You & I Care Ltd

101-135 Kings House, Kings Road, Brentwood CM14 4DR
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28 Reviews
  • You & I Care Ltd, Brentwood
You & I Care, the caring source of care in your own home. You & I Care is an award-winning home care provider that offers high-quality home care services to adults and elderly throughout the community who prefer to stay at home where their quality of life is enhanced without the stress of hardships and interruption or changes in daily routines. Their mission is to contribute to the changing face of ageing by replacing the fear of getting old with hope and promise; loneliness and isolation with companionship and providing care in one’s home.

Their part-time, full-time and all around the clock service alternatives include companionship, home help, palliative care, sleep-in and waking nights, respite care, live-in care, dementia care and personal care. They perform tasks that range from meal preparation to medication reminders and incontinence support.

All services are personalised to the specific needs of an individual Service User. They carry out a care needs assessment for you or your ageing loved one in need of care and support and they establish a care plan that ensures professional, high quality, timely and consistent care.

Carers are carefully selected, trained, and constantly supervised to always ensure high-quality care. Above all, Carers share You & I Care’s values. They are Caring, Compassionate and they value improvement in the lives of Service Users.

You & I Care was founded and is managed by a Carer who dreamt of becoming an outstanding care provider from her first day at work as a Carer. You & I Care’s story is one of clear realisation that it is frustrating for one to at some point in life be unable to do the things they used to do, and the need to not only fill this void but to also create a compatible extension of (YOU AND I) bodies at some point in life as the guiding philosophy.

By choosing You & I Care, you are choosing a compatible extension of support.

Show You & I Care Ltd on the Map

Care Provided by You & I Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lausa Biragi (Registered Manager)

Funding & Fees Guide for You & I Care Ltd

  • Prices

  • We offer competitive rates for care ranging from just a few daily visits to 24/7 live-in care. Fees are available on request.

You & I Care Ltd Reviews (28)

Total of 28, showing 1-20

Over all time You & I Care Ltd has 28 reviews.

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Review from Ian G (Son of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been using You & I Care to support my mother, who is 96, to help with washing, dressing and preparing food. The carers have been very understanding, compassionate and professional in everything they've carried out. It's been a real help for my mother who looks forward to seeing the carers each
morning.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you so much for the lovely review and for choosing You & I Care.
Our promise is to always care.


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Review from Tessa W (Daughter of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all your team, who provided such sensitive care to Mum. Your carer was incredibly professional, quickly getting to know Mum, recognising her strengths, and doing everything to preserve her dignity at a point in her life when she was most challenged and vulnerable. It is a very special set
of skills.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you so much for the lovely review, it means so much to us to receive such a sincere review. We are grateful for the opportunity we had to be part of Mum's life.
Our Promise Is To Always Care.


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Review from S E (Son of Client) published on 14 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using You & I Care since Jan 2022. The carers visit twice a day, morning and evening, and are friendly, cheerful and caring and do their best to fulfil our wishes with utmost respect and compassion.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you so much for the beautiful review and for choosing You & I Care.


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Review from R M (Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring, and the service is good.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you so much for the review, and thank you for Choosing You & I Care.


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Review from Caroline B (Daughter of Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You & I Care looked after my father from October 2020. I can't fault how he was looked after by the manager and her team. My father felt comfortable with nine of the ladies, enjoying their company, and they were particularly empathetic to his needs and respected his dignity. I can't recommend You &
I Care enough as they stepped in when we were desperate for professional care to help him and enable him to stay in his own home.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you so much for the kind review and for choosing You & I Care.


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Review from A H (Client) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Most carers are efficient, but the timing is very erratic, eg, I was told yesterday that a named carer would be here today at 9.15 am. I received a call at 9.45 to say a different carer would arrive at 11 am. She arrived at 11.30 am. This is not unusual, but I find it very frustrating, for this reason,
I would not wish to recommend your company to my friends.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you for taking the time to review us. As discussed with you at the review of your care needs, we are deeply sorry for having let you down on this particular day. As explained, it's unfortunate that there will be emergencies from time to time as was the case on this day, and these emergencies disrupt service provision.
At You & I Care, we pride ourselves on our outstanding care provision, and the care we provide does not look like this.
We will continue to uphold our values of caring, compassion and improvement. We are relieved to know that you are now happy with the Service, and we hope you will be referring us to your friends soon.
We will continue to be on top of our quality assurance and review your needs regularly for better service delivery.
Thank you for Choosing You & I Care and for giving us another chance.
Our Promise Is To Always Care.


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Review from C D (Husband of Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You and I Care - Yes they do and in recent times, have been a boon to me in the aid given to my wife.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you for the beautiful review. We are delighted to know that we are overall providing an outstanding service.


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Review from J F (Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, thoughtful and helpful.

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Review from Angela M (Client) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased and comfortable with the care I received. My carer was very reliable and she came at exactly the time arranged. She was very polite and thoughtful, good-natured and cheerful. She drove me safely and competently to several appointments. She was calm and encouraging. All-round - very
good. Thank you.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you so much for the lovely review. We are glad to know that we met your expectations.


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Review from Graham N (Son of Client) published on 7 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's care has been of a generally high standard with the carers always looking after his best interests and welfare. Any minor issues with care have been resolved quickly and effectively by the management.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you so much for choosing us. Our Promise is to Always Care.


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Review from S C (Client) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. I am very happy with all that the carers provide, I have nothing but praise for the care and attention.

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Review from P O (Daughter of Client) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers visit three times a day to support my mother. You & I Care provide an excellent proactive service. Staff are professional and provide care in a relaxed way. They do everything they can to help my mother achieve her wish to stay in her own home for as long as she possibly can.

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Review from Tracy (Daughter of Client) published on 17 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using You & I Care services since 2017. The level of care has been increased to the demands and needs and continuing care of my father who now needs 24-hour care within his home, which was always dads choice to stay in his own home. You & I Care are very professional in every manner and
although offering a high level of friendly caring service still within professional boundaries. We have previous experience with other companies but they do offer the high standards from You & I Care.

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Review from Joyce O (Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy.

Reply from Lausa Biragi, Manager at You & I Care Ltd

Thank you for the great review, our promise is - To Always Care.


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Review from Ann G (Wife of Client) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent overall service, they picked up the pieces for a previous failed carer. Friendly and caring approach.

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Review from M C (Brother of Client) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers attended three times a day to support my brother. Excellent standard of service and very caring.

Reply from Lausa Biragi, Registered Manager at You & I Care Ltd

Thank you for choosing You and I Care. Our promise is to always care.


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Review from M G (Wife of Client) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You & I Care Services had to look after my husband in very difficult circumstances and they were efficient and respectful at all times.

Reply from Lausa Biragi at You & I Care Ltd

Thank you for the outstanding review. Our promise is to always care.


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Review from V K (Wife of Client) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, friendly and caring.

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Review from D G (Sister of Client) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend You and I agency for high quality of care and willingness to come when I needed them. My sister was in the late stages of cancer and I was helped tremendously as a carer.

Reply from Lausa Biragi at You & I Care Ltd

Thank you for the outstanding review. Our Promise Is To Always Care.


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Review from John C (Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with carers and all of their help. The carers cooperate really well with me and satisfied with the advice and arrangements done by senior management including the Christmas tea party at the senior club.

Reply from Lausa Biragi at You & I Care Ltd

Thank you for the wonderful review. Our Promise Is To Always Care.


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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about You & I Care Ltd

What Type of Services does You & I Care Ltd offer?

You & I Care Ltd offers Home Care.

How many Carers does You & I Care Ltd employ?

You & I Care Ltd employs 11 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact You & I Care Ltd to verify any information. View our terms and conditions. You & I Care Ltd has an Enhanced Service – more info.