Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
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9.9 87 Reviews
  • Enabling Care For You Ltd, Maidstone
Enabling Care For You Ltd was established in 2013 to respond to the needs of service users on a 24-hour basis.

The company is highly experienced in supporting all types of dementia and also provides a wide range of other home care services, including personal care, companionship, cleaning and more.

Enabling Care also offers palliative care and care for those with long-term, complex needs.

Enabling Care For You offers private care, and has contracts with the local authority, NHS (CHC, CHS, Pathway 3, Fast track).

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Care Provided by Enabling Care For You Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Enabling Care For You Ltd
  • Person in charge
  • Philippa Potter (Registered Manager / Director)

Funding & Fees Guide for Enabling Care For You Ltd

  • Prices

  • £15

  • Our fees are very competitive. Price available on request

Enabling Care For You Ltd Reviews (87)

Total of 87, showing 21-40
9.9

Enabling Care For You Ltd has a Review Score of 9.9 (9.868) out of 10, based on 23 reviews in the last 2 years. Over all time Enabling Care For You Ltd has 87 reviews.

Overall Experience

  • 68
  • 16
  • 3
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Date Published

87
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9
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64

Review from Deborah L (Daughter of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Enabling Care For You cared for my mum (palliative care). They were wonderful and my mum had her faves. Even though she swore and cussed, so would we if we had a big sacral sore like Mum did, the carers were lovely, kind and caring. Mum especially loved two of the carers, one of which Mum called by
a different name (though she didn't mind), so a big thank you to all of you.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to care for Mum. She will be dearly missed by us all.


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Review from David B (Nephew of Client) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally good and highly responsive service throughout the business from the carers to the operations team. Consistency of care was a key attribute from the staff. Excellent support when you need it most.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a real pleasure being part of your uncle's life. He will be sorely missed by all of the team.


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Review from Phyllis Y (Wife of Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service was provided very quickly. Carers are excellent. Very pleased with the care given to my loved one.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review, it was a real pleasure to care for your husband.


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Review from R J (Husband of Client) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are caring, and professional and treat one with dignity and are helpful. Our day teams are exceptional. The company bends over backwards if the patient has an early hospital appointment and they arrange for the carers to have the patient really and on time for the transport arrival.

Reply from Teresa Macklin, Head of Operations and Care at Enabling Care For You Ltd

Thankyou so much for your lovely comments it is a pleasure to support your wife.


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Review from J M (Husband of Client) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service. Improved health of patients testifies to it. The money comment is that carers are pressed for time on some occasions

Reply from Teresa Macklin, Head of Operations and Care at Enabling Care For You Ltd

Thank you very much for your kind comments the teams are always happy to support


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Review from Sara M (Daughter of Client) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Enabling Care For You Ltd enough for the amazing care they gave my mum. They were kind, caring and treated Mum with dignity all the time. I can't fault their care at all. Even when Mum was end of life, they still came four times a day and chatted and cared for her like they always had.
When they had to call to tell me Mum had died, they were just so lovely, I was so relieved it was them that told me and not anyone else. Mum could be tricky at times but they always showed her nothing but kindness always.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

What a lovely review. The review brought a tear to our eyes. It was a pleasure looking after mum throughout her illness. She will always have a special place in our hearts. I love it when we hear that Enabling Care For You's mission is achieved and the ethos of the company is achieved.


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Review from Peter T (Husband of Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Almost all of the care staff were kind, caring and considerate.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for taking the time to review us greatly appreciated.


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Review from T J (Sister of Client) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff treated my brother with dignity - never making him feel awkward. Staff were kind and compassionate, always in full PPE and smart uniforms. Keep it up!

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to look after your brother.


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Review from G W (Son of Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly service. Very flexible when responding to my father's changing needs.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review and thankyou for taking the time to give feedback. Best wishes


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Review from L U (Daughter of Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with the care my mum has received. The carers have been very kind and considerate. My mum has with them and danced (in her chair) they make her really happy. I have not seen my mum this cheerful in a long time. I cannot fault her care.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a real pleasure to be able to support mum. It was lovely to be surrounded by such a lovely family throughout.


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Review from J B (Husband of Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife suffers from terminal lung cancer and COPD she is very shaky on her legs and has had two falls. She can be very determined to walk without aid and we have found all of the carers have been wonderful in the care and treatment I could recommend them for the work they do.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you for your lovely review. We are very grateful to be able to care for your wife. It's always a pleasure.


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Review from T S (Husband of Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank-you for your lovely review. It's a pleasure caring for your family member.


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Review from Ian M (Wife of Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for your support during my husband's final illness. Your carers are very professional, understanding, practical and kind.
They established a good rapport with my husband. He was treated with understanding and dignity. Thank you so much for your help.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for your lovely review.
It was a real pleasure being part of your life at such a vital point.
We wish you all the best for the future.


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Review from S B (Wife of Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enabling Care For You Ltd were very helpful and approachable on connection with my late husband's condition.
It was good to have consistency and our carer was on time, kind and efficient. We never felt rushed. I would like to thank your whole team for their input over a difficult period of time in
our lives.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. Your husband will be missed.


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Review from Sarah Caroline A (Partner of Client) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company that looks after my partner they're very good the staff are amazing, diligent in what they are doing. Very compassionate the staff are very punctual. They treat my partner with dignity at all times, go above and beyond for him. Preparing meals for him, put the washing machine on if needed.
They clean up after every visit ensuring that everything is within reach and is comfortable also that medication is given at the right times

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It's a pleasure to look after your partner. He always makes us smile a genuinely lovely man


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Review from D F (Husband of Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care from all the staff of Enabling Care For You Ltd. They helped make a difficult time better with their professional and caring attitude. Thank you.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank-you for your lovely review. We all do our best.


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Review from David W (Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ladies and gentlemen that care for me are very good. Very helpful, make sure my DVD player is ready for me to watch before they leave. I cannot grumble as the company always helps and support me in the ways I require. Great routine of carers. Without carers I couldn't do anything. So thank you all.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thankyou for your review.
I am thrilled you are so happy with your care package.
Your DVD's are an important part of the day for us all!


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Review from V C (Daughter of Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Enabling Care For You Ltd for my mother for sixteen months I have been very very happy with the care and support my mother has received in this time. On the whole, except for holidays etc, the same two teams of carers attend every day. I think this is important as they have formed
a good relationship with Mum based on familiarity, trust and good care. Nothing is too much trouble and they take the time to chat with Mum and make her laugh. Alsothe management are very good and I feel I can speak to them about anything and I will be listened to and it will be dealt with. All in all, Enabling Care For You Ltd is a company who genuinely care for their clients need and mental wellbeing.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for such an amazing review. Mum is a pleasure to work with and we are always happy to go above and beyond to make the individual happy. I'm so pleased the company ethos is reaching the individuals we care for and their family.


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Review from G W (Husband of Client) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having care from another carer, I now realise what good caring is all about. Nothing is too much trouble. Every need is taken care of, and more, all this without asking. A nice start to the day for me and my wife.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thankyou very much for your lovely review.


I am pleased that you are both happy.


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Review from Sally R (Client) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies that come and help me are very kind, nothing is too much they deserve an award for what they do.
Honestly can not thank the company enough the managers are so kind and came to visit me even though it wasn't needed.
10 out of 10 to the whole team, will recomend you to my friends if they
need care.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks, your review brought a tear to my eye!


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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Enabling Care For You Ltd is calculated as follows: ( (118 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 129 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (5)

Philippa

Philippa Potter

Job Title: Nominated Individual & Registered Manager - Owner

Joined: 2013

Philippa and Lesley started Enabling Care For You in 2013.


She had worked with Lesley in her residential home in Plaxtol, Sevenoaks for several years, Philippa was a manager in this residential setting. After the birth of her youngest child, Philippa had a calling to work in the community.


Philippa worked for a mental health charity for two years before applying to work with KCC Commercial Service's flagship care agency.


Philippa progressed within 6 months from a branch manager to a Registered Manager of Kent and Brighton and was also promoted to Area Manager.


Philippa achieved her level 5 NVQ in 2008 and before this completed her levels 4,3, and 2 in care.


She loved the challenge of managing an agency but felt she could do it better, so approached Lesley this is how Enabling Care For You, was created.


Philippa brings with her over 20 years of experience in care.


Enabling Care For You specialises in looking after adults with palliative care or long-term health conditions.


Lesley

Lesley Pell

Job Title: Owner

Joined: 2015

Lesley worked in care in residential settings for many years while she had a young family.


She decided to set up her own residential home within her own family home in 1994 This grew from one client to 5 and closed in 2017 after 24 years due to family logistics.


Lesley has her RMA in care and Level 4,3,2 in care.


Lesley brings with her over 30 years of experience in different care settings.


Teresa

Teresa Macklin

Job Title: Head of Operations and Care

Joined: 2018

Teresa has worked in Health and Social Care for eight years


She has worked with different Care Providers to gain skills and knowledge in Home Care, Palliative Care and Assessing.


Teresa joined Enabling Care for You Ltd four years ago and has progressed from working in the field to being Head of Operations and Care studying and gaining her Level 5 Diploma in Health and Social Care. Teresa is reliable and always willing to go the extra mile for both Clients and Staff in ensuring that high standards are always maintained.


She has a great organisational mind and is responsible for the smooth day-to-day running of Enabling Care For You as well as liaising with Professionals to facilitate hospital discharges.


Amelia-Jane

Amelia-Jane Lefever

Job Title: Admin/Trainee assessor

Joined: 2017

Amelia-Jane is the youngest in the office. After completing her Business Administration Diploma. Amelia-Jane is currently completing her Level 3 Diploma.


Being Enabling Care For You's administrative assistant, numerous situations arise on a day-to-day basis but after 5 years of being a Clinical Support Worker in the field, Amelia is expeditious in aiding staff and clients.


Whitney

Whitney Bushrod

Job Title: Administration Assistant

Joined: 2023

Recently Whitney has entered the care sector after being in customer services for multiple years. After dealing with a variety of different people, Whitney now would like to expand her career, skills and knowledge into Healthcare.


Whitney is ambitious and driven to give people her support and caring nature to others. Whitney is driven for success and growth in care and will be completing her NVQ in the near future. Whitney is always up for any challenge that is sent her way.


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