Yorkshire & Humber Healthcare Alliance (East)

Leeds Media Centre, 21 Saville Mount, Leeds LS7 3HZ
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9.7 56 Reviews
  • Yorkshire & Humber Healthcare Alliance (East), Leeds
Yorkshire and Humber Healthcare Alliance provide quality home care or domiciliary care services to people from the comfort of their own homes.

Caring and skilled staff give individuals the care and support they need to live independently in their own home.

Caring staff offer those requiring help at home, dignity and respect while working hard to meet their clients' individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and rehabilitation.

Show Yorkshire & Humber Healthcare Alliance (East) on the Map

Care Provided by Yorkshire & Humber Healthcare Alliance (East)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Collin Masvaure (Manager)

Funding & Fees Guide for Yorkshire & Humber Healthcare Alliance (East)

  • Prices

  • Depending on where you live Homecare fees range from £18.00 to £30.00 per hour

  • Homecare fees vary depending on the type of care one requires, frequency and location.
    Care fes will range from £18.00-£30.00 per Hour.
    Give us a call for a detailed needs assessment.

Yorkshire & Humber Healthcare Alliance (East) Reviews (56)

Total of 56, showing 21-40
9.7

Yorkshire & Humber Healthcare Alliance (East) has a Review Score of 9.7 (9.724) out of 10, based on 15 reviews in the last 2 years. Over all time Yorkshire & Humber Healthcare Alliance (East) has 56 reviews.

Overall Experience

  • 38
  • 14
  • 4
  • 0
  • 0

Date Published

56
4
9
15
41

Review from Ellen A (Daughter of Client) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and I are very pleased with all the care and attention from all the carers. We are very pleased with the service. Thank you very much.

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Review from Tracy N (Daughter of Client) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with you. You have made life so much better for my mum, treating her with respect and dignity. You are all amazing and go above and beyond your normal duties. Very caring and genuine.

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Review from Paul K (Son of Client) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The members of the senior management team are considerate and conscientious and lead by example to create a caring ethos. My 94-year-old father has mixed dementia and has been unsettled by young care workers with limited experience. The members have responded positively to concerns and have adapted
accordingly. The more experienced care workers instil confidence are kind and respectful, and they spend time putting Dad at ease. The administrative support staff are also very helpful.

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Review from F S (Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

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Review from Tracey O (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great comms, looks after mum well, although mum can be very tedious at times. Mum's bungalow is amazingly clean. They try really hard to get her to eat and wash (to no avail), but they still persevere in a nice, positive way.

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Review from Lynda L (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy with his carers, as am I. Dad has many illnesses, including dementia, diabetes, heart failure and kidney failure. The help and support given by his carer team has been amazing.
We have no complaints, and my dad considers the ones who have been with him since the beginning of
Covid as friends.
His carers are really lovely people who really do care, and I can not praise them enough. They always manage to get to him, even in harsh weather times and go over and above to make him feel comfortable and safe.
There is good communication between myself and the carers, and I have full confidence in them all. I honestly do not know how we would have gotten through the last two years without the support and dedication of these lovely people.
I would recommend Yorkshire and Humber to anyone needing support for their loved ones. I am also impressed by the support team, who regularly contact me to ask if we are happy with the care being provided.

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Review from Peter W (Son of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care provision provided by York’s and Humber Healthcare Alliance very satisfactory. The staff are very polite, on time and helpful. The service allows us to plan for the unexpected when additional cover may be required or requests are made at short notice. My fathers flat is left tidy
and clean, which we find excellent, and he appreciates the time the staff take to have a conversation.

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Review from E M (Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this service provider for over a year now.
They are very accommodating, personal and professional.
I enjoy using the service and would recommend it to others.
They address all my support needs all the time.

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Review from G R (Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to receive excellent care from the ladies at Yorkshire and Humber. I get on very well with the girls, and many are good friends.
They are very helpful and do what I ask.
I feel the girls are overworked, and the lack of transport does not help.
Thank you.

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Review from Linda G (Daughter of Client) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The agency has given excellent care over the past 18-months during very difficult circumstances as a result of the pandemic. Carers have been kind, patient, tolerant and committed to a high standard of physical care. Despite the challenges, my mother being of very advanced age but strong opinions, they
have been flexible, respectful and inclusive. I have felt very much 'part of the team' in meeting my mother's care needs and have also valued the encouragement and emotional support of the carers.

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Review from Jack J (Client) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The quality of the service provided varies depending on the experience of the carer.

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Review from Robert H (Client) assisted by family/friend published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers were very polite and did their job well. It is good to have them.

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Review from M L (Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Yorkshire and Humber Healthcare Alliance a very excellent company. They always try to be on time and are always polite and respectful. They always put me first and I am always given a choice. The staff are respectful at all times. Other companies I have used are not on time and not respectful.
Yorkshire and Humber Healthcare Alliance staff really care.

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Review from S C (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff which come every day are always so pleasant and cheerful, and we always have a good laugh and joke with them, as they get on well with the job in hand. Nothing is too much trouble for them. They also arrange to come early when I have hospital appointments. I would like to thank
them all on behalf of my husband and myself, as we couldn't have managed without them.

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Review from D L (Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied

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Review from H V (Wife of Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Main carers are excellent and are now being used regularly which is better all around. Mainly on time unless there have been problems with a previous client. They are always polite, caring and friendly.

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Review from R V (Client) assisted by family/friend published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleasant and professional but kind. They don't get paid enough as it is mostly physical work. Helpful with suggestions as to how to do things. Hats off to them, they have been here all through the pandemic.

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Review from Sally W (Daughter of Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very good with my Dad. They have a lot to put up with as he can be quite rude. They are always willing to help with all the jobs.

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Review from S M (Daughter of Client) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and efficient. They are very patient with Mum, even when she seems uncooperative. They carry out the tasks with respect and good humour. They are smart and comply with the regulations - not easy in these COVID times. Regularly, I receive a call from the office to make sure everything
is satisfactory - which it is. Any suggestions are dealt with sympathetically.

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Review from K C (Client) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is extremely pleasant and kind. Timing can be a bit erratic, probably due to lack of transport.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Yorkshire & Humber Healthcare Alliance (East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Yorkshire & Humber Healthcare Alliance (East) is calculated as follows: ( (67 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 87 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Yorkshire & Humber Healthcare Alliance (East) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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