Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
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9.8 85 Reviews
  • Enabling Care For You Ltd, Maidstone
Enabling Care For You Ltd was established in 2013 to respond to the needs of service users on a 24-hour basis.

The company is highly experienced in supporting all types of dementia and also provides a wide range of other home care services, including personal care, companionship, cleaning and more.

Enabling Care also offers palliative care and care for those with long-term, complex needs.

Enabling Care For You offers private care, and has contracts with the local authority, NHS (CHC, CHS, Pathway 3, Fast track).

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Care Provided by Enabling Care For You Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Enabling Care For You Ltd
  • Person in charge
  • Philippa Potter (Registered Manager / Director)

Funding & Fees Guide for Enabling Care For You Ltd

  • Prices

  • £15

  • Our fees are very competitive. Price available on request

Enabling Care For You Ltd Reviews (85)

Total of 85, showing 41-60
9.8

Enabling Care For You Ltd has a Review Score of 9.8 (9.831) out of 10, based on 24 reviews in the last 2 years. Over all time Enabling Care For You Ltd has 85 reviews.

Overall Experience

  • 66
  • 16
  • 3
  • 0
  • 0

Date Published

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61

Review from Jan P (Wife of Client) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the care my husband received was very good, although sometimes he felt he was being rushed because they were so busy.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review, I'm sorry that he felt rushed at times. I will feed this back to the team.


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Review from L P (Client) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole not bad, some good, some not so good.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review. I am somewhat perplexed at your review as you have been with the agency for over two years with numerous amounts of additional input to ensure your care package is specific for your specific needs. You have had ample opportunity to change agency yet you have chosen to stay and yet only rate us 3/5 stars.
I appreciate that the slight increase in charges this winter may have added to the review; we have not had an increase in 5 years and due to the pandemic the prices have increased on all PPE not to mention the increase of the cost of living for the agency. This is unavoidable I am afraid.


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Review from D O (Client) assisted by family/friend published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are quite satisfied with the service. Everyone has been very efficient, helpful and friendly.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review. It's a pleasure to look after you.


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Review from R T (Wife of Client) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband only received care for a few days before he died but the care that we did receive was very good. Carers were gentle, kind and helpful. Thank you.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your review. We are sorry for your loss.


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Review from David P (Husband of Client) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are professionals. They consider the patient. They care. They turn up on time. I thank them for all they did to help my wife.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure caring for your wife at such a difficult time.


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Review from Edris M (Mother of Client) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Once a regular routine was established with the same four carers coming at regular times, it worked well.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your feedback. We find that clients like having the continuity of the same staff.


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Review from A A (Wife of Client) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the carers were friendly and professional and treated my husband with dignity.
The unfortunate element was the timings for getting ready for bed - sometimes, this would be earlier than expected whilst we were still eating dinner.
Generally, the service was good.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your feedback. It is always hard to be exactly on time.
This is why we always advise family members that there is a 30-minute leeway either way. This ensures staff have adequate time if they have an emergency in the call in front. Unfortunately, this is out of our hands in the case of waiting for an emergency response.


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Review from Glynis O (Wife of Client) published on 5 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We only had help for a few days, but my husband was treated really well, with care and dignity. My children could not have wished for anything more.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Many thanks for your lovely feedback.
I am so pleased that the whole family were happy with the support you received from Enabling Care For You.


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Review from K G (Wife of Client) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic, patient, attentive staff always willing to discuss and try out alternative practices to accommodate my husband. They really become part of our little family.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

It was a pleasure caring for your husband. I'm pleased you were so pleased with the support you received.


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Review from Howard P (Son of Client) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people that came to take care of my dad were caring, clean, respectful and also did what I asked them to. Four times a day, seven days a week. First-class caring. I would recommend them to anyone.

Reply from Philippa Potter, Registered Manager at Enabling Care For You Ltd

Thank you so much for your lovely review it was a pleasure.


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Review from Patricia C (Wife of Client) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer that tended to my husband deserves a 10/10. So caring, helpful and understanding. Thank you Enabling Care.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your review. It was a pleasure to support your husband.


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Review from A D (Daughter of Client) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, what can I say? We basically couldn't have asked for a better company to look after my dear Mum. They couldn't have done any more. The quality of care was exceptional, the carers were amazing and felt like part of the family and they treated my Mum with dignity and respect throughout. Thank you
so much to you all, we couldn't have done it without you.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to look after your mum. It was so wonderful that she was surrounded by her lovely family. I am thrilled that you felt the care was exceptional. Many thanks for your beautiful thank you cards. If you need any support please don't hesitate to get in touch.


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Review from A E (Wife of Client) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found all carers very professional, kind, supportive, and excellent at their role of care and support. Their constant goodwill and kindness were always welcome and cheering for us all. As the patient had been a health professional for many years he knew many carers, nurses, and staff. We have good
memories of our beloved relative being cared for by so many professionally skilled people.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your lovely feedback. It was a pleasure to care for such an esteemed colleague.


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Review from B C (Client) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been wonderful in looking after us. Always cheerful and solving all problems which inevitably arise for us and our home and garden.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Its been a pleasure looking after you. Thank you for your lovely review.


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Review from Fiona D (Daughter of Client) published on 21 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the excellent care you have provided for my 100-year-old mother. It was not only the thrice daily visits you paid on her but the backup on the telephone you gave to me during the rather traumatic times in the last six months. The fact you are on call 24 hours a day is also a benefit
to accepting urgent calls from me at 7.00 a.m on a Sunday morning after yet another fall. A special thank you to the team leader who has been so kind and understanding regarding the difficulties of dealing with a centenarian with a mind of her own. Sincere thanks.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Thank you very much for such a lovely review. It was such a pleasure to look after Mum. Our management team pride themselves on being available 24 hours a day.


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Review from Michael L (Husband of Client) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Enabling Care For You to be a first-class organisation. Their customer service is exemplary and their carers are outstanding. Friendly, respectful, skilful, patient, and helpful are all traits to be found in abundance within this company. They were an enormous help to my wife, and for that,
I am truly grateful.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your lovely review Michael, I am thrilled that you are finding the support helpful. We strive to be the best we can be.


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Review from Amy T (Daughter of Client) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very positive experience. Office and care staff all very helpful and caring. Good quality of care and good communication.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your lovely review. I will feedback to the team.


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Review from P T (Sister of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother became very ill and Enabling Care For You supported me and looked after my brother very well. The staff were very polite, well-mannered, very thoughtful and respected his wishes and made him feel comfortable.

Reply from Philippa Potter, Manager at Enabling Care For You Ltd

Many thanks for your feedback, it was a pleasure to look after your brother.
We are so sorry for your loss.


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Review from Sandra M (Wife of Client) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular mention to one of the carers who has been absolutely brilliant. Worked beyond the call of duty.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Sandra. It was a pleasure looking after your husband.


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Review from Barbara C (Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the care staff who looked after me for several months while I was wearing a neck brace. Morning calls to help me shower and dress and collar care calls were provided with care, consideration, good humour, and professionalism! I can not thank you enough.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your lovely words - it was a pleasure to take care of you through our service.


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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Enabling Care For You Ltd is calculated as follows: ( (119 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 136 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Philippa

Philippa Potter

Job Title: Nominated Individual & Registered Manager - Owner

Joined: 2013

Philippa and Lesley started Enabling Care For You in 2013.


She had worked with Lesley in her residential home in Plaxtol, Sevenoaks for several years, Philippa was a manager in this residential setting. After the birth of her youngest child, Philippa had a calling to work in the community.


Philippa worked for a mental health charity for two years before applying to work with KCC Commercial Service's flagship care agency.


Philippa progressed within 6 months from a branch manager to a Registered Manager of Kent and Brighton and was also promoted to Area Manager.


Philippa achieved her level 5 NVQ in 2008 and before this completed her levels 4,3, and 2 in care.


She loved the challenge of managing an agency but felt she could do it better, so approached Lesley this is how Enabling Care For You, was created.


Philippa brings with her over 20 years of experience in care.


Enabling Care For You specialises in looking after adults with palliative care or long-term health conditions.


Lesley

Lesley Pell

Job Title: Owner

Joined: 2015

Lesley worked in care in residential settings for many years while she had a young family.


She decided to set up her own residential home within her own family home in 1994 This grew from one client to 5 and closed in 2017 after 24 years due to family logistics.


Lesley has her RMA in care and Level 4,3,2 in care.


Lesley brings with her over 30 years of experience in different care settings.


Teresa

Teresa Macklin

Job Title: Head of Operations and Care

Joined: 2018

Teresa has worked in Health and Social Care for eight years


She has worked with different Care Providers to gain skills and knowledge in Home Care, Palliative Care and Assessing.


Teresa joined Enabling Care for You Ltd four years ago and has progressed from working in the field to being Head of Operations and Care studying and gaining her Level 5 Diploma in Health and Social Care. Teresa is reliable and always willing to go the extra mile for both Clients and Staff in ensuring that high standards are always maintained.


She has a great organisational mind and is responsible for the smooth day-to-day running of Enabling Care For You as well as liaising with Professionals to facilitate hospital discharges.


Amelia-Jane

Amelia-Jane Lefever

Job Title: Admin/Trainee assessor

Joined: 2017

Amelia-Jane is the youngest in the office. After completing her Business Administration Diploma. Amelia-Jane is currently completing her Level 3 Diploma.


Being Enabling Care For You's administrative assistant, numerous situations arise on a day-to-day basis but after 5 years of being a Clinical Support Worker in the field, Amelia is expeditious in aiding staff and clients.


Whitney

Whitney Bushrod

Job Title: Administration Assistant

Joined: 2023

Recently Whitney has entered the care sector after being in customer services for multiple years. After dealing with a variety of different people, Whitney now would like to expand her career, skills and knowledge into Healthcare.


Whitney is ambitious and driven to give people her support and caring nature to others. Whitney is driven for success and growth in care and will be completing her NVQ in the near future. Whitney is always up for any challenge that is sent her way.


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