care Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Ensure Care Ltd to verify any information. View our terms and conditions. Ensure Care Ltd has a Basic Service – more info.