Berkeley Home Health East of England

The Lilly Suite, Nowton Court Village, Nowton Road, Bury St Edmunds IP29 5LU
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9.4 7 Reviews
  • Berkeley Home Health East of England, Bury St Edmunds
Berkeley Home Health's Bury St Edmunds branch, located in Suffolk, stands out as one of the seven branches in the south and east of England, providing exceptional visiting care throughout the East of England and nationwide live-in care.

This branch, along with others in the Berkeley network, adheres to a person-centered, dedicated, and trustworthy approach. The distinguishing features of each branch include the variety of services offered, independent regulation by the Care Quality Commission (CQC) and the specific regions they serve within the country.

The East of England branch has garnered significant acclaim, receiving an 'Outstanding' rating from the CQC. This prestigious recognition, published on 29th December 2018, evaluated the branch across five critical areas: safety, effectiveness, care quality, responsiveness, and leadership, where it excelled in all aspects.

Strategically based just south of Bury St Edmunds, this 'Outstanding' rated branch extends its live-in care services to nationwide, and provides visiting care to areas surrounding Bury St Edmunds, continuing to uphold Berkeley's standard of excellence in home care.

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Care Provided by Berkeley Home Health East of England

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Spry (Business Manager)

Funding & Fees Guide for Berkeley Home Health East of England

  • Prices

  • Visiting care from £31.00 per hour.
    Live-in care from £1,533 per week.

  • Mileage costs per visit are charged at 45p per mile calculated as a return journey from our office.

Berkeley Home Health East of England Reviews (7)

9.4

Berkeley Home Health East of England has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Berkeley Home Health East of England has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
1
1
5
2

Review from Elizabeth O (Daughter of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to all at Berkeley Home Health for the support they give to our father in enabling him to continue living in his own home. We have a regular pool of exceptional and experienced carers who are kind, compassionate and responsible, ensuring that our father is treated with warmth, dignity
and respect as if he was a member of their own family - we cannot thank them enough for the professional way in which they undertake their duties. Berkeley Home Health and their carers have been able to adapt to our father's changing circumstances as required and routinely go above and beyond. It makes our lives a lot easier knowing that he is in such good hands. We would have no hesitation in recommending Berkeley Home Health to anyone else in need of a home care service.

Reply from Karen Spry, Registered Manager at Berkeley Home Health East of England

Thank you for your heartfelt review. It means so much to us that the care we provide has made a positive impact on your father's life and yours. We're proud of our carers for their kindness, compassion and professionalism, treating your father with the dignity and warmth he deserves. Adapting to our client's changing needs is at the core of what we do and we're glad it's brought you peace of mind. We truly appreciate your trust and recommendation. If there's ever more we can do to support you, please let us know. Thank you again!


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Treated with Dignity

Value for Money

Review from Sophie T (Daughter of Client) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial meeting with Berkeley managers, we knew that they were to provide our parents with the best care. Their professionalism, warmth, and attention did not go unnoticed and they continued to constantly go above and beyond to provide excellent care for the changing needs of our parents.
Having not used care companies previously, but with our parent's health deteriorating our priority was that the needs of our parents were met and we could be reassured they were looked after and cared for. Not only have Berkeley staff ensured this, but they also provided some companionship to our mum and tailored care during an extremely difficult time. Their dedicated support and care have given peace of mind to our family and we are hugely grateful for their continued involvement. Highly recommended to other families looking for a home care service.

Reply from Karen Spry, Registered Manager at Berkeley Home Health East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your parents at such a difficult time. I will pass on your comments to the rest of the team. Best Wishes, The East of England Branch Team (Name: The East of England Branch Team Email: info@berkeleyhomehealth.com Position: The East of England Branch Team)


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Treated with Dignity

Value for Money

Review from Janet S (Daughter of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had another care company but it wasn’t very good so we went to Berkeley. All I can say is after they had been my dad smiled for the first time in a long time, he had been fully bedbathed, shaved, everything and he said it felt so nice, bless him. I can’t fault the carers who have visited, nothing
was too much trouble. They are so caring and kind in everything they do. They are tidy, well presented and don’t leave any mess. Thank you so much Berkeley Care for taking such good care of my dad.

Reply from The East of England Branch Team, The East of England Branch Team at Berkeley Home Health East of England

Dear Janet, Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your father. We will pass on your comments to the rest of the team. Best Wishes, The East of England Branch Team


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Jackie S (Sister of Client) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Berkeley Home Health for over 4 years firstly for my older brother who has autism and learning disabilities and last year for my elderly step-father. I contacted the local manager back in December 2023 after my elderly mother had a fall and we needed help caring for her. The manager
and the admin team have been amazing and so very supportive. All the carers who come to each of the family members whether they are the regular carers for my brother and step-father or new faces we are meeting to help my mum – every single person has been kind, caring and compassionate and always goes out of their way to help and make life easier for all. I can’t thank the manager and the whole team enough for their help and support when we so desperately needed it.
I would highly recommend this agency for the care, compassion and support they give the client but also for recognising and understanding the stress and worry and giving support to the rest of the family.

Reply from Berkeley Home Health East of England, The East of England Team at Berkeley Home Health East of England

Thank you so much for taking the time to write a review. We are so pleased you are happy with your care and the service you receive for your family. We will pass on your comments to the rest of the team.


Best Wishes,

The Berkeley Home Health Team


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Care / Support

Management

Treated with Dignity

Value for Money

Review from S R (Daughter of Client) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The office team understand our needs and requests. We have a regular pool of excellent experienced carers who often go beyond their remit as they are compassionate, and it's not just a job. Particularly when we go away, we are confident Mum will be well looked after.

Reply from The East of England Branch Team, The East of England Branch Team at Berkeley Home Health East of England

Thank you for taking the time to write a review. We are very pleased to hear that you are happy with the care your mum is receiving and that you feel she is in good hands when you are on holiday. Best Wishes, The East of England Branch Team.


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Treated with Dignity

Value for Money

Review from Bryony A (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care agency helped us over a difficult time transferring from another care agency after my mother had been hospitalised and put in a care home by social services. Since we got my mother home I have been very happy with the care this agency has been providing. Whenever I require their support, they
always try their best to accommodate my mother's needs. The carers have always treated my mother very well and are patient with her dementia. They are kind and supportive of her needs whether to do with washing, eating, getting dressed or hospital/surgery appointments. The staff at the office and the carers are friendly and helpful and do their best to keep us informed of medical, supply issues etc. I would definitely recommend this agency.

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Treated with Dignity

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Review from L C (Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive from all the staff who help me with my daily shower etc cannot be faulted. They are all efficient, polite and friendly, treating me with kindness and respect.
On the occasions it may be necessary to contact the office, I always receive the same friendly service. Thank you all very
much!

Staff

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Berkeley Home Health East of England is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Berkeley Home Health East of England is calculated as follows: ( (28 Excellents x 5) + (2 Goods x 4) ) ÷ 30 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Berkeley Home Health East of England is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Dec 2018

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Meet the Team (1)

Karen

Karen Spry

Job Title: Branch Manager

Joined: 2021

Karen has been working for Berkeley Home Health at the East of England Branch for over 2 years. She is responsible for ensuring her clients receive high-quality visiting care at home from well-trained and supported carers. Karen started her career in business, having completed her AAT Accountancy and NVQ in Business, but left her role to provide care to her father who had cancer of the oesophagus for 6 years. Having helped support her father to the end of his life, ignited a passion in Karen to care for and support others. Karen then joined a local domiciliary care company as a carer, later being promoted to a field care supervisor and care co-ordinator, later becoming Care Manager of their Bury St Edmonds branch.


Frequently Asked Questions about Berkeley Home Health East of England

What Type of Services does Berkeley Home Health East of England offer?

Berkeley Home Health East of England offers Home Care.

How many Carers does Berkeley Home Health East of England employ?

Berkeley Home Health East of England employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Berkeley Home Health East of England to verify any information. View our terms and conditions. Berkeley Home Health East of England has an Enhanced Service – more info.