Wetherby Home Care Ltd

60a York Road, Acomb, York YO24 4NW
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6 Reviews
  • Wetherby Home Care Ltd, York
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Care Provided by Wetherby Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Wetherby Home Care Ltd
  • Person in charge
  • Julie Brady (Registered Manager)
Are you the Owner/Manager of Wetherby Home Care Ltd? View your Advertising Options

Wetherby Home Care Ltd Reviews (6)

Over all time Wetherby Home Care Ltd has 6 reviews.

Overall Experience

  • 4
  • 2
  • 0
  • 0
  • 0

Date Published

6
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6

Review from P W (Client) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wetherby Home Care have been invaluable. After a stay in the hospital, I increased my calls for a few weeks and they were so accommodating and sent the same carer so I didn't get stressed with someone new. Their service is unfaltering.

Reply from Ruby Harton, Assistant Manager at Wetherby Home Care Ltd

Thank you for your review, we are delighted that you are happy with our services. We try our best to provide continuity as we understand the benefits this has to our clients.


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Treated with Dignity

Value for Money

Review from L C (Daughter of Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care Mum receives is overall excellent and she has a lovely rapport with her friendly team of carers. On the few occasions where a procedural issue arises Wetherby Home Care deal with it promptly and satisfactorily.
Seeing first-hand that Mum is happy and safe in her own home is very reassuring
to her family.

Reply from Jim Brady, Director at Wetherby Home Care Ltd

Thank you so much for such lovely feedback! We are delighted that you are happy with our services and it means a lot to hear when families are reassured their loved ones are safe and happy within our care.


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Review from J M (Daughter of Client) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am pleased with the care given to my mother. It gives me peace of mind knowing that she is safe and that she receives her medication. The staff are very kind and patient. There have been a couple of minor issues which have been quickly resolved as soon as I made the office staff aware. Communication
is excellent. They have tried hard to provide continuity of care which I feel is very important.

Reply from Ruby Harton, Assistant Manager at Wetherby Home Care Ltd

Thank you for your feedback! We try our utmost to provide continuity as we feel this benefits our clients and reassures families. We are pleased that you are happy with the service we are providing. We will pass your kind comments to the team!


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Treated with Dignity

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Review from Chris B (Son of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thoroughly recommend Wetherby Home Care as they and their staff provide not only care but friendly and efficient service.
They try to keep the same carers to visit in order to build up a relationship with the client. All carers are friendly and have become friends with the family. They provide not
only care but companionship by getting to know their client.

Reply from Jim Brady, Director at Wetherby Home Care Ltd

Thank you very much for your review, we are delighted that you are happy with the service we are providing. It is a pleasure caring for your mum.


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Review from P S (Son of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provided for morning and evenings is generally very good, any unscheduled needs are provided with no complaint (bearing in mind the limited time allowed per visit). The only problem is the somewhat erratic visiting times which is no doubt due to daily incidents with various patients, aged people
like to have a set routine! Overall very pleased.

Reply from Jim Brady, Director at Wetherby Home Care Ltd

Thank you for your positive review. We expect that as the disruptive effect of Covid passes normal service will be resumed.


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Review from K J (Client) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always polite and considerate and a friendly team. All tasks are accomplished with knowledge and expertise. Bright and cheerful and a pleasure to be on the premises. I would recommend them to people of fragile nature, they are all like family!

Reply from Ruby Harton, Assistant Manager at Wetherby Home Care Ltd

Thank you very much for your review, all feedback is very much welcome and will be passed on to all at Wetherby Home Care. We pride ourselves on being able to support our valued community.


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Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Wetherby Home Care Ltd

What Type of Services does Wetherby Home Care Ltd offer?

Wetherby Home Care Ltd offers Home Care.

How many Carers does Wetherby Home Care Ltd employ?

Wetherby Home Care Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wetherby Home Care Ltd to verify any information. View our terms and conditions. Wetherby Home Care Ltd has a Basic Service – more info.