Cera Care - Cardiff & The Vale

111 Oxford Street, Nantgarw, Cardiff CF15 7SU
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8.0 1 Review
  • Cera Care - Cardiff & The Vale, Cardiff
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Care Provided by Cera Care - Cardiff & The Vale

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Deborah Gray (Manager)
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Cera Care - Cardiff & The Vale Reviews (1)

8.0

Cera Care - Cardiff & The Vale has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Cera Care - Cardiff & The Vale has 1 review.

Overall Experience

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Date Published

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Review from E H (Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Cera Care - Cardiff & The Vale since they took over from another home care provider.
The comparison in the care since Cera took over is second to none.
I have carers 3 times a day, and if it wasn't for the care that I received from them, I would probably be in hospital.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Cera Care - Cardiff & The Vale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cera Care - Cardiff & The Vale is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cera Care - Cardiff & The Vale is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cera Care - Cardiff & The Vale

What Type of Services does Cera Care - Cardiff & The Vale offer?

Cera Care - Cardiff & The Vale offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera Care - Cardiff & The Vale to verify any information. View our terms and conditions. Cera Care - Cardiff & The Vale has a Basic Service – more info.