Enabling Care For You Ltd

Unit 1B, Mereworth Business Cntr, Danns Lane, Wateringbury, Maidstone ME18 5LW
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9.8 85 Reviews
  • Enabling Care For You Ltd, Maidstone
Enabling Care For You Ltd was established in 2013 to respond to the needs of service users on a 24-hour basis.

The company is highly experienced in supporting all types of dementia and also provides a wide range of other home care services, including personal care, companionship, cleaning and more.

Enabling Care also offers palliative care and care for those with long-term, complex needs.

Enabling Care For You offers private care, and has contracts with the local authority, NHS (CHC, CHS, Pathway 3, Fast track).

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Care Provided by Enabling Care For You Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Enabling Care For You Ltd
  • Person in charge
  • Philippa Potter (Registered Manager / Director)

Funding & Fees Guide for Enabling Care For You Ltd

  • Prices

  • £15

  • Our fees are very competitive. Price available on request

Enabling Care For You Ltd Reviews (85)

Total of 85, showing 61-80
9.8

Enabling Care For You Ltd has a Review Score of 9.8 (9.831) out of 10, based on 24 reviews in the last 2 years. Over all time Enabling Care For You Ltd has 85 reviews.

Overall Experience

  • 66
  • 16
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Date Published

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61

Review from M H (Wife of Client) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all those that come to help my husband very kind, caring and friendly.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your kind feedback; greatly appreciated.


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Review from S A (Daughter of Client) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum came out of the hospital, from the first day they came, they have given my mum a fantastic service. All the carers that come on a daily basis have been professional at their job. Very polite and chatty and make Mum laugh and smile. They are very gentle with Mum and care for her needs, which
is a lot of worry off my shoulder. We couldn't ask for better service from the care service. Thank you.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your lovely review.
It's an ongoing pleasure looking after mum.


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Review from F K (Client) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care I have is excellent and keeps me in good spirits.

Reply from Lesley Pell, Registered Manager at Enabling Care For You Ltd

Many thanks for the review; it's a pleasure taking care of you.


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Review from Marilyn P (Client) assisted by family/friend published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overwhelming majority of the carers are excellent and friendly. I like the system of 4-days on, 4-days off. They are always kind and show respect. My only criticism is keeping to the rota - but I accept that management is trying to resolve, and there is nationally a shortage of staff.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency and we are glad that you like this system. During the holiday seasons, clients may see different carers so that carers can take their annual leave. Any problems with timings, during the day or evenings, please contact the office so the coordinator can address this. Thank you once again for your review.


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Review from Julie S (Daughter of Client) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were extremely pleasant and friendly. Unfortunately, the time allotted was not sufficient to enable them to give my mother's hygiene needs. Too many patients were given to carers as they were always needing to get to the next person. Staff in admin always helpful and polite.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency. During the holiday seasons, clients may see different carers so that carers can take their annual leave. Any problems with timings, especially with the evening, please contact the office so the coordinator can address this. Thank you once again for your review.


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Review from Sam M (Daughter of Client) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care provided. Mum's anxiety is much less now that Enabling Care looks after her. Thank you so much.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review. All of our carers work on a four on four off rota, which gives our clients great consistency, and we have found this does put clients at ease and helps with conditions like anxiety. Thank you once again for your review.


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Review from J B (Client) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning, it has been a good experience. We all get on very well. I'm treated with much care and dignity, and we all seem to have a similar sense of humour - so important, we always need laughter.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Jenny.
This is greatly appreciated.


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Review from Tony H (Husband of Client) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Tony.
This is greatly appreciated.


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Review from Karen B (Daughter of Client) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support we received from the carers during the short time my mum has at home, following her diagnosis were second to none. They were truly amazing to my mum, who so looked forward to their visits and also to us, the family. Nothing was too much trouble, and I am so glad and grateful that
they were here shortly after her passing. They made a hard time that bit easier. My mum loved them, and so did we.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Karen.
This is greatly appreciated.
It was a pleasure being able to care for your mum.


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Review from Carol P (Wife of Client) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The day staff (carers) we have regularly are great. Very helpful to me and my husband. Two ladies can't do enough. The evening staff are good but come too early. We did have two girls at the beginning who were no good to us. Very negative, so I asked that they didn't come again. I'm worried about the
four days coming up as the girls are on four very-deserved days off, and we don't know the team who are taking over from them.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your review, all feedback is good as it helps us to learn and improve our service. All of our carers work on a four on four off rota, which gives our clients great consistency. During the holiday seasons, clients may see different carers so that carers can take their annual leave. Any problems with timings, especially with the evening, please contact the office so the coordinator can address this. Thank you once again for your review.


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Review from Pauline T (Daughter of Client) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a big thank you to the main carer of my mum, who really stepped up whilst I have had Covid. On recovering, I had two days convalescing, and whilst my daughter stayed with my 94-year-old mum, my mum had a fall early one morning. Our carer was there almost immediately to help and reassure.
It filled me with confidence other people care as well as me.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback, Pauline. This was a very difficult time for us all, but I am pleased that you were happy with the service that you recieved from Enabling Care For You. The staff member was thrilled with your feedback.
This is greatly appreciated.


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Review from Mandi T (Niece of Client) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One lady has been caring and providing support for my aunt and her husband in the final months of my aunt’s life. She has shown so much care and attention to them both, going above and beyond to make them comfortable.
My aunt sadly passed away today, but I know that the carer was thought of very highly
by my aunt.
I can never thank her enough for her continued support, and I will be forever grateful.
Thank you.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your feedback. The staff member was really happy to receive the feedback. We are so pleased that you were so happy with the care provided during this trying time for you and your family.


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Review from Michael I (Husband of Client) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were, without exception, the very best. Compassionate and sensitive to the patient and the family, without losing their focus on the needs of the patient. Truly professional and obviously well trained. However dark the situation, never failing to smile, a kind word, and at times, respectful
silence. I applaud them; she would applaud them, she died 14/06/2021.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Thank you so much for your wonderful review. It was a pleasure to be involved in your lives at such a difficult time. I was so sorry to hear that your wife succumbed to her illness. She approached her battle the same way she did everything else — with grace and determination.


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Review from P W (Wife of Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good; they do what they have to, just wish some of them had a kinder and gentler bedside manner. I know it isn't possible to have a conversation with due to he is deaf and cannot hear them.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your review. All staff are trained to be compassionate. I am sorry if you didn't feel that came through on this occasion.


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Review from Linda B (Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had carers from this care company for just over a week now, and I’m very impressed and grateful.
In particular, I have felt very comfortable, non-judged and at ease with the carers, and that isn’t something I can speakeasy of, especially with personal care. I don’t look forward to their 4-days
off. Well done, Enabling Care, for getting things right. Thank you!

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your lovely review. It was a pleasure to look after you.


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Review from David D (Brother of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the team enough. The team made it possible for my brother to die at home in a dignified manner.
The girls on the calls were fantastic as were the ladies in the office. One lady was always happy to talk night or day, and another lady couldn't help enough moving the calls around at the drop
of a hat. Thank you.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your review.
Greatly appreciated.


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Review from Michael B (Client) published on 2 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really very good. I am not treated like a baby (you know the type of voice) but as a normal human being, cursed with all the increasing annoyances of old age. Someone knows how to pick the visiting staff. Well done.

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Review from Ian E (Son of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Enabling Care enough for the service they gave my mother in her last few weeks of life. The patience and compassion of the staff was exemplary, and knowing she was in such good hands lessened the stress and worry on myself and the family. Thank you so much.

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Review from Mark H (Husband of Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good service.
Most importantly, carers displayed compassion.
Good knowledge.
Helpful.
Polite.

Reply from Lesley Pell, Manager at Enabling Care For You Ltd

Many thanks for your review. It was a pleasure to look after you during this difficult time of your lives.


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Review from Karen C (Daughter-in-law of Client) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Enabling Care has been a wonderful support for my mother-in-law and have enabled her to live independently for the past several years providing help with day to tasks, cleaning, shopping, and personal care. All the team are very kind and helpful, and I do not know what we would have done without them.
Many thanks.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Enabling Care For You Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Enabling Care For You Ltd is calculated as follows: ( (119 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 136 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Enabling Care For You Ltd is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Philippa

Philippa Potter

Job Title: Nominated Individual & Registered Manager - Owner

Joined: 2013

Philippa and Lesley started Enabling Care For You in 2013.


She had worked with Lesley in her residential home in Plaxtol, Sevenoaks for several years, Philippa was a manager in this residential setting. After the birth of her youngest child, Philippa had a calling to work in the community.


Philippa worked for a mental health charity for two years before applying to work with KCC Commercial Service's flagship care agency.


Philippa progressed within 6 months from a branch manager to a Registered Manager of Kent and Brighton and was also promoted to Area Manager.


Philippa achieved her level 5 NVQ in 2008 and before this completed her levels 4,3, and 2 in care.


She loved the challenge of managing an agency but felt she could do it better, so approached Lesley this is how Enabling Care For You, was created.


Philippa brings with her over 20 years of experience in care.


Enabling Care For You specialises in looking after adults with palliative care or long-term health conditions.


Lesley

Lesley Pell

Job Title: Owner

Joined: 2015

Lesley worked in care in residential settings for many years while she had a young family.


She decided to set up her own residential home within her own family home in 1994 This grew from one client to 5 and closed in 2017 after 24 years due to family logistics.


Lesley has her RMA in care and Level 4,3,2 in care.


Lesley brings with her over 30 years of experience in different care settings.


Teresa

Teresa Macklin

Job Title: Head of Operations and Care

Joined: 2018

Teresa has worked in Health and Social Care for eight years


She has worked with different Care Providers to gain skills and knowledge in Home Care, Palliative Care and Assessing.


Teresa joined Enabling Care for You Ltd four years ago and has progressed from working in the field to being Head of Operations and Care studying and gaining her Level 5 Diploma in Health and Social Care. Teresa is reliable and always willing to go the extra mile for both Clients and Staff in ensuring that high standards are always maintained.


She has a great organisational mind and is responsible for the smooth day-to-day running of Enabling Care For You as well as liaising with Professionals to facilitate hospital discharges.


Amelia-Jane

Amelia-Jane Lefever

Job Title: Admin/Trainee assessor

Joined: 2017

Amelia-Jane is the youngest in the office. After completing her Business Administration Diploma. Amelia-Jane is currently completing her Level 3 Diploma.


Being Enabling Care For You's administrative assistant, numerous situations arise on a day-to-day basis but after 5 years of being a Clinical Support Worker in the field, Amelia is expeditious in aiding staff and clients.


Whitney

Whitney Bushrod

Job Title: Administration Assistant

Joined: 2023

Recently Whitney has entered the care sector after being in customer services for multiple years. After dealing with a variety of different people, Whitney now would like to expand her career, skills and knowledge into Healthcare.


Whitney is ambitious and driven to give people her support and caring nature to others. Whitney is driven for success and growth in care and will be completing her NVQ in the near future. Whitney is always up for any challenge that is sent her way.


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