Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
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9.8 85 Reviews
  • Enabling Care For You Ltd, Maidstone
Enabling Care For You Ltd was established in 2013 to respond to the needs of service users on a 24-hour basis.

The company is highly experienced in supporting all types of dementia and also provides a wide range of other home care services, including personal care, companionship, cleaning and more.

Enabling Care also offers palliative care and care for those with long-term, complex needs.

Enabling Care For You offers private care, and has contracts with the local authority, NHS (CHC, CHS, Pathway 3, Fast track).

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Care Provided by Enabling Care For You Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Enabling Care For You Ltd
  • Person in charge
  • Philippa Potter (Registered Manager / Director)

Funding & Fees Guide for Enabling Care For You Ltd

  • Prices

  • £15

  • Our fees are very competitive. Price available on request

Enabling Care For You Ltd Reviews (85)

Total of 85, showing 1-20
9.8

Enabling Care For You Ltd has a Review Score of 9.8 (9.831) out of 10, based on 24 reviews in the last 2 years. Over all time Enabling Care For You Ltd has 85 reviews.

Overall Experience

  • 66
  • 16
  • 3
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Date Published

85
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8
24
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Review from Maureen D (Wife of Client) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say all the team of carers looking after my husband were excellent over the Christmas and New Year period and they are still providing the same caring care today. Their friendly approach brings a smile to him every time they come. We couldn't have managed without them.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you for your wonderful review! It's a pleasure to be part of your husband's support. I'm so thrilled the company ethos has been embedded throughout the care.


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Review from Sue B (Wife of Client) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience with 'Enabling Care for You' was very good. The staff were always kind and caring to my husband which made him feel safe. The staff were always obliging and were always happy to help him with any request. They always gave him lots of time and never made us feel that they had to rush off
to their next client.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for review. It was a privilege to be part of the support.


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Review from Michael M (Husband of Client) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday a young lady attended our home to cut my bedridden wife's toe and fingernails. She subsequently painted her nails as well. She was in a difficult position whilst doing so but persevered whilst she carried it out.
The end result was a patient and chatty time with my wife, who described her
as lovely.
The end result was excellent.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for such a lovely review. I am so pleased that the service was up your expectations.


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Review from L L (Wife of Client) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a great experience with all the carers who assisted my husband in his end-of-life care. They were very caring and helpful and came back that day to give us a cuddle and give us their condolences.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a privilege to be able to care for your husband during the end of his life. Our thoughts are with you all.


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Review from Zoe U (Daughter of Client) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Enabling Care For You stepped in to provide additional care to support the 24-hour care we already had in place for our 94-year-old mother. She has dementia and doesn't like strangers in the house. However, she quickly became relaxed with the Enabling Care for You carers who have been visiting twice
a day to look after her over the past few months. The process of organizing this care was friendly and efficient, and the team are professional, great communicators and easy to get in touch with at all times. I would definitely recommend contacting them to discuss your care needs.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you for your lovely 5-star review! I am so pleased that you have all found the experience to be friendly and efficient. I am pleased that you are happy with the care your mother has received and continues to receive.


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Review from A E (Husband of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

May I thank you for all you did and advice from your fantastic staff.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your 5-star review. It was a pleasure supporting the package of care


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Review from N P (Husband of Client) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service and good carers.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your 5 star review,It was a pleasure to support you in your time of need.


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Review from Richard Y (Son of Client) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care provided in my mother's final year and especially the last few weeks. She always looked forward to the visits and was more animated during them. The fact that you also supported my sister, despite not being your client, showed that you are a care provider, not a business.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you for such a lovely review, it was a pleasure caring for both ladies. We wish you well for the future.


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Review from G A (Husband of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your help was excellent and most helpful at a difficult time.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you for your lovely review it was a pleasure supporting your wife at this difficult time.


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Review from Patricia R (Wife of Client) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the care my husband received. The carers were professional, friendly and treated my husband with great care. They chatted to him even though he was at times unable to communicate. They were also supportive to me (his wife). They treated him with dignity during his end of life care.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. We are so pleased that you both felt supported at this very difficult time in your life. We are always here to help, even if it's just for chat.


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Review from Karen B (Daughter of Client) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became extremely ill after a long illness and was on end-of-life care. The family was struggling to cope with Mum's needs and we needed two people to help Mum with her personal care. I cannot fault the service provided. The carers treated my mother with compassion and respected her dignity.
They offered advice and support throughout. I could ring the office at any time if I needed to talk to someone. We couldn't have coped without them. Thank you.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review. We are pleased that you were happy with the support that Mum received during her end of life care. I am pleased the company ethos was prominent throughout the support Mum received. We are always happy to help in the office.


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Review from K M (Client) published on 28 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from this agency were kind and professional. They looked after me after a serious injury and helped me over a number or months to regain my mobility. Having previously had care from a very poor agency I am very grateful to have found Enabling Care For You.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. You are an amazing lady and an inspiration to us all! It’s been a pleasure being part of your recovery journey. Take care and have amazing success in your future ventures.


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Review from C R (Daughter-in-law of Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff looking after my very elderly mum-in-law were so friendly, gentle and professional. They always spoke with respect and kindness to her and really gave us the support we needed to help us fulfil her wishes to pass away at home with family.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for your lovely review, It was pleasure to meet you all.
Your mother-in-law will always be in our hearts.


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Review from Mary O (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They're friendly and accommodating and always keep to time. I will recommend them over and over again. They have good personal hygiene, are always punctual, they make sure they put a smile on my dad's face, feed him, do his personal care, do his laundry, and communicate with him like they're part of
the family members. Sometimes the manager comes out to help when carers are running late such a loving and caring people.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for such a lovely review. It’s an absolute privilege to have been involved in caring for your father. We wish you all the best and if there is anything we can do please do not hesitate to get in touch with us.


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Review from D B (Son of Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to Mum's needs we initially agreed to four visits for two carers per day with timings agreed upon for now but to be reviewed as needs changed.
After 18 months it was clear you were billing twice the amount of time you spent with Mum. Despite repeated requests, you refused to alter anything and
effectively stole around £400 a week from a defenceless vulnerable patient.
Dishonest and disgusting. The carers, especially one carer were wonderful with Mum but your company ethos is a disgrace.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

For an individual who is receiving palliative care a minimum package of care that would be supplied by any agency is 4 calls a day, for 30 minutes. You requested that we supplied 10/15-minute calls, this is not good practice. This is not enough time to complete any tasks, let alone complete personal care and feed someone who has issues with their swallowing. We put in hours of unpaid input with shopping due to lack of food in the property. Referrals to GP, SALT, DN, Podiatrists, NRS, ordering all meds and collecting, Specialist Dietitian, Opticians visit. We cared for your mum for 18 months and although we served notice due to your attitude, you requested we continued as we did for over a year. If you were unhappy, why did you not move your mother to another service? I am more than happy with the support we provided to your mother; I am unsure you would be able to say the same?


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Review from D P (Husband of Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received very good service from the staff from Enabling Care, very friendly and understood what we required. Also, the support I received throughout from the management. I can't thank you enough.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to support your wife.


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Review from R A (Wife of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with the care from your company. I would recommend it to anyone who needs care.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely feedback. It was a pleasure to be part of the support.


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Review from Deborah W (Daughter of Client) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We thank you all for your consideration and thoughtfulness while you were caring for our beautiful mum. You were gentle, thorough and talked to us, helping us understand situations while they progressed. You had some banter too, which helped as my mum loved to laugh. We are all very grateful for all
your help and support through the saddest time of our lives.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for your beautiful review. It was a pleasure caring for your mum and a great honour to be part of your lives at such a precious time of your lives.


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Review from Deborah L (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Enabling Care For You cared for my mum (palliative care). They were wonderful and my mum had her faves. Even though she swore and cussed, so would we if we had a big sacral sore like Mum did, the carers were lovely, kind and caring. Mum especially loved two of the carers, one of which Mum called by
a different name (though she didn't mind), so a big thank you to all of you.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to care for Mum. She will be dearly missed by us all.


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Review from David B (Nephew of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally good and highly responsive service throughout the business from the carers to the operations team. Consistency of care was a key attribute from the staff. Excellent support when you need it most.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a real pleasure being part of your uncle's life. He will be sorely missed by all of the team.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Enabling Care For You Ltd is calculated as follows: ( (119 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 136 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (5)

Philippa

Philippa Potter

Job Title: Nominated Individual & Registered Manager - Owner

Joined: 2013

Philippa and Lesley started Enabling Care For You in 2013.


She had worked with Lesley in her residential home in Plaxtol, Sevenoaks for several years, Philippa was a manager in this residential setting. After the birth of her youngest child, Philippa had a calling to work in the community.


Philippa worked for a mental health charity for two years before applying to work with KCC Commercial Service's flagship care agency.


Philippa progressed within 6 months from a branch manager to a Registered Manager of Kent and Brighton and was also promoted to Area Manager.


Philippa achieved her level 5 NVQ in 2008 and before this completed her levels 4,3, and 2 in care.


She loved the challenge of managing an agency but felt she could do it better, so approached Lesley this is how Enabling Care For You, was created.


Philippa brings with her over 20 years of experience in care.


Enabling Care For You specialises in looking after adults with palliative care or long-term health conditions.


Lesley

Lesley Pell

Job Title: Owner

Joined: 2015

Lesley worked in care in residential settings for many years while she had a young family.


She decided to set up her own residential home within her own family home in 1994 This grew from one client to 5 and closed in 2017 after 24 years due to family logistics.


Lesley has her RMA in care and Level 4,3,2 in care.


Lesley brings with her over 30 years of experience in different care settings.


Teresa

Teresa Macklin

Job Title: Head of Operations and Care

Joined: 2018

Teresa has worked in Health and Social Care for eight years


She has worked with different Care Providers to gain skills and knowledge in Home Care, Palliative Care and Assessing.


Teresa joined Enabling Care for You Ltd four years ago and has progressed from working in the field to being Head of Operations and Care studying and gaining her Level 5 Diploma in Health and Social Care. Teresa is reliable and always willing to go the extra mile for both Clients and Staff in ensuring that high standards are always maintained.


She has a great organisational mind and is responsible for the smooth day-to-day running of Enabling Care For You as well as liaising with Professionals to facilitate hospital discharges.


Amelia-Jane

Amelia-Jane Lefever

Job Title: Admin/Trainee assessor

Joined: 2017

Amelia-Jane is the youngest in the office. After completing her Business Administration Diploma. Amelia-Jane is currently completing her Level 3 Diploma.


Being Enabling Care For You's administrative assistant, numerous situations arise on a day-to-day basis but after 5 years of being a Clinical Support Worker in the field, Amelia is expeditious in aiding staff and clients.


Whitney

Whitney Bushrod

Job Title: Administration Assistant

Joined: 2023

Recently Whitney has entered the care sector after being in customer services for multiple years. After dealing with a variety of different people, Whitney now would like to expand her career, skills and knowledge into Healthcare.


Whitney is ambitious and driven to give people her support and caring nature to others. Whitney is driven for success and growth in care and will be completing her NVQ in the near future. Whitney is always up for any challenge that is sent her way.


Frequently Asked Questions about Enabling Care For You Ltd

What Type of Services does Enabling Care For You Ltd offer?

Enabling Care For You Ltd offers Home Care.

How many Carers does Enabling Care For You Ltd employ?

Enabling Care For You Ltd employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Enabling Care For You Ltd to verify any information. View our terms and conditions. Enabling Care For You Ltd has a Platinum Service – more info.