Yorkshire & Humber Healthcare Alliance (East)

Leeds Media Centre, 21 Saville Mount, Leeds LS7 3HZ
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9.7 57 Reviews
  • Yorkshire & Humber Healthcare Alliance (East), Leeds
Yorkshire and Humber Healthcare Alliance provide quality home care or domiciliary care services to people from the comfort of their own homes.

Caring and skilled staff give individuals the care and support they need to live independently in their own home.

Caring staff offer those requiring help at home, dignity and respect while working hard to meet their clients' individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and rehabilitation.

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Care Provided by Yorkshire & Humber Healthcare Alliance (East)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Collin Masvaure (Manager)

Funding & Fees Guide for Yorkshire & Humber Healthcare Alliance (East)

  • Prices

  • Depending on where you live Homecare fees range from £18.00 to £30.00 per hour

  • Homecare fees vary depending on the type of care one requires, frequency and location.
    Care fes will range from £18.00-£30.00 per Hour.
    Give us a call for a detailed needs assessment.

Yorkshire & Humber Healthcare Alliance (East) Reviews (57)

Total of 57, showing 1-20
9.7

Yorkshire & Humber Healthcare Alliance (East) has a Review Score of 9.7 (9.731) out of 10, based on 16 reviews in the last 2 years. Over all time Yorkshire & Humber Healthcare Alliance (East) has 57 reviews.

Overall Experience

  • 39
  • 14
  • 4
  • 0
  • 0

Date Published

57
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10
16
41

Review from K M (Husband of Client) published on 29 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers are very good, always on time, very friendly and helpful. They really are marvellous, couldn't do without them as I couldn't manage by myself.

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Review from Susan L (Wife of Client) published on 29 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day 1. We have been completely at ease and more than happy with the care provided for my husband. Always a smile, on time. Very careful and professional. We could not have chosen a better company for the needs we have.

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Review from D T (Husband of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and friendly looks after the patient very well and also very patient with her as she has dementia gets on well with her and keeps her in good spirits.makes sure everything is done before she leaves

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Review from Eleanor M (Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are very cheerful, helpful and kind. I also like that they're from the same team. I like that they announce that they have arrived by either saying my name or saying knock knock before entering my room giving me my privacy. I feel like in the very short time they have been caring for me
we've bonded as I hate feeling a burden on people nothing I ask them to do for me is too much. I also like that they ask me if I'm okay and if I've slept well even before they start my morning routine. They also let me know which one of them will be coming in later in the day. The care that is being provided is great infact it's exceptional. Thank you so much your all amazing.

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Review from L S (Son of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff I had communications and interactions with, were at all times helpful. I found them to be patient, understanding and positive. YHHA in their everyday work, showed to be professional organisation. My father still speaks glowingly of the carers 6 months after his care finished. He now resides
in a care home.

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Review from Z M (Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are dedicated to their work. They are very respectful and nothing is too much for them. They are cheerful and positive and their support goes a long way in making my day manageable.
They understand my needs and are able to do things the way I need them to be done.
They are punctual and
always let me know if they are running late.
I am very happy they are a part of my life.

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Review from Russell B (Son of Client) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum doesn't like change and appreciates that on the whole, she sees the same carers every day.
We find the carers to be reliable, honest and caring, in the limited time they have available they follow the agreed instructions in particular with regards to the tablets and creams mum requires.
Pleased
that management makes themselves available if required.
Communication is good, it's clear that any requests I have made on my mum's behalf have been briefed to the carers.

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Review from Kyle S (Grandson of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care provided for my Nan after coming out of hospital after her 4th stroke. Two carers, 4 times a day and the loveliest people. There were around 10-12 carers who provided care, with 6 of those being the main carers, providing care around 80% of the time. Always made my Nan feel comfortable
and they got along with her like friends, getting to know her over ten months. The quality of care was exceptional and they couldn't do enough. Regular meetings with management to assess the care, although we never had any complaints or recommendations. True professionals.

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Review from M B (Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Service is good. The 18:00 people can be late, the carers do ring up but your office does not. Carers have been two-and-a-half hours late which made me upset. I am disabled, I walk with two sticks.

Reply from Collin Masvaure, Manager at Yorkshire & Humber Healthcare Alliance (East)

We are sorry that you were upset our carer was late for your 18:00 call. What we did: We arranged for you to meet the Manager. After your meeting you understood the carer was late due to a medical emergency with one of our Service Users and that communication has since improved. We have also met with office staff and carers to ensure you are always informed if carers are delayed. We are pleased you find the service being provided to your satisfaction. As always we strive to ensure we deliver a service that meets your needs and aspirations.


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Review from Malcolm B (Client) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is good.

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Review from S S (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Amendments to the care package as agreed in the review meeting 5 weeks ago, have still not been fully actioned. Have left 2 messages for the care manager to contact me, with no callback.
I left a message for the manager and her deputy via the online system which again has not been replied to, despite
being sent weeks ago.
Sometimes the daily care notes re: carer duties for my dad, are very hard to make sense of or understand - not clear if dad has actually eaten anything or just assumed he has. Confusing.

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Review from Tracey T (Daughter of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mums carers are very understanding and caring and nearly always arrive at the agreed time.
Willing to help with chores and listen to Mum talk.
They leave the kitchen clean and tidy and always ask Mum if she needs anything else done before they leave.

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Review from Deborah S (Niece of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, the care provided is good, but there is room for improvement. The issues we had have been addressed, and we have noticed significant improvement.
The carers we have met are lovely, and we are particularly impressed with one member of staff, who goes above and beyond. She’s an angel without
wings. The management team are amazing. If you have any concerns, they have them addressed ASAP.
Overall, I would highly recommend this company.

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Review from Janette H (Daughter of Client) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the company enough. All the staff are compassionate, treat clients with respect, are professional and are a pleasure to deal with.
If all staff are as attentive as the ones that were assigned to my mum, then the company is choosing the best.
Keep up the good work. Would highly recommend.

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Review from J P (Daughter of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked in care in the past and still having interaction with care companies, I was worried about the type of care she received but I had no need for concern. So far the carers are amazing, three carers in particular Mum loves (even if she doesn't always behave that way). So thank you Yorkshire
& Humber Healthcare, you certainly tick all the boxes.

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Review from J B (Client) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are very good.

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Review from B S (Son of Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care three staff members of Yorkshire & Humber Healthcare have provided to my mother since commencing working with her in February. The staff have all demonstrated excellent attitudes which has helped gain trust and made Mum feel safe and confident. The staff accomplish
a lot of practical work in the allotted time and are able to meet Mum's needs such as feeding, medication and hygiene.

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Review from J R (Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been kind and good. Two have been outstanding. They have helped me in every way that I need and for the majority of the time anticipated my requirements rather than me telling them.

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Review from J S (Client) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who come here have given excellent support and help to me but they never have time to chat. They don't seem to have any time. The only thing I am disappointed with is the carers have difficulty using the microwave oven, most of the time the meals are dried up or uncooked and the meals are
a lot of money. These meals are not cheap.

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Review from Gwen R (Wife of Client) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care we get for my husband is quite good. We recommend the care as good managerial, general staff, carers etc. Administrators are really good - polite, conforming and professional. Even when there have been things to discuss we have always come up with good conclusions. We've never been
ignored.

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Current Review Score: 9.7 (9.731)

Overview of Review Score

The Review Score of 9.7 (9.731) out of 10 for Yorkshire & Humber Healthcare Alliance (East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.731 for Yorkshire & Humber Healthcare Alliance (East) is calculated as follows: ( (72 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 93 Ratings = 4.731

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Yorkshire & Humber Healthcare Alliance (East) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Yorkshire & Humber Healthcare Alliance (East)

What Type of Services does Yorkshire & Humber Healthcare Alliance (East) offer?

Yorkshire & Humber Healthcare Alliance (East) offers Home Care.

How many Carers does Yorkshire & Humber Healthcare Alliance (East) employ?

Yorkshire & Humber Healthcare Alliance (East) employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Yorkshire & Humber Healthcare Alliance (East) to verify any information. View our terms and conditions. Yorkshire & Humber Healthcare Alliance (East) has a Platinum Service – more info.