Exemplar Homecare

Unit 14, Ash House, Mansfield NG21 0HJ
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9.6 28 Reviews
  • Exemplar Homecare, Mansfield
Exemplar Homecare is a care agency with staff dedicated to providing the best possible care for older people living at home in Mansfield, Nottinghamshire.

Individualised care packages are tailored to meet the needs of the individual, enabling them to live independently at home.

Staff are carefully selected and trained to a high professional standard, providing general care services, as well as more specialsied areas of care such as dementia and palliative care.

The promotion of the rights of the individual and treating clients with dignity is a central principle for everything staff do.

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Care Provided by Exemplar Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Exemplar Homecare
  • Person in charge
  • Craig Manning (Manager)

Exemplar Homecare Reviews (28)

Total of 28, showing 21-28
9.6

Exemplar Homecare has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Exemplar Homecare has 28 reviews.

Overall Experience

  • 28
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Date Published

28
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22

Review from Richard Lee P (Son of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the start of using the carers, they have been really polite to my mother and always on time and ever so helpful in every way. Nothing is too much trouble and my mum is really at ease with them. I would recommend this company to anyone who is looking for carers.

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Review from Julie B (Granddaughter of Client) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplar Homecare has been providing care for my nana since March 2018. During this time my nana's care needs have increased. Exemplar has ensured that they adapted their care to meet my nana's needs, nothing has been too much trouble. They have provided extra care with little notice when we needed
extra support. The management team and carers are dedicated to what they do, they have been so kind, patient and have shown my nana compassion. Exemplar stood out from other companies as getting to know my nana was a key priority.

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Review from Shenagh H (Daughter of Client) published on 12 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplar Homecare has been caring for my father for the last 7 months from first contacting Exemplar I was impressed with their caring attitude, efficient communication and documentation.
I would not hesitate in recommending them and feel confident that my father is well cared for in a safe and respectful
way.

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Review from Lynn W (Daughter-in-law of Client) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since starting with this care provider, my mother in law has really come along way, with her recovery as she suffers from anxiety.
As the months have gone by, the care team have played a large part in helping my mother in law to gain more confidence.
They are always on time, and we always know which
cater to expect, the communication with the carers and management is excellent they have all helped with my mother in law in chatting and all have a great rapport with her giving her more confidence which is now showing, also giving her a professional friendship as she now sees them all as friends, nothing is too much trouble for them.
Over all, the team have all helped which I am very great full for, and would have no problem in recommending the company to anyone needing care.

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Review from Jennifer C (Client) assisted by family/friend published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased and satisfied with all aspects of the care. We enjoy seeing each and every one of the staff members.

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Review from Deborah W (Niece of Client) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my uncle has received very kind and thoughtful care, giving him the time he needed to manage being at home.
Delighted with the way the carer interacted with him, very reliable with timekeeping.
The carer has done exactly what we had agreed and also has given time to
chat to him.
Thank the very much

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Review from B C (Client) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I have received from my carer has been excellent. She sees to all my requests making tea and breakfast, collecting my newspapers on her way daily.

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Review from D P (Wife of Client) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the start of the care, the person in charge came to introduce himself along with the carer that I would be getting on a regular basis. The times which I chose to have morning care have been kept to and the carer has always been on time which is very important to my husband's day and it also makes
this so much easier without any stress.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Exemplar Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Exemplar Homecare is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Exemplar Homecare is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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