Peartree Life Care

University of Northampton, Innovation Centre, Green Street, Northampton NN1 1SY
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9.7 26 Reviews
  • Peartree Life Care, Northampton
Based in Northampton, Peartree1 provides home care and support services for adults. Their aim is to deliver services that make a difference to people's lives, enabling them to live independently in their own homes and make informed choices with the support of well trained and experienced care professionals.

All care is person centred and based on the individual needs and preferences of each person requiring care. This ensures that every person gets the support they need through a care plan that is carefully designed to suit them.

The team offer a wide range of services including live-in, elderly, palliative, post-discharge, respite and dementia care.

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Care Provided by Peartree Life Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Peartree1 Ltd
  • Person in charge
  • Cathy Tinde (Manager)
  • Admission Criteria
    • None

Funding & Fees Guide for Peartree Life Care

  • Prices

  • Contact us as fees vary from £10.00

  • Flexible charges tailored to suit individual package of care

Peartree Life Care Reviews (26)

Total of 26, showing 21-26
9.7

Peartree Life Care has a Review Score of 9.7 (9.667) out of 10, based on 22 reviews in the last 2 years. Over all time Peartree Life Care has 26 reviews.

Overall Experience

  • 21
  • 4
  • 0
  • 0
  • 1

Date Published

26
1
6
22
4

Review from Anne G (Wife of Client) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peartree 1 Ltd is a wonderful caring business providing a much-needed service, always available and flexible when needed.


The carers were so gentle and cheerful. Very aware of the patient's needs. My special thanks.


I highly recommend Peartree as a very caring personal care company.


Reply from Peartree1 Nursing and Homecare, Registered Manager at Peartree Life Care

Thank you for the review, it was a joy working with you. We cherish every moment we were together. Thank you for valuing our team.


Staff

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Management

Treated with Dignity

Value for Money

Review from R T (Son of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Peartree1 did not adequately assess the needs of my parents nor share a care plan with us. We were left not knowing when they would turn up or what care and support we could expect.
Despite promising to telephone us prior to visiting the carer turned up late at night without prior warning. The office
team then failed to call back as promised.
On each of the next two days, the carer did not arrive on time. They stayed for less than 20 minutes providing only the most basic level of care. The care assistant themselves was friendly and polite but it was clear she had neither an adequate understanding of my mother's needs (advanced, terminal cancer) and that of my elderly father nor had the adequate experience or training.
Sadly we have nothing good to say about this company. If we had any other choice we would not have used them and based on our experience to date could not recommend them either for people in our situation.

Reply from PEARTREE1 Nursing and Homecare, Registered Manager at Peartree Life Care

Dear Richard


Thank you so much for the feedback shared. Following our telephone conversation with you and you have already apologised for overacting.
It’s a shame you had already put the feedback. But we understand that it is an emotional time and are unsure how to deal with the situation as a family. Please do speak to the next of kin they have all the details. We are only regulated to provide personal care on this package and not nursing or medical care.
We specialise in palliative care and thank you for working with us and allowing us to be carers. Due to the nature of the issues, we are unable to comment on this platform as they violate the Homecare policies. We are glad you managed to access the care plan and understand the online system. Thank you for reaching a resolution with our team of managers.
As we are already in discussion with you about the issues raised, we will continue our correspondence over the telephone and e-mail.
We hope you and your family stay safe.


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Review from Frances D (Wife of Client) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was on palliative care in this month. Gentle, cheerful care was given to him. Carers on time treated him with dignity and kept me going through a very distressing time. I could not have coped without them and their help getting me through. Nothing too much trouble for them.

Reply from PEARTREE1 Nursing and Homecare, Review Team at Peartree Life Care

You are greatly missed, and it was wonderful working with you.


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Review from Elaine Y (Wife of Client) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank you enough for your support, am a lone carer (no family support). It's been hard to let go but your staff are totally understanding of my position, they are compassionate, caring and doing a fantastic job. They've given me the confidence to trust carers (in eighteen years had lots of times
when I was reluctant to have carers in). Your team really are great. Will definitely promote your services when all this is over. Thank you so much, once again.

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Review from C A (Daughter of Client) published on 26 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are lovely and get on well with Mum. They are punctual, polite and go over and beyond their call of duty, e.g. cooking food from scratch and not just using the microwave. They all have a good rapport with Mum and she looks forward to their visits. They are prepared to do extra jobs if required,
e.g. washing clothes and hanging on the airer or picking up medication from the pharmacy. I would recommend Peartree 1 to anyone looking for care.

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Review from J G (Husband of Client) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been cared for by Peartree 1 for over 3 years. We have been very pleased with the service, especially when regular carers are allocated. Some are more like friends and help to brighten my wife's day. They are also very diligent and report any potential issues with sores etc immediately to
me.

Reply from PEARTREE1 Nursing, Homecare, Supported Living, Registered Manager at Peartree Life Care

Thank you for choosing Peartree1 and we are happy to be of service to you. We love working with you. We are delighted that you continue to be happy with the service we are providing.


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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Peartree Life Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Peartree Life Care is calculated as follows: ( (98 Excellents x 5) + (18 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (4 Very Poors x 1) ) ÷ 123 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Peartree Life Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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