Evoo Health Care Ltd

70 Countisbury Avenue, Llanrumney, Cardiff CF3 5SN
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1.0 6 Reviews
  • Evoo Health Care Ltd, Cardiff
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Care Provided by Evoo Health Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Evoo Health Care Ltd
  • Person in charge
  • Bekezela Nsingo (Responsible Individual)

Funding & Fees Guide for Evoo Health Care Ltd

  • Prices

  • Any enquiries please call the office.
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Evoo Health Care Ltd Reviews (6)

1.0

Evoo Health Care Ltd has a Review Score of 1.0 (1.000) out of 10, based on 2 reviews in the last 2 years. Over all time Evoo Health Care Ltd has 6 reviews.

Overall Experience

  • 4
  • 0
  • 0
  • 0
  • 2

Date Published

6
0
0
2
4

Review from Sharon M (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If I could put zero stars I would. Carers would leave Dad's keysafe open, his key in his front door, leaving him vulnerable. They didn't complete the care charts each day. Medications were missed resulting in Dad having a chest infection and an out-of-hours call to give him antibiotics. I made numerous
complaints and felt ignored so contacted CIW and Adult Safeguarding and within a few hours, Dad's care company was changed. The following day a carer let himself into my fathers flat.

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Management

Treated with Dignity

Value for Money

Review from G K (Son of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely atrocious company. My mother had 6 different home visit carers across 3 days, 5 failed even basic safety precautions for mobility-impaired patients. Zero experience in dealing with Alzheimer’s patients. Failed to use the remote lift on the armchair and get my mother out of the chair in a
safe manner and failed to put the bed guard up on the bed. Failed to shower her 2 days running even though instructed to shower daily. Failed to apply barrier cream to prevent bedsores. Failed to understand that my mother is not capable of making decisions and kept asking her what she wanted. One carer asked my mother if she wanted to get ready for bed to which my mother said ‘no’ ( she has no comprehension of time) and the carer said ‘okay see you tomorrow’ and proceeded to leave without providing any care. Called her back and insisted she undress her for bed. She had her stood up in the bathroom without any mobility aid to balance while she removed her trousers. No case notes were left for carers to follow.

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Review from Shirley (Daughter of Client) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say a big thank you for the kindness and care shown to our mum. It really is very much appreciated especially during this difficult time. Take care, stay safe.

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Treated with Dignity

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Review from Andrew M (Son of Client) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not given to writing reviews generally, however, I am so very pleased with the service we have received. They have been kind and supportive at every turn whenever I have picked up the phone during the virus outbreak, and before I have always had a 'can do 'response. The girls have cared for my
palliative mother with a level of care that's given me the confidence that all her needs are met. They have been adored by my parents and always have smiles even in the darkest of times. They have even looked after dad even though he's not their patient, a cup of tea and time are priceless to him. From the start, they have been exemplary and I would have no hesitation in recommending Evoo and their employees to anyone looking for a high standard of care.

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Value for Money

Review from Rebecca N (Wife of Client) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since we had this firm my life is much easier. Looking after my husband; nothing is too much trouble for them.

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Treated with Dignity

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Review from Sian J (Daughter of Client) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the care, assistance and professionalism of all staff we have encountered from Evoo we would be completely lost. My father is happy and content in his own home/environment.

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Management

Treated with Dignity

Value for Money

Current Review Score: 1.0 (1.000)

Overview of Review Score

The Review Score of 1.0 (1.000) out of 10 for Evoo Health Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 1.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 1.000 for Evoo Health Care Ltd is calculated as follows: ( (12 Very Poors x 1) ) ÷ 12 Ratings = 1

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Evoo Health Care Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Evoo Health Care Ltd

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Frequently Asked Questions about Evoo Health Care Ltd

What Type of Services does Evoo Health Care Ltd offer?

Evoo Health Care Ltd offers Home Care.

How many Carers does Evoo Health Care Ltd employ?

Evoo Health Care Ltd employs 36 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Evoo Health Care Ltd to verify any information. View our terms and conditions. Evoo Health Care Ltd has a Basic Service – more info.