Exemplar Homecare

Unit 14, Ash House, Mansfield NG21 0HJ
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9.6 28 Reviews
  • Exemplar Homecare, Mansfield
Exemplar Homecare is a care agency with staff dedicated to providing the best possible care for older people living at home in Mansfield, Nottinghamshire.

Individualised care packages are tailored to meet the needs of the individual, enabling them to live independently at home.

Staff are carefully selected and trained to a high professional standard, providing general care services, as well as more specialsied areas of care such as dementia and palliative care.

The promotion of the rights of the individual and treating clients with dignity is a central principle for everything staff do.

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Care Provided by Exemplar Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Exemplar Homecare
  • Person in charge
  • Craig Manning (Manager)

Exemplar Homecare Reviews (28)

Total of 28, showing 1-20
9.6

Exemplar Homecare has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Exemplar Homecare has 28 reviews.

Overall Experience

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Date Published

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Review from Alison E (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all at Exemplar Care for their exceptional care and professionalism looking after my mum. The support and quality of care is hugely appreciated and is of a great relief. Knowing my mum is in safe hands means a great deal. My mum is treated with respect and dignity and nothing is
too much trouble. It is a comfort knowing that Exemplar have my mum's best interests at heart. Many thanks for your care and dedication.

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Review from Gill P (Client) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to Exemplar Homecare for helping me after a fall - so quickly and efficiently and most of all kingly. From a soothing shower to making sure my arm sling was comfortable. Highly recommend!

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Review from G B (Friend of Client) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing this on behalf of my friend who after suffering a bad stroke requires care at least 4 times a day. She is treated with the utmost respect and kindness by the carers who make sure she is clean comfortable and safe in her surroundings. Suffice to say without the excellent care she receives
from exemplary care and its career and management my friend would not be able to remain in her own home.

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Review from Alison W (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would thoroughly recommend Exemplar Homecare for their professional, supportive and excellent service they offer. My mum’s needs were addressed and the care package was excellent and ensured she was well cared for and supported to allow her to stay in her own home. Managers are approachable and really
listen to needs and are always available for advice and support. Mum’s carer was out of this world in terms of care and support for Mum and our family. She was friendly, reliable, experienced and totally put Mum’s interests and needs at the for front of her dedicated approach to caring for Mum. I thoroughly recommend this company and the person-centred approach they adopt.

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Review from D S (Daughter of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers involved in giving Mum care did so in a kind, caring and comforting manner which was essential as Mum suffered with vascular dementia. The company nurse was always available whenever we had any concerns to offer help and advice. The management team went above and beyond our expectations in
organising the most appropriate care, keeping in regular contact and offering support at any hour of the day.
Overall, Exemplar management and staff were excellent and I can highly recommend the company to care for your loved one without any reservations.

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Review from C D (Daughter of Client) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the team at Exemplar Homecare highly enough. From management to carers, our mother received excellent care with compassion. We had the added benefit knowing that our mother was happy to be cared for at home and the team met all our expectations, for which we are grateful.

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Review from S L (Client) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer approaches her work with professional understanding, empathetic and caring nature. She goes above and beyond to make my life as easy as possible. The carer has a routine every morning and follows the systems that are put in place to make my life and my parent's life easier. They give me care,
washing, bed making and general kindness.

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Review from K B (Client) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being in touch with Exemplar Homecare from the start they have given exceptional service and support. They have a rigorous process in place to ensure all needs are met and to ensure that the right carers are put in place for us. Our carer is fabulous and we now see them as part of our family as
well as the professional support we need. I would not hesitate in recommending Exemplar Homecare at all.

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Review from Ruth B (Daughter of Client) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is prompt and professional in her work and routines. She treats us well with respect and affection. She fulfils all the tasks on our list and leaves a write-up every day. She raises any concerns and also lets us know if there are no concerns, which gives us peace of mind. She offers advice
and ideas and is good at talking things through. We feel we can talk to her about our changing needs and appreciate her support.

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Review from L G (Daughter of Client) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the level of care given to my mum. All staff are very kind and caring and go out of their way to make sure mum is ok. If mum has a bad day or if she has been upset or unsettled, this is dealt with in a calm and caring way. Great communication! Wonderful staff! Fantastic care!

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Review from J K (Wife of Client) published on 15 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband asked for a male carer. The carer was excellent, thorough, and gentle. Did not rush. My husband got on well with the carer and talked about various topics. By having the carer, it helped both myself and my husband in providing safe and supportive care improving his quality of life.

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Review from Stuart T (Nephew of Client) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can say from the heart that we couldn’t have chosen a better home care company for my uncle than Exemplar Home Care. The staff and management worked very hard to make him safe, clean, well-fed and comfortable in his own surroundings and for that we are eternally grateful. The level of professionalism
was outstanding and the 24/7 availability to deal with even the slightest problem was extremely impressive. We truly felt that Exemplar Home Care had my uncle's best interests at heart. We were kept informed of every detail regarding his care at any time of the day or night. The small, close-knit team who cared for him on a daily basis were lovely, approachable and caring people, who often took the time in their off duty hours to enquire after him or visit him in hospital. That was a level of kindness that was unexpected and pleasing. I wouldn't hesitate to recommend Exemplar Home Care to anyone who needs a safe and pleasant care experience at home.

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Review from David F (Husband of Client) published on 30 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been having Exemplar Homecare for over a year now and have found them excellent in all aspects of caring. They have treated my wife and home with respect and dignity in some difficult situations throughout her illness and have informed me, when needed, if they are going to be late etc. I have
tried to make their visits a happy and entertaining experience and put my wife's needs above all else.

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Review from Alastair C (Nephew of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplar Homecare provided just the kind of personally-tailored, flexible care package my aunt and uncle needed in their final years. They were able to build up trusting relationships with their carers and continue living in their own much-loved home until they died. I live a considerable distance away
from Mansfield and it was reassuring to know that they were being looked after so well. After my aunt was widowed in 2019 and lived alone for her last few months, the quality of the care she received was truly outstanding. Thank you.

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Review from Julie B (Niece of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The long-standing care my aunt received was always of the highest standard, and she felt utterly safe and secure in the knowledge that Exemplar was supporting her. Each carer treated her with such kindness and thoughtfulness, whilst maintaining complete professionalism in their duties. The flexible
care offered by Exemplar allowed my aunt to remain at home until she passed away in March 2020; which is something for which the family will always be very grateful. Thank you to all involved in her care over the last few years.

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Review from Gordon G (Son of Client) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplar Homecare provided care to my mother and during that time, they provided an excellent service, being able to rapidly increase the number of visits as the needs of my mother changed, providing compassionate, flexible and professional care, dealing with many various ad-hoc issues that arose over
and above the usual 'hours' and my mum very much enjoyed and appreciated their visits. An organisation is only as good as the people within it and the people I both met and communicated with from Exemplar were really wonderful and such a great help. I would thoroughly recommend Exemplar Homecare.

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Review from Patricia W (Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this company excellent in the 18 months I have used them. Each carer has been caring and helpful.

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Review from Dave S (Son of Client) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received care at home provided by Exemplar Care between November 2018 and December 2019. At all times she was treated with kindness and civility. The company's management demonstrated a level of compassion that we had not experienced from previous providers. The daily carer visits were welcomed
by my mother whose needs were very well met and kept her living independently for as long as possible. The staff were particularly supportive of her when she needed medical assistance. Although my mother's condition has necessitated admission to a care home I would not hesitate to recommend Exemplar Care to anyone in need of high-quality support at home.

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Review from E S (Daughter of Client) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were and are extremely helpful. The previous company I was using were absolutely useless, Exemplar Homecare were recommended by a friend. Since Exemplar Homecare took over the care of my dad, all our lives have become much less stressed.

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Review from Jayne P (Mother of Client) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are respectful of service users home and surroundings. Communication is excellent, timekeeping and cleanliness is excellent too.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Exemplar Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Exemplar Homecare is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exemplar Homecare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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Frequently Asked Questions about Exemplar Homecare

What Type of Services does Exemplar Homecare offer?

Exemplar Homecare offers Home Care.

How many Carers does Exemplar Homecare employ?

Exemplar Homecare employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Exemplar Homecare to verify any information. View our terms and conditions. Exemplar Homecare has a Platinum Service – more info.