Atlas Supported Living

Woodland Court, Hawkins Road, Cambridge CB4 2RD
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9.7 7 Reviews
  • Atlas Supported Living, Cambridge
A CQC rated Good care provider (November 2017), Atlas Supported Living is a supported living facility situated in Cambridge, offering a 24-hour service for tenants of 18 years of age and over.

For more information about Atlas Supported Living, please contact the team.

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Care Provided by Atlas Supported Living

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Atlas Home Support Ltd
  • Person in charge
  • Lucy Holl (Operations Director )

Atlas Supported Living Reviews (7)

9.7

Atlas Supported Living has a Review Score of 9.7 (9.675) out of 10, based on 7 reviews in the last 2 years. Over all time Atlas Supported Living has 7 reviews.

Overall Experience

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Review from J W (Client) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the activities that are planned every year. I get on well with all the staff members. I get on well with the other service users. I have achieved independence since living at Woodlands Court.

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Review from Jane G (Mother of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive, excellent care provided for our son. Not only is our son supported but we are also supported as parents. Excellent care in all matters. Staff and management are always there for us, as parents, and also keep us informed about our son's care.

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Review from Christopher G (Father of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been living here for 10 plus years. She has been supported through some difficult periods by caring staff. They have organised some lovely trips for the residents which my daughter has enjoyed.

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Review from C B (Father of Client) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son, an autistic adult who can be rewarding, funny and enthusiastic as well as having some challenging behaviours, is very well settled at his accommodation; this is wholly due to the support he receives from the staff at Atlas Supported Living. They are patient and responsive to him and think carefully
about activities that he will enjoy and be able to manage. They regularly review strategies for supporting him and communicate well with me. He is not naturally sociable but they support him to use public transport (which he loves), and run some group activities and trips which keep him socialised. They enable him to live a happy life in a comfortable flat, with appropriate levels of intervention and independence.

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Review from J W (Mother of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter is very well supported by the staff at Atlas. They are always very welcoming and always have a smile on their face.
Recently they have started organising day trips out including theatre, music, exhibition, theme parks and zoo trips. The residents can sign up to the ones they wish to attend.
Our daughter signs up to a lot and really enjoys them.
There isn’t a large turnaround of staff and agency staff aren’t the norm which is great as consistency is important.
The staff also organise events such as a coronation tea and parties in the garden. They also go on walks together on Sundays and often have meals together. It is a shame there isn’t a common lounge/dining area they can meet as they have to eat in the hall or staff room.
The manager is excellent and really strives for the best for her staff and residents.

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Review from Jane F (Mother of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided by Atlas Supported Living. The staff are polite, professional and approachable. My daughter is settled, happy and confident in her flat and has a positive relationship with the staff who support her. The manager is always looking at ways to provide residents with
a varied and active social life - parties and outings are common and obviously enjoyed by all.

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Review from Rosanna K (Partner of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good and professional. They can provide excellent service and professional support with good communication.
The living environment is clean and comfortable in a woodland house.
The management is excellent.

Reply from Abigail Draper, Customer Relations Team at Atlas Supported Living

Thank you for your review about our service. We appreciate all feedback and will ensure we pass on your review to our team.


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Atlas Supported Living is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Atlas Supported Living is calculated as follows: ( (39 Excellents x 5) + (1 Goods x 4) ) ÷ 40 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Atlas Supported Living is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

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Kristina Ward

Job Title: Team Leader

Joined: 2015

Kristina is a Team Leader at Atlas Supported Living, joining Atlas family in 2015 as a Support Worker.

Since then her passion for her role and supporting the tenants to live to fulfil and independent lives has seen her progress to a Senior Support worker and then to her current role as a Team Leader.


Kristina's knowledge, experience and passion are a valuable part of our Supported Living service here at Atlas.


Frequently Asked Questions about Atlas Supported Living

What Type of Services does Atlas Supported Living offer?

Atlas Supported Living offers Home Care.

How many Carers does Atlas Supported Living employ?

Atlas Supported Living employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Atlas Supported Living to verify any information. View our terms and conditions. Atlas Supported Living has a Platinum Service – more info.