SD Care Agency (London)

598-608 Chiswick High Road, London W4 5RT
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9.0 27 Reviews
  • SD Care Agency (London), London
SD Care Agency (London) is built on the belief that true healing involves more than just physical care—it encompasses emotional and spiritual well-being as well. Guided by Franciscan values of compassion and integrity, the agency provides person-centred care designed to meet the unique needs of each individual, ensuring they receive the support necessary to maintain both their health and quality of life.

The agency offers a range of flexible care services, including occasional visits, long-day care, and overnight sitting. All care staff are carefully selected to ensure they align with the agency’s core values and undergo enhanced DBS checks for added trust and safety.

At SD Care Agency (London), the mission is clear: to enhance the lives of those facing illness, injury, or poor health by alleviating suffering through a holistic approach. This approach supports the mind, body, and spirit, allowing for comprehensive care that promotes overall well-being.

In partnership with their sister company, OMNIA Lifestyle, SD Care Agency (London) also offers a variety of HOME-BASED and IN-CLINIC THERAPIES, like Acupuncture, Red Light Therapy, Manual Therapy, Ayurveda, Compression Therapy, Yoga and many more. All designed to help people treat or manage: Acute & Chronic Pain, Auto-Immune Conditions, Mood & Behaviour Disorders, Lymphatic Drainage and Long Term Conditions.

For individuals who are HOMEBOUND, SD Care Agency delivers safe, effective treatments for Rehabilitation, Reablement, and Pain Relief directly to their homes. Additionally, the agency offers personal care services that range from assistance with daily activities to complex and palliative care, ensuring each individual receives personalised care based on their unique needs.

Together, SD Care Agency and OMNIA Lifestyle provide a comprehensive, individualised care package that guarantees the highest standards of SUPPORT, COMFORT, and WELL-BEING for every client.

Care Provided by SD Care Agency (London)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Olive Paul (Registered Manager)

Funding & Fees Guide for SD Care Agency (London)

  • Prices
  • From £20 per hour


  • No charges for transport or PPE. Free Initial Assessment.


SD Care Agency (London) Reviews (27)

Total of 27, showing 21-27
9.0

SD Care Agency (London) has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years. Over all time SD Care Agency (London) has 27 reviews.

Overall Experience

  • 20
  • 6
  • 0
  • 1
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Date Published

27
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4
4
23
Overall Experience  Overall Experience 5.0 out of 5

SD Care Agency provided 24-hour palliative care for my aunt, and for the three months they were caring for her, the carers were highly professional and provided my aunt with the care and support needed. Although they were engaged to care for my aunt, they also watched over my uncle of 94-years, who
was obviously going through a difficult time. One particular carer became particularly attached to my aunt and uncle and showed a degree of compassion and sensitivity beyond what you would normally expect.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping well!
We were totally blown away by your kind words and really appreciate the time you took to write such a detailed review! Your feedback means a lot to us and keeps us on the right track! Please don't hesitate to let us know should you have any queries/concerns about our services. A pleasure to serve you!
Stay safe!
Regards,
Team SD Care


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Overall Experience  Overall Experience 5.0 out of 5

I cannot express how very grateful I am to SD Care, who have been looking after my father since August 2019. SD Care’s continuous reliable attention and care enable him to continue to live in his own home, even at the grand old age of 98 (99 in May!). It was always his wish to remain at home, even by
himself after my mother passed away. I feel so happy and proud that we are able to grant his wish, and it’s all thanks to the field supervisor and my father’s main carer and team.


My father's main carer visits 4 times a day at regular, consistent times and always contacts me with any concerns straight away to get any issues resolved as quickly as possible. She goes out of her way to help and genuinely cares about him. She is very hardworking and committed. The district nurse also mentioned how happy my father was to see her and how responsive he was towards her.


For me personally, SD Care has been a huge comfort and support; they really do feel like family! I would highly recommend it.


Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping safe!
The team here at SD is delighted to have customers like you and can't thank you enough for such a beautiful review. It has always been a pleasure serving you.
Please never hesitate to let us know in case of any queries/concerns. Stay put, stay safe!
Regards,
Team SD Care


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Overall Experience  Overall Experience 5.0 out of 5

For the past year, my mother has been receiving help twice a day from SD Care. She is very happy with the service. Her carer is capable, friendly, responsive and punctual, and they have built an excellent relationship.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping safe!
Thank you so much for taking out time to write this feedback. It means a lot to us and keeps us moving in the right direction. We are grateful to have clients like you, and it is always a pleasure to serve you. Please never hesitate to reach out to us in case you have any queries/concerns with respect to our services. Please stay safe!
Regards,
Team SD Care


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Overall Experience  Overall Experience 5.0 out of 5

Great carers, lots of time with my husband.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Thank you for taking out time to write this review for our services. We are extremely grateful to have clients like you, and it is a pleasure to serve you. Please let us know in case you face any issues with our services. Take care!


Reards,
Team SD Care


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Overall Experience  Overall Experience 5.0 out of 5

I and my auntie have found the care agency to be absolutely perfect. Do their job extremely professionally and caring, and at times, have kept me well informed of all things to do with my auntie.
I cannot thank and recommend them enough!

Reply from Rebecca Boggi, Administrator at SD Care Agency (London)

Thank you so much for these heartfelt comments.
We are pleased to hear our staff have been doing their best in looking after your auntie.
Equally thank you for your support which has been facilitating our work. We cherish our clients' families greatly and realize the importance of being united and collaborating towards a common goal: that of bringing comfort and serenity into the lives of vulnerable adults in need of help.
We look forward to receiving your feedback again soon in the future, but please do not hesitate to contact us should you ever have any queries or concerns.
With warmest regards,
The team at San Damiano Care.


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Overall Experience  Overall Experience 5.0 out of 5

San Damiano care started with my grandparents in Oct 2020. They are an exceptional agency whose management and staff go above and beyond with their clients.
All of the staff have been caring, approachable and professional at all times.
My nan, unfortunately, passed away in November 2020 and was
cared for in the last week of her life by the most amazing carers. They treated her with dignity and respect at all times.
My grandad continues to have carers from San Damiano and is so grateful for all of the support each and every staff member give him.

Reply from Rebecca Boggi, Administrator at SD Care Agency (London)

Thank you so much for your wonderful words.
We are pleased to hear you are satisfied with your carers' work. It has been an absolute pleasure to support your grandparents and an honour to be made part of your family whilst accompanying your grandmother through the last weeks of her journey. Also, thank you for your precious cooperation which we have been receiving all along. Your contribution has proved essential on more than one occasion to help us provide your beloved ones with the assistance they most needed.
Hoping to receive your feedback again soon in the future.
With warmest regards,
The team at San Damiano care.


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Overall Experience  Overall Experience 5.0 out of 5

SD carers cared for my mother in the short time after her coming home from the hospital and her death. They were brilliant and supportive in what turned out to be a hopeless situation. I can't praise them highly enough, and the quality of their work and their humanity. Thank you all from the bottom
of my heart.

Reply from Olive Paul, Registered Manager at SD Care Agency (London)

Hope you are keeping safe!
Thank you for providing a review of our services. We are extremely sorry for your loss, and we hope you are doing fine now. Please take care.
Regards,
Team SD Care


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Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for SD Care Agency (London) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for SD Care Agency (London) is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SD Care Agency (London) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2025

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (8)

Olive

Olive Paul

Job Title: Registered Manager

Joined: 2012

Olive Paul is our Registered Manager who co-founded SD Care Agency (London). In all, she has accumulated more than 3 decades of experience in social care and nursing in 3 countries – Singapore, Australia, and the United Kingdom. She brings diversity and different cultural perspectives to the work she does. Olive communicates in several languages including Mandarin which she speaks fluently.


Georgiana

Georgiana Raduica

Job Title: General Manager

Joined: 2015

Georgiana is our General Manager and the cornerstone of the organisation, overseeing SD Guildford and SD London. A law graduate with eight years of banking experience, she joined SD Care Agency in 2015 and has been instrumental in its growth. Proficient in management, administration, and operations, she drives revenue, profitability, and quality improvements, including ISO9001 compliance. Known for her discipline and efficiency, Georgiana balances her professional rigour with a kind heart and a passion for opera, embodying dedication and care.


Aleah

Aleah Molejon

Job Title: Care Manager

Joined: 2021

Aleah Molejon is our Deputy Manager (Care Management). As a Nurse, she has extensive clinical knowledge and a passion for healthcare. Her empathy is her superpower. She lives by the saying – “before you judge a man, walk a mile in his shoes”. Her curiosity to understand others around her helps her build strong relationships with the people she meets. As a hardworking and passionate person, she always goes the extra mile. A true foodie and sushi lover, she spends her spare time exploring new cuisines and cultures.


Amalia

Amalia Niga

Job Title: Care Administrator

Joined: 2024

Amalia has 6 years of healthcare experience and a passion for bodybuilding and helping others. She blends her fitness expertise with her commitment to improving clients' lives, offering personalised care that enhances both physical and mental well-being. Her unique approach empowers clients to thrive, bringing joy and fulfilment in helping them reach their full potential.


Mirela

Mirela

Job Title: Senior Health Care Assistant

Joined: 2015

Mirela represents the best among our amazing team of care delivery staff. She is a firm believer in the philosophy; “The power of a touch, a smile, a kind word, a listening ear, an honest compliment or the smallest act of caring has the power to turn a life around”. Lovingly called “Bella” by her clients, our beautiful Mirela is truly an empathetic, cheerful, and professional colleague and friend to her many clients. She is a trained nurse and comes with years of clinical experience and multifarious skills in caring for clients with chronic health conditions.


Laura

Laura

Job Title: Senior Health Care Assistant

Joined: 2015

Laura is one of our oldest employees and a senior care worker. Her bubbly personality and caring nature attract everyone to her. She exemplifies the quote by American Poet and Critic, John Albert Holmes Jr, “There is no exercise better for the heart than reaching down and lifting people up”. Her kind heart and smile can light up any room and make her the perfect mentor to all our junior carers.


Muhammad

Muhammad Khan

Job Title: Health Care Assistant

Muhammad Khan is a dedicated and compassionate carer who brings energy and enthusiasm to everything he does. With a passion for fitness and staying active, he believes in maintaining a healthy body and mind to provide the best care. Fluent in English, Urdu, Punjabi, and Hindi, Muhammad connects effortlessly with people from diverse backgrounds, fostering strong relationships. He approaches every challenge with empathy and a commitment to understanding others. In his spare time, Muhammad enjoys exercising and exploring ways to inspire wellness in those around him.


Julius

Julius Tan

Job Title: Health Care Assistant

Julius Tan is a warm and approachable carer who is a family man at heart. Julius finds joy in spending time with loved ones and exploring his love for driving. His compassionate nature and practical mindset enable him to connect with clients and address their needs thoughtfully. Always ready to go the extra mile, Julius values building meaningful relationships with those he supports. Outside of work, he enjoys discovering new places on long drives and cherishing moments with his family.