SD Care Agency (London)

598-608 Chiswick High Road, London W4 5RT
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9.0 27 Reviews
  • SD Care Agency (London), London
SD Care Agency (London) is built on the belief that true healing involves more than just physical care—it encompasses emotional and spiritual well-being as well. Guided by Franciscan values of compassion and integrity, the agency provides person-centred care designed to meet the unique needs of each individual, ensuring they receive the support necessary to maintain both their health and quality of life.

The agency offers a range of flexible care services, including occasional visits, long-day care, and overnight sitting. All care staff are carefully selected to ensure they align with the agency’s core values and undergo enhanced DBS checks for added trust and safety.

At SD Care Agency (London), the mission is clear: to enhance the lives of those facing illness, injury, or poor health by alleviating suffering through a holistic approach. This approach supports the mind, body, and spirit, allowing for comprehensive care that promotes overall well-being.

In partnership with their sister company, OMNIA Lifestyle, SD Care Agency (London) also offers a variety of HOME-BASED and IN-CLINIC THERAPIES, like Acupuncture, Red Light Therapy, Manual Therapy, Ayurveda, Compression Therapy, Yoga and many more. All designed to help people treat or manage: Acute & Chronic Pain, Auto-Immune Conditions, Mood & Behaviour Disorders, Lymphatic Drainage and Long Term Conditions.

For individuals who are HOMEBOUND, SD Care Agency delivers safe, effective treatments for Rehabilitation, Reablement, and Pain Relief directly to their homes. Additionally, the agency offers personal care services that range from assistance with daily activities to complex and palliative care, ensuring each individual receives personalised care based on their unique needs.

Together, SD Care Agency and OMNIA Lifestyle provide a comprehensive, individualised care package that guarantees the highest standards of SUPPORT, COMFORT, and WELL-BEING for every client.

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Care Provided by SD Care Agency (London)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Olive Paul (Registered Manager)

Funding & Fees Guide for SD Care Agency (London)

  • Prices

  • From £20 per hour

  • No charges for transport or PPE. Free Initial Assessment.

SD Care Agency (London) Reviews (27)

Total of 27, showing 1-20
9.0

SD Care Agency (London) has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years. Over all time SD Care Agency (London) has 27 reviews.

Overall Experience

  • 20
  • 6
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  • 1
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Date Published

27
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23

Review from D H (Client) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good initial approach, reflecting sensitivity to my particular needs.
Delivery of the service (essentially that of a home help) has been excellent.
I have been able to be flexible with regard to precise timings and this has worked extremely well.

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Review from Asker M (Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic urgent nursing care from SD Care Agency. Needed continuous wound dressing which the NHS could not provide. Somehow by luck, I found this amazing agency on the internet and they have performed beyond my expectations. The amazing and kind manager at SD sourced a fantastic surgical nurse. It
made a huge difference and has speeded my wound healing. I would thoroughly recommend this agency for all your care needs. The manager, I was in touch with, is most kind, very knowledgeable, totally reliable and highly efficient. One in a million. Thoroughly recommend this agency.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you for your valuable feedback. We are extremely pleased to hear that your wound is healing and that your experience with the staff has been positive. Thank you again for trusting us with your care needs and wish you a speedy recovery.


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Review from Sarah C (Wife of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer always arrives in good time and is kind and friendly and keeps him company while I am out. They go for long walks together and have a good laugh. She is also very good at ironing!

Reply from Amalia Niga, Domiciliary Care Administrator at SD Care Agency (London)

Thank you so much for choosing SD Care Agency and for taking the time to leave such a wonderful review. We are so glad to hear that you're happy with our services. It's a privilege to be able to care for you and your loved ones. Your trust in us means the world and we're always here to support you whenever you need us.


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Review from B D (Client) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was exemplary. I was treated with care and sympathetic attention by assistants who were unfailingly respectful and helpful. Excellent treatment throughout.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you for your valuable feedback. These kind words mean a lot to us and keep us motivated. We really appreciate your time and effort in giving us a review, and as always, we will do everything we can to continuously improve our service. Wishing you a speedy recovery!


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Review from Helen W (Wife of Client) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer is so kind, patient, and excellent at caring for my husband even on his down days. Always punctual. Always contacts the relevant external agencies if something else is wrong. For example, catheter issues.

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Review from Richard T (Son of Client) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They have consistently proven to be an outstanding provider of care and support for my father, and before that, also my mother. Their strength lies in the specialist skills and compassion throughout the team, whether ‘front line’ or ‘back office’. I unreservedly recommend SD Care Agency.

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Review from Hilary S (Daughter of Client) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the service SD Care provides for my mother. All her carers are kind, caring and very respectful of both my parent's wishes. We would be very happy to recommend you. Thank you for making our lives easier!

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for leaving us such a brief review. We appreciate you taking out time to do this for us. This really means a lot and keeps us on our toes. We promise to keep providing you with the best of our services.
Please never hesitate to let us know in case you have any concerns/issues.


Regards,
Team SD Care


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Review from Julia W (Wife of Client) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is an extremely frail and elderly gentleman, and since I have received the support of the SD Care Agency, I cannot thank you enough for sending the most kind, courteous and gentle carers. I can tell that they love him in the way that they treat him. Thank you so much for being there when
we needed you.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for taking out time to write such a nice review for us. We promise to keep providing you with the best of our services. Please don't hesitate to let us know in case of any issues/concerns. Regards, Team SD Care.


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Review from June F (Sister of Client) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have, as a sole able relative of my mother, then father, and now sister experienced many different care agencies. Against this backdrop, I can sincerely say that SD Care has provided by far the best care. My sister has the same carer twice/day, six days out of seven. This carer is competent, compassionate
and communicates well with me about all concerns and all matters that affect my sister. She goes well beyond her set duties and has helped me and my sister with my issues arising from her.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for your valuable feedback. These kind words mean a lot to us and keep us motivated. We promise to continue providing you with the best of our services and convey your feedback to your sister's carer. We are sure she would love to know this. Please never hesitate to get back to us in case of any issues. Regards, Team SD Care


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Review from Linda W (Daughter of Client) published on 26 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I was asked to leave this out of the blue, I personally didn’t have much to do with the carers when they came to visit my mum, but they are always very pleasant and try to be understanding, as I know my mum can be very difficult at times. My mum has a lot of mental health issues at the moment, and it
is making her very argumentative and aggressive with the carers. My mum does struggle with carers not turning up on time, or around the agreed time as it messes with her routine. She needs to know where she stands.
All I have to go on is what my mum says, and she is constantly complaining, saying the carers can't use the microwave properly as her dinners are always overcooked, etc. She is constantly in tears. Thank you for your help.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for taking the time to write us a review. We value all our clients and their families’ opinions. All our carers and staff are well qualified and trained to deescalate episodes of agitation. Please be aware that according to our policy, we allow a 30 min window around the scheduled time of the calls. Moreover, in our recent letter to all our clients, we have mentioned that due to annual leaves, isolation, there are temporary issues with our schedules and requested the clients to be slightly flexible until this period is over.
We are extremely sorry for the things your mother has been dealing with and so, we have already informed her GP and local authorities to reassess her mental condition. We were surprised to notice that you rated us just 2 stars out of 5 although your review was overall positive. We would like to understand the reason for this discrepancy.
Take Care, Team SD CARE.


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Review from Paul G (Friend of Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend and neighbour, who I have known for over 40 years, dementia has got progressively worse over the past few years, and without the care and service that SD Care is providing, she would have meant her going into a home, something I know she would not have wanted. I cannot thank and praise her
carer enough, who I have got to know over time, who comes twice daily, always on time, like clockwork, to attend to her many needs. Always willing to help beyond and above her duties, an angel in disguise, and a credit to SD Care.
Thank you.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you for sparing time to write such a brief review for our services. These kind and honest words keep us on the right track and motivate us to do better. Please never hesitate to let us know if you ever face any issues.
Keep safe and take care.


Regards,
Team SD Care.


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Review from Katie W (Daughter of Client) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are absolutely lovely. They look after my dad brilliantly and they go above and beyond any other care agency that has looked after Dad. Any problems with Dad they contact me straight away and are always there at the end of the phone if I have any questions or queries.
Absolutely deserve
five-star plus.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

We are totally blown away by your positive words and really appreciate the time you took to write such a detailed review! Can’t thank you enough for this. Your feedback means a lot to us and lets us know that we’re on the right track! We promise to provide you with the best of services always. However, please never hesitate to let us know in case you face any issues going forward.


Please stay safe!
Regards,
Team SD Care


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Review from Jeremy H (Son of Client) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As care was chosen by our local authority and was unknown to us, from the time they came to meet Mum when she came home from hospital she was treated with the utmost care and dignity. And I must say I was always kept informed of any problems she, and indeed my father (who was not being cared for) were
experiencing so I could act accordingly. I must also say a huge thank you to Mum's two principal carers who went above and beyond!
Thank you.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hello Jeremy,


Hope you are keeping safe and well!


We are extremely sorry for your loss, and we hope you’re able to find peace and comfort during this difficult time. We are so sorry you and your loved ones are going through this. At the same time, we are extremely grateful for you taking out time to write this review for us. Please take care of your family and yourself. We hope the good memories you have of your mother will comfort you in the days ahead.


Take care.
Regards,
Team SD Care


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Review from Catherine C (Wife of Client) published on 9 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased with our carers. There is always one of the two who is more knowledgeable and able to provide advice or share their experience. We also appreciate the cheerfulness many of them provide.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you so much for your valuable feedback. These kind words mean a lot to us and keep us motivated. We promise to continue providing you with the best of our services.
Please never hesitate to get back to us in case of any issues.
Regards,
Team SD Care.


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Review from S F (Client) published on 19 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers treat me with dignity and respect. Cheerful, kind and friendly, manage medications efficiently. Carers explain what they are doing and always ask permission.
The administrator has been very supportive of me and my wife during this traumatic time.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you very much for your heartfelt comments.
We cannot even imagine what you both must have gone through over the past months. We could never be supportive enough.
We look forward to meeting you both again soon on the occasion of our upcoming assessment review.
Please, do not hesitate to contact us should you have any concerns or queries before then.
Thank you once again.
With warmest regards,
The Team @SD Care


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Review from Neil H (Husband of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife finds the carers very good, and they do a very good job. They are reliable in the times they turn up.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping safe!
Thanks so much for your feedback! We’re really glad you like our services. Let us know in case you face any issues/concerns with respect to our services. Always a pleasure to serve you!
Regards,
Team SD Care


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Review from O O (Son of Client) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad's primary carer has been really great. She has made sure that my dad has been as comfortable as possible. All of his food and medication needs have been taken care of throughout. Also, she contacted all the necessary GP etc, as and when they have been needed. Also, she has phoned me regularly
to make sure I knew what's happening and if there are changes in my dad. She is lovely and I hope she is paid very well for her amazing care.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping safe!
We’d like to thank you for taking out the time to write this review. Every bit of feedback like this does so much to grow and keeps us on the right track!
We’re very grateful for customers like you, and it's always a pleasure to serve you! Please don't hesitate to contact us for any queries/concerns.
Regards,
Team SD Care


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Review from Linda B (Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two carers are awesome, always smart and today.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are doing well!
We’d just like to thank you for taking out the time to write this review for our services. We’re very grateful for customers like you, and it is always a pleasure to serve you! Please stay safe and let us know should you have any concerns/queries with respect to our services!
Regards,
Team SD Care


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Review from W S (Husband of Client) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very stressful to be in the position of a wife with Alzheimer's disease. Our usual carers are efficient at their tasks, as I would expect. But, in addition, they perform their duties with an obvious concern and kindness for my wife, and are always careful to inform me of any situation, and are
very easy to deal with and always remind me of any medical or housekeeping needs.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping well!
We can’t thank you enough for the kind words about our services. Your review means a lot as it lets us know we’re on the right track! Please don't hesitate to contact us for any queries/concerns. A pleasure to serve you!
Regards,
Team SD Care


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Review from Kate G (Sister of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

SD Care Agency has been supporting my sister since 2016. They are reliable, flexible but most of all, they are compassionate and have provided amazing support for what has been a very difficult four years.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping well!
Thank you so much for your kind words. Your feedback means a lot to us and helps us move in the right direction. Please let us know in case of any issues/concerns. A pleasure to serve you!
Regards,
Team SD Care


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Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for SD Care Agency (London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for SD Care Agency (London) is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SD Care Agency (London) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (8)

Olive

Olive Paul

Job Title: Registered Manager

Joined: 2012

Olive Paul is our Registered Manager who co-founded SD Care Agency (London). In all, she has accumulated more than 3 decades of experience in social care and nursing in 3 countries – Singapore, Australia, and the United Kingdom. She brings diversity and different cultural perspectives to the work she does. Olive communicates in several languages including Mandarin which she speaks fluently.


Georgiana

Georgiana Raduica

Job Title: General Manager

Joined: 2015

Georgiana is our General Manager and the cornerstone of the organisation, overseeing SD Guildford and SD London. A law graduate with eight years of banking experience, she joined SD Care Agency in 2015 and has been instrumental in its growth. Proficient in management, administration, and operations, she drives revenue, profitability, and quality improvements, including ISO9001 compliance. Known for her discipline and efficiency, Georgiana balances her professional rigour with a kind heart and a passion for opera, embodying dedication and care.


Aleah

Aleah Molejon

Job Title: Care Manager

Joined: 2021

Aleah Molejon is our Deputy Manager (Care Management). As a Nurse, she has extensive clinical knowledge and a passion for healthcare. Her empathy is her superpower. She lives by the saying – “before you judge a man, walk a mile in his shoes”. Her curiosity to understand others around her helps her build strong relationships with the people she meets. As a hardworking and passionate person, she always goes the extra mile. A true foodie and sushi lover, she spends her spare time exploring new cuisines and cultures.


Amalia

Amalia Niga

Job Title: Care Administrator

Joined: 2024

Amalia has 6 years of healthcare experience and a passion for bodybuilding and helping others. She blends her fitness expertise with her commitment to improving clients' lives, offering personalised care that enhances both physical and mental well-being. Her unique approach empowers clients to thrive, bringing joy and fulfilment in helping them reach their full potential.


Mirela

Mirela

Job Title: Senior Health Care Assistant

Joined: 2015

Mirela represents the best among our amazing team of care delivery staff. She is a firm believer in the philosophy; “The power of a touch, a smile, a kind word, a listening ear, an honest compliment or the smallest act of caring has the power to turn a life around”. Lovingly called “Bella” by her clients, our beautiful Mirela is truly an empathetic, cheerful, and professional colleague and friend to her many clients. She is a trained nurse and comes with years of clinical experience and multifarious skills in caring for clients with chronic health conditions.


Laura

Laura

Job Title: Senior Health Care Assistant

Joined: 2015

Laura is one of our oldest employees and a senior care worker. Her bubbly personality and caring nature attract everyone to her. She exemplifies the quote by American Poet and Critic, John Albert Holmes Jr, “There is no exercise better for the heart than reaching down and lifting people up”. Her kind heart and smile can light up any room and make her the perfect mentor to all our junior carers.


Muhammad

Muhammad Khan

Job Title: Health Care Assistant

Muhammad Khan is a dedicated and compassionate carer who brings energy and enthusiasm to everything he does. With a passion for fitness and staying active, he believes in maintaining a healthy body and mind to provide the best care. Fluent in English, Urdu, Punjabi, and Hindi, Muhammad connects effortlessly with people from diverse backgrounds, fostering strong relationships. He approaches every challenge with empathy and a commitment to understanding others. In his spare time, Muhammad enjoys exercising and exploring ways to inspire wellness in those around him.


Julius

Julius Tan

Job Title: Health Care Assistant

Julius Tan is a warm and approachable carer who is a family man at heart. Julius finds joy in spending time with loved ones and exploring his love for driving. His compassionate nature and practical mindset enable him to connect with clients and address their needs thoughtfully. Always ready to go the extra mile, Julius values building meaningful relationships with those he supports. Outside of work, he enjoys discovering new places on long drives and cherishing moments with his family.


Frequently Asked Questions about SD Care Agency (London)

What Type of Services does SD Care Agency (London) offer?

SD Care Agency (London) offers Home Care.

How many Carers does SD Care Agency (London) employ?

SD Care Agency (London) employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SD Care Agency (London) to verify any information. View our terms and conditions. SD Care Agency (London) has a Platinum Service – more info.