R & L Healthcare - Worcester

Unit 7, Offerton Barns Business Centre, Offerton Lane, Hindlip, Worcester WR3 8SX
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9.3 45 Reviews
  • R & L Healthcare - Worcester, Worcester
R&L Healthcare is a provider of quality personal support and care to help individuals live their lives as independently as possible whilst maintaining control of their lives.

Person-centred care is offered by an experienced team of carers who are kind and empathetic.

Staff are DBS and fully reference checked before being selected. They then undergo extensive training.

The company works in partnership with the NHS Clinical Commissioning Group (CCG), Local Authorities and directly with privately funded clients.

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Care Provided by R & L Healthcare - Worcester

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Winter (Registered Manager)

Funding & Fees Guide for R & L Healthcare - Worcester

  • Prices

  • All of our care packages are tailored specifically to you, meaning no price will be the same. If you have any questions or queries regarding fees, please give our office a call on 01905 455669

R & L Healthcare - Worcester Reviews (45)

Total of 45, showing 1-20
9.3

R & L Healthcare - Worcester has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time R & L Healthcare - Worcester has 45 reviews.

Overall Experience

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Review from Leo C (Client) published on 18 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nurses who came to attend to me were very caring and attentive and did a good job of treatment.

Reply from Lizzie Wrafter, Operation Manager at R & L Healthcare - Worcester

Thank you for the response we will pass on your lovely review to our team.


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Review from S S (Niece of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management, office and all staff have gone above and beyond. Nothing was too much trouble and they were always there to help whenever I was struggling. I felt they were all just a big family and felt honoured to be a part of that friendship and trust. Thank you from the bottom of my heart for everything.

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Review from Jennifer B (Wife of Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were amazing as this was my first time to have to use carers coming in. They treated my husband with the utmost care, compassion and dignity. Every person that came in to care for him was amazing. I can't thank you enough for all your help and support. I have recommended your company to people
I have spoken to, you were amazing, thank you.

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Review from B H (Wife of Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank R & L Healthcare more for all the courteous, caring, sympathetic and professional care whilst caring for my husband. The carers attended to his personal and health needs every day. Sometimes sitting with him to talk and having a laugh which he so enjoyed. The carers wear smart uniforms.
Office staff were always available to give advice as and when required. I felt supported by R&L Healthcare at all times and would recommend them to others seeking help and care.

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Review from L A (Daughter of Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers sent to look after my mother in law have all been very satisfactory. Thank you.

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Review from Sue P (Daughter of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the girls and lads extremely pleasant and very helpful. They keep me updated on Mum's problems, ie sores etc.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for your lovely review; we will ensure we pass this to the tam.


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Review from L L (Client) assisted by family/friend published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel they always help me when I ask them. I feel they go the extra mile and even help my wife around the home even though it's not their job description. There are no concerns regarding my care and have no complaints. All the carers treat me well and with respect.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Many thanks for your lovely review we will pass your kind words to the team.


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Review from M S (Son of Client) published on 25 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers working for this company were compassionate, caring and very professional. I would have no hesitation in recommending this company to others.

Reply from Lizzie Wrafter, Registered Manager at R & L Healthcare - Worcester

Thank you for the review, we are pleased to read that you would recommend the service.


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Review from L B (Wife of Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care was given, thank you.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for taking the time to complete a review, we are happy you found the level of care given to to good standard.


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Review from Mary N (Wife of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to sincerely thank R & L Healthcare for everything they did for my husband in his last days; they enabled him to have his wish of passing at home surrounded by pictures of his family, they made him laugh in dark times and even sang to him. The staff were always polite, courteous and professional,
cannot praise them enough.
Thank you, R & L Healthcare.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you very much for your lovely words. We will pass on your thanks to the team.


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Review from K D (Daughter of Client) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very considerate and compassionate service.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for taking the time to complete a review, we do strive to provide a compassionate service to support the individual and their loved ones.


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Review from P L (Son of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

R & L Healthcare enabled me to meet my mums key wish, which was to die at home. They delivered a great service both face to face and over the phone once covid-19 started. They were also very responsive/flexible on the odd days when I had specific issues. Thank you
R & L Healthcare.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Dear P L, Thank you for the lovely review we are so glad we provided the service you and your mother needed at this time.


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Review from Sara J (Partner of Client) published on 6 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given at the time was excellent. Nothing was too much trouble and he was shown respect at all times.

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Review from B M (Wife of Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was a difficult time for road closures due to floods and ill-health amongst the carers but they managed to arrive (not on time) every day. They had lots of patience and my husband was so appreciative of their work. They always asked if there was anything more they could do for him before they left
him. All carers were gentle, kind, thoughtful and caring. Thank you.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for taking the time to complete the review. We so happy the carers were a great support to you.


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Review from R M (Husband of Client) published on 29 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

YHour care workers arrived during an extremely difficult period. They provided great assistance and were very much appreciated.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for your kind words we are very happy to hear that the team were the support you needed at the difficult time.


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Review from S D (Daughter of Client) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my dad was brilliant, I could not ask for anything more. They did everything for my dad, even made him a meal if he needed one. I can't praise them enough. I would like to thank you all so much for what you all did. Thank you.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for your lovely review, we are delighted to hear that the team were the support you and your family needed. We will pass your comments onto the team.


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Review from S C (Wife of Client) published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am afraid I had no idea who you were. I assumed you were the NHS as you only came to us for four days. I did not realise you were a private company. The short time you were with us - I have no complaints - except I would have liked to be told you were providing end of life care.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for taking the time to complete a review. Unfortunately, the process of referral to us starting care is so swift we apologise for you not being kept up to date with information.


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Review from T L (Daughter of Client) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our lovely carers were kind and courteous, treating mum with respect and dignity but also bringing levity into a sad situation and making mum smile. They were generally prompt but would phone ahead when delayed as was inevitable during the flooding. The office staff were polite and helpful, enabling
us to alter the proportion of night/daycare. Extra night hours with our wonderful competent carer meant that we could sleep soundly knowing that she would call us if necessary. Thank you.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for your lovely review, We are pleased that you found the service helpful and supportive. We will pass your comments on to the care staff.


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Review from S C (Daughter of Client) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care R & L Healthcare provided for my father went beyond anything we could have asked for. The staff were always gentle and considerate not only to my father but my mother and my sisters. We will be forever grateful for the compassion shown.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for the lovely review we are glad you found the service supportive at this time.


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Review from R H (Wife of Client) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided by the agency and individual carers both the daytime teams and the overnight carers were excellent. All were very caring and professional treating my husband with respect and preserving his dignity even during the height of the floods every effort was made to attend. There skill
relieved me of a lot of stress and also the rest of the family.

Reply from Sarah Hannah, Recruitment and Compliance at R & L Healthcare - Worcester

Thank you for your lovely review, it is lovely to hear that we have provided the positive support you and your family needed during this time.


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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for R & L Healthcare - Worcester is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for R & L Healthcare - Worcester is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for R & L Healthcare - Worcester is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (5)

Emma

Emma Winter

Job Title: Registered Manager

Joined: 2013

Emma has been working in care for over 20 years. She has been a part of the R & L Healthcare team for 10 of these progressing her career to registered manager.


She is qualified up to level 5 in Health and Social Care and is also one of the company's Manual Handling Train Trainer and Trained Risk Assessor this is so the company can adapt its training to be a true reflection of the care it delivers.


As well as training Emma is also the company's Health and Safety officer as well as the Safeguarding Champion.


In Emma's spare time, she loves spending time with family and friends, as well as kayaking and being on her boat. She also loves going on adventures on her motorbikes.


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Lisa Hudspith

Job Title: Lead Care Coordinator

Joined: 2013

Lisa has been working in care for over 18 years and has been the caring coordinator for R & L Healthcare for over 10 years. Lisa started as a care assistant and has progressed up through roles. Lisa enjoys going abroad, has an interest in Netball and loves elephants she is an all-around approachable individual who will always help.


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Kelly Eversham

Job Title: Care Coordinator

Joined: 2018

Kelly has worked in care since 2018, Kelly started as a care assistant then worked up to senior carer and then became a care coordinator in 2021. Kelly in her spare time enjoys being with her family and her dogs.


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Sonia Martucci

Job Title: Care Coordinator

Joined: 2018

Sonia Joined R&L in 2018 as a care assistant, she was then promoted to senior carer and then came to work in the office as our field care supervisor in 2022. Sonia in her spare time enjoys spending time with family and her grandson.


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Chloe Pearson

Job Title: HR/Recruitment

Joined: 2022

Chloe has been with us for 1 year. She enjoys spending time with family and friends and In her spare time she enjoys Crocheting and upcycling.


Frequently Asked Questions about R & L Healthcare - Worcester

What Type of Services does R & L Healthcare - Worcester offer?

R & L Healthcare - Worcester offers Home Care.

How many Carers does R & L Healthcare - Worcester employ?

R & L Healthcare - Worcester employs 95 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact R & L Healthcare - Worcester to verify any information. View our terms and conditions. R & L Healthcare - Worcester has a Platinum Service – more info.