You & I Care Ltd

101-135 Kings House, Kings Road, Brentwood CM14 4DR
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7.8 28 Reviews
  • You & I Care Ltd, Brentwood
You & I Care, the caring source of care in your own home. You & I Care is an award-winning home care provider that offers high-quality home care services to adults and elderly throughout the community who prefer to stay at home where their quality of life is enhanced without the stress of hardships and interruption or changes in daily routines. Their mission is to contribute to the changing face of ageing by replacing the fear of getting old with hope and promise; loneliness and isolation with companionship and providing care in one’s home.

Their part-time, full-time and all around the clock service alternatives include companionship, home help, palliative care, sleep-in and waking nights, respite care, live-in care, dementia care and personal care. They perform tasks that range from meal preparation to medication reminders and incontinence support.

All services are personalised to the specific needs of an individual Service User. They carry out a care needs assessment for you or your ageing loved one in need of care and support and they establish a care plan that ensures professional, high quality, timely and consistent care.

Carers are carefully selected, trained, and constantly supervised to always ensure high-quality care. Above all, Carers share You & I Care’s values. They are Caring, Compassionate and they value improvement in the lives of Service Users.

You & I Care was founded and is managed by a Carer who dreamt of becoming an outstanding care provider from her first day at work as a Carer. You & I Care’s story is one of clear realisation that it is frustrating for one to at some point in life be unable to do the things they used to do, and the need to not only fill this void but to also create a compatible extension of (YOU AND I) bodies at some point in life as the guiding philosophy.

By choosing You & I Care, you are choosing a compatible extension of support.

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Care Provided by You & I Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lausa Biragi (Registered Manager)

Funding & Fees Guide for You & I Care Ltd

  • Prices

  • We offer competitive rates for care ranging from just a few daily visits to 24/7 live-in care. Fees are available on request.

You & I Care Ltd Reviews (28)

Total of 28, showing 21-28
7.8

You & I Care Ltd has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years. Over all time You & I Care Ltd has 28 reviews.

Overall Experience

  • 21
  • 6
  • 0
  • 1
  • 0

Date Published

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27

Review from Gilbert C (Client) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care service is very good.

Reply from Lausa Biragi at You & I Care Ltd

Thank you so much for the great review, Our Promise Is To Always Care.


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Review from Rita K (Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant service. A very consistent service, reliable and very caring. I was treated with respect and dignity at all times. The beautiful smiles of the Carers will stay with me forever.

Reply from Lausa Biragi at You & I Care Ltd

Thank you for the lovely review. Our Promise Is To Always Care.


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Review from Janani S (Daughter of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They are really nice people and very friendly. They provide us with good advice and are very helpful. They are very accommodating.

Reply from Lausa Biragi, Registered manager at You & I Care Ltd

Thank you for reviewing us. Our Promise Is To Always Care.


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Review from A G (Son of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything has been satisfactory. The carer has been very punctual, caring and helpful. Our carer has been efficient, caring and thinking of future help and assistance and we are very comfortable with them coming into the home.

Reply from Lausa Biragi, Registered manager at You & I Care Ltd

Thank you for reviewing us. Our Promise Is To Always Care. Our dream is an outstanding service and every day we continue to work towards this dream.


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Review from Sheri C (Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been excellent.

Reply from Lausa Biragi, Registered Manager at You & I Care Ltd

Thank you for the great review, we are delighted to know that we continue to make a difference every day.Our Promise Is To Always Care.


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Review from Marianne C (Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Lausa Biragi, Registered manager at You & I Care Ltd

Thank you for the great review, 'Our Promise Is To Always Care'.


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Review from Linda S (Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Lausa Biragi, Registered manager at You & I Care Ltd

We are glad that we continue to make a difference , our promise is to always care.


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Review from Jayne B (Daughter of Client) published on 6 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You & I Care Services are an exemplary care provider with an incredible attention to detail.
They have complete empathy with the service user and are absolutely passionate about delivering excellent home care.


Their logo states “to us it’s a calling” and that is clearly evident in their whole

approach to caring.
Our carers are extremely professional and friendly, care in a relaxed, unhurried manner, arrive the same time every morning and evening and stay for the allotted time too! We have a maximum of 4-5 carers who come throughout the week.


This is our 3rd care provider and can honestly say the difference between them all is like chalk and cheese!
I just wish more care providers were like You & I Care Services!


I have no hesitation in recommending the company to anyone in the Brentwood area who requires the reassurance of excellent home care for their loved ones.


Reply from Lausa Biragi, Registered Manager at You & I Care Ltd

Thank you very much for the great review, our promise is to continue upholding the values of care.


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Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for You & I Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for You & I Care Ltd is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for You & I Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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