Yorkshire & Humber Healthcare Alliance (East)

Leeds Media Centre, 21 Saville Mount, Leeds LS7 3HZ
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9.7 56 Reviews
  • Yorkshire & Humber Healthcare Alliance (East), Leeds
Yorkshire and Humber Healthcare Alliance provide quality home care or domiciliary care services to people from the comfort of their own homes.

Caring and skilled staff give individuals the care and support they need to live independently in their own home.

Caring staff offer those requiring help at home, dignity and respect while working hard to meet their clients' individual needs.

Home care services include personal care, help getting dressed and in and out of bed, assistance to get to appointments and rehabilitation.

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Care Provided by Yorkshire & Humber Healthcare Alliance (East)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Collin Masvaure (Manager)

Funding & Fees Guide for Yorkshire & Humber Healthcare Alliance (East)

  • Prices

  • Depending on where you live Homecare fees range from £18.00 to £30.00 per hour

  • Homecare fees vary depending on the type of care one requires, frequency and location.
    Care fes will range from £18.00-£30.00 per Hour.
    Give us a call for a detailed needs assessment.

Yorkshire & Humber Healthcare Alliance (East) Reviews (56)

Total of 56, showing 41-56
9.7

Yorkshire & Humber Healthcare Alliance (East) has a Review Score of 9.7 (9.724) out of 10, based on 15 reviews in the last 2 years. Over all time Yorkshire & Humber Healthcare Alliance (East) has 56 reviews.

Overall Experience

  • 38
  • 14
  • 4
  • 0
  • 0

Date Published

56
4
9
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41

Review from E B (Daughter of Client) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who come into our home to look after my mum always treat our home with respect and treat my mum with care and dignity. I have always felt very supportive with the care for my mum.

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Review from Pamela S (Client) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is very nice. I get on with all of them. I do not know what I would do without them.

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Review from L H (Daughter of Client) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just such a wonderful and reliable service. All carers are so professional and friendly. It gives my brothers and I great peace of mind that our mother is being well cared for. If carers have any concerns they will be passed to a co-ordinator who will contact us. My mother thinks the carers are wonderful.

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Review from A M (Client) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very personable, easy to get on with staff and very helpful.

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Review from D L (Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer - daily one hour to get me up/washed/dressed and fed. Weekly, shopping. As required - laundry/general cleaning. All done with cheerful efficiency.

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Review from K S (Son of Client) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfactory care, sometimes very late arriving on occasion. No contact made to explain the reasons for late arrival.

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Review from L P (Daughter of Client) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, mum is looked after very well. Some staff are very patient with her and have a chat with her (even though what mum says doesn't make sense). I have noticed some staff not interacting with mum. Mum is much more compliant if chatted to, cajoled and coaxed. HUmour is important too. The carers
leave mum clean and tody and well dressed.

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Review from Roy H (Client) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are kind and considerate and always talk to me about my needs giving me choices. They have never let me down and go over and above the call of duty. They have become my friends and allow my partner to have some time off each week. I feel quite safe in their hands and my partner has
no worries when she goes out for the day.

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Review from Steven L (Client) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been using Yorkshire and Humber Healthcare Alliance since July 2018.
Service was initially patchy but over the last few months with more regular staff it has improved and I would assess it as overall satisfactory.

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Review from P D (Son of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have employed Yorkshire and Humber Healthcare for just over two months. We found the staff very friendly and dealt with my father's needs, care and support satisfactory in all areas. The only issue I had was not receiving an invoice and costings for some time.

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Review from R B (Daughter of Client) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, some problems using the service but these have been dealt with quickly and professionally. Now provides an excellent service, reliable and flexible. I really appreciate the help and care provided. Thank you.

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Review from S N (Daughter of Client) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father gets on well with his carers. He is treated with dignity and is happy with his care.

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Review from R H (Wife of Client) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yorkshire and Humber Healthcare Alliance have been giving my partner care for over a year now whilst I have a “day off” per week.
I am happy with the standard of care and friendliness of the team. I am fully confident that he is safe and respected whilst I am away. They have never let me down.

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Review from Stephen C (Husband of Client) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very happy with the service she receives. The staff are very friendly and she enjoys their company while they are here.
Their work is good and speaking as her husband I would be lost without them.

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Review from Stephen W (Son of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers visit my mother four times a day. They shower, feed, toilet her. They keep the flat clean and tidy, washing clothes and bedding. Medicines are administered every day.
I have met all of my mother's carers and find them to be diligent and very attentive to her needs. She enjoys the company
and friendship that they bring.
I believe that she is well looked after.

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Review from M A (Daughter of Client) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Yorkshire and Humberside Healthcare Alliance have been caring for my mother for all of 2018. My mother has always suffered from a large number of medical conditions - both physical and mental.


This agency provides excellent care for my mother, (whose needs are very challenging) by providing

4 daily visits to my mother's house, and in my view, they go above and beyond what is expected of them.


They are also able to deal with my mother's dementia and sometimes aggressive behaviour with both ease and efficiency.


An example of their competence was after a recent hospital stay, the team spotted an error with her medication and the problem was dealt with immediately. Another example is that they wash and clean her and offer her the support that she needs. All this they do without ever complaining or ever showing any strain, at what is a truly thankless task that most people wouldn’t be able to do.


A massive thank you to all the amazing carers, who offer her dignity and kindness. Thank you!


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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Yorkshire & Humber Healthcare Alliance (East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.724 for Yorkshire & Humber Healthcare Alliance (East) is calculated as follows: ( (67 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 87 Ratings = 4.724

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Yorkshire & Humber Healthcare Alliance (East) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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