Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg

Brocastle Estate, Ewenny, Bridgend CF35 5AU
Submit a Review
9.0 3 Reviews
  • Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg, Bridgend
Hafod’s Homecare Service provides domiciliary care services for individuals of all genders and backgrounds over the age of 18. The services provide domiciliary care and support by offering tailored care packages either through the local authority or by private arrangement. The professional registered care team are fully trained in administering specialist care tasks and assist people to maintain independence and well-being within their own homes and the local community.

As an organisation their aims and objectives are focused on putting the individual at the heart of everything they do and continuously striving to improve the well-being of the individual and the quality of service they deliver. They do this by treating those who use the service with dignity, respect and ensuring individuals' privacy.

Care Provided by Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Leanne Emmanuel (Manager)

Funding & Fees Guide for Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg

  • Prices
  • Please contact to discuss fees.


Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg Reviews (3)

9.0

Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
3
3
3
0
Overall Experience  Overall Experience 5.0 out of 5

I am writing to say a big thank you to the Hafod Care Community Homecare Bridgend, team for the home care they have provided to my mother over the last 2 years.
I cannot praise them highly enough for the way they cared for my elderly mother who had suffered a severe stroke in November 2022.
Every
member of the team would go over and above the call of duty to make sure that my mother was given the best care possible.
I cannot thank them enough, not only did it make my mothers last 2 years enjoyable and comfortable, and to be able to have her wish to pass away at home, it also made my life so much less stressful knowing that she was in such capable hands.
I would like to conclude by saying that I feel that all the care team not only were great carers, but became family friends. I cannot thank them enough for their help and support, couldn't have managed without them.
I will always be eternally grateful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Carers are most supportive to both of us. Providing a good start to the day and helps with advice which we appreciate with cheery work.

Reply from Carolann Jones, Customer Engagement Lead at Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg

Thank you for your lovely review. We will pass on your comments to the colleagues who provide care for you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

There is clearly some variation in the level of service provided by different staff members but overall we are very happy with the hope and support. Attendance is very consistent and reliable. I am treated with care and dignity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg is calculated as follows: ( (18 Excellents x 5) ) ÷ 18 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (0)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (6)

Helen

Helen Lewis

Job Title: Regional Manager

Joined: 2008

Helen has been employed by Hafod since 2008 starting her career in care as a community domiciliary care worker. Then progressed to a senior role, after completing her level 5 in Health and Social Care progressed to a Team Leader position and was part of the team setting up the Ty Cwm extra care scheme in Merthyr Tydfil.


During that time Helen has always looked to progress and has continued to attend training courses to support her development and knowledge. In 2019 she joined the operations team as Deputy Operations Manager and during the latter part of 2021, Helen went on to become Homecare Manager for the whole of Hafod Homecare services.


Leanne

Leanne Emmanuel

Job Title: Registered Manager - Cwm Taf Morgannwg

Joined: 2013

Leanne has 9 years of experience working for Hafod. Previously working as an RTC domiciliary carer with experience Leanne completed levels 3 and 5 QCF to develop into the role of Co-ordinator also Leanne has worked in many different care sectors i.e. care homes and extra care schemes and has a Train the Trainer qualification in Manual Handling.


In January 2023 Leanne successfully became the Registered Manager of Ty Cwm, RCT Homecare, Bridgend Homecare and Llys Ton.


Lisa

Lisa Morris

Job Title: Llys Ton

Joined: 2018

Lisa has worked for Hafod since 2018 she has worked in both domiciliary care based at Ty Heulog and independent living within Ty Heulog. Lisa is a very caring person and gets on well with both service users and colleagues.


Rachel

Rachel Grimstead

Job Title: Lead Support - Llys Ton

Joined: 2014

Rachel has been in care and started working at LLys Ton in 2011 as a support worker. Then she became Lead Support in 2019. Rachel has gained a lot of experience in this role and in 2021 completed her QCF level 3 in Health and Social Care. Rachel is always committed to her work and the service users we look after.


Emma

Emma Boylin

Job Title: Care Assistant - Llys Ton

Joined: 2013

Hi, my name is Emma Boylin. I worked at Llys Ton for over 10 years, originally, I worked for Drive as a kitchen assistant before moving over to care.


I enjoy my job, teaching the service user new skills and keeping their independence, I feel like I have a lot to offer in their everyday tasks. Care has taught me a lot about myself, and I have continued to learn new skills. I value myself as a team member and my colleagues and I enjoy coming to work.


Louise

Louise Darke

Job Title: Care Assistant - Llys Ton

Joined: 2013

Hi, my name is Louise Darke. I worked at Llys ton for over 10 years, when I first started, I was a quiet and shy person but over the years I have come out of my shell with the help and support of my colleagues and service users. I enjoy the day-to-day interaction with the service user, the job is rewarding when the service user is smiling and appreciative. I know that I have given my all. It's nice to be a helping hand.


Frequently Asked Questions about Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg

What Type of Services does Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg offer?

Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg offers Home Care.

How many Carers does Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg employ?

Hafod Care Community Homecare - RCT, Bridgend and Cwm Taf Morgannwg employs 90 carers.