AM2PM Quality Care Ltd

7 Eastgate, Banstead SM7 1RN
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9.5 24 Reviews
  • AM2PM Quality Care Ltd, Banstead
AM2PM Quality Care recruits care staff who are passionate about making a difference in the quality of life of the client.

The company strongly believe in the culture of having happy care workers who can always try their best to keep clients happy and make sure an excellent quality of care is always being delivered.

Home care services are offered to older people so they can live independently at home for as long as possible.

Person-centred care ranges from personal care to hospital discharge and respite services.

Care workers are also able to help clients get out into the community for day trips or to get shopping with them, and other tasks.

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Care Provided by AM2PM Quality Care Ltd

  • Type of Service
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Healthcare Assistant
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Respite Cover
  • Risk Assessments in the Home

Good to Know

  • Owner
  • AM2PM Quality Care Ltd
  • Person in charge
  • Anand Duddella (Director)

AM2PM Quality Care Ltd Reviews (24)

Total of 24, showing 1-20
9.5

AM2PM Quality Care Ltd has a Review Score of 9.5 (9.466) out of 10, based on 5 reviews in the last 2 years. Over all time AM2PM Quality Care Ltd has 24 reviews.

Overall Experience

  • 21
  • 3
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Date Published

24
5
5
5
19

Review from N M (Son of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you and the team that have supported both my Mum and Dad over the years.
My sister and I cannot thank you all enough the support your team has given my parents and my sister and I is second to none.
From the bottom of our hearts we cannot thank you enough.
I would be remiss
if I didn't mention one man. The bond he has with my Dad is brilliant his care and patience with Dad during his grumpy times has been fantastic. Although Dad's illness getting worse has at times been challenging his positive happy approach has been such a help to both my father and me and my sister.
Again thank you to you and your wonderful team. Please pass on my and my sisters thanks for all the help they have given my parents a us over the years.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you very much for your kind words. I am sure all our staff would be delighted to read your feedback which gives us the strength to work harder and provide the best possible care


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Review from J R (Daughter of Client) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care that you provide my mother. It gives us the reassurance that she can continue to live happily where she is at the moment. The staff are kind and helpful and inform us if there are any concerns.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you for your kind words and feedback. I am sure all care workers would be delighted to receive your feedback.


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Review from C T (Client) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have good things to say about AM2PM. Throughout the year on numerous occasions, I have called the office to change my hours for different appointments. They are very understanding and they always make the necessary changes. To date, I have never missed an appointment and I have been with AM2PM
for over 5 years.
When I was admitted to hospital AM2PM cancelled my calls. When I was being discharged they were in touch with the hospital to make sure when returning home that I had my usual support the next day.
The carers themselves are very friendly and supportive, so it is very easy to get along with them. So very happy to recommend AM2PM.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you very much for your kind and encouraging words. I am sure our carers would be delighted to receive the feedback.


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Review from Anup S (Son of Client) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted to share my experience with AM2PM, who has provided exceptional service in caring for my Mum. From the very beginning, their team has demonstrated an extremely professional approach while offering support that feels genuinely compassionate.
What stands out the most is how they treat
my Mum as part of their family. Their dedication to understanding and addressing her needs has made a significant difference in her quality of life. The staff are not only skilled but also incredibly caring, ensuring that she feels valued and respected at all times.
I would strongly recommend AM2PM's services to anyone in need of support for their loved ones. They truly excel in creating a nurturing environment and have gone above and beyond to ensure my Mum receives the best care possible. Thank you, AM2PM, for your outstanding service!
Unfortunately, I can only give 5 Stars, if they had an option I would have given 10 Stars.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you for your encouraging words. I am sure our care workers would be delighted to receive your feedback. We are always happy to help.


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Review from Amber G (Son of Client) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent and back-office support was timely. My father required help with day-to-day activities like showering and daily exercise routine which the team helped with patience. The carers are very professional and undertake their duties very well.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you, Amber, for your kind, supportive words. We will pass this information on to carers, who would be delighted to know about your feedback.


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Review from Sue (Daughter of Client) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was worried at first about carers coming into the home to look after my very sick father however I need not have worried. All the carers that came to look after him, sometimes up to four times a day, treated him with dignity, kindness, and respect. He was able to build up a rapport with them and because
of this, I was happy to trust them to look after him. I must admit, it took a while to establish a routine, and sometimes the times varied quite a bit but once that was sorted out it all ran smoothly.

Reply from Anand Duddella, Owner at AM2PM Quality Care Ltd

Thank you very much for your kind words and feedback. We will try our best to improve on areas we have received 3 stars. As always please always email us for a quick response.


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Review from David F (Son of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent, thank you! Back-office support was a bit lacklustre at times, probably this was a function of the lockdown with people working at home/sick etc. So overall it was a very good experience.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you very much for your encouraging words. We would take your feedback regarding the back office and look at ways to improve our service.


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Review from D A (Son of Client) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers dealing daily with my Mother could not be kinder or more efficient. Their attention to detail is outstanding and they really take great care of and with my Mother. I could not ask for more from them. It is a great weight off my mind, knowing that they are helping my Mother. Theirs is a difficult
and skilled job and they do it brilliantly. We really appreciate it. My dealings with the office have also been excellent: very responsive and proactive staff.

Reply from Anand Duddella, Owner at AM2PM Quality Care Ltd

Thank you very much for your kind and encouraging feedback. I am sure the team would be really happy to read your feedback.


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Review from Donna (Daughter of Client) published on 8 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to write a thank you to all the ladies that looked after mum before she went to hospice.
I know that sometimes all that is done is overlooked because of grief so before that kicks in I just wanted to express my thanks from me and my family for all the care mum
received at home.
Thank
you seems very little but all who just chatted to mum ‘normally’ about their day etc whilst taking care of her that was so appreciated.

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Review from Debra C (Daughter of Client) published on 3 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care shown to Mum. The carers are very professional and undertake their duties very well. Mum is happy to have them looking after her. They show her respect and compassion. They adapt to changes as required and are very patient with Mum who has dementia.

Reply from Anand Duddella, owner at AM2PM Quality Care Ltd

Thank you, Debra, for your kind and encouraging words. I am sure all our care champions would be happy to receive this feedback


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Review from Lucy J (Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always respectful, very courteous and sensitive to my needs and wishes.
They always treat me with dignity and communicate with me effectively. The staff that work in the office are very friendly and approachable.

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Review from Deborah B (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AM to PM care looked after my mum for approx 4 years and the last couple of years of her life and I think it was only the support of them which prolonged her life a little longer. All of the carers that visited my mum daily were exceptional, my mum was a very difficult client and they were able to work
with her through all her dramas and difficulties. At times my mum's needs were so high I felt sorry for the agency but they always rose to the challenging changes in my mother’s circumstances. I have to particularly highlight the support that I received from the management team they were able to not only update me constantly on my mum's care but also give me advice on the care act, my mum's rights and things that I might need to claim for or be mindful off. Without that support I think I might of had a breakdown - it’s not easy having a sick and elderly mum. I just want to thank all the staff from the bottom of my heart and hope that when the time comes I will have the same exceptional care.

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Review from F C (Wife of Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are brilliant. The two regular carers are outstanding. My husband is extremely lucky to have such caring carers.

Reply from Anand Duddella at AM2PM Quality Care Ltd

Thank you very much for your valuable feedback and it means a lot for our team.


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Review from Penny P (Wife of Client) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer provided was a night sitter. They were reliable, competent and kind, providing support to me, (the wife), as well as to the client.

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Review from M B (Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My two daughters realised that I was not managing my life at all well so they recruited the help of Am2Pm Quality Care which has been a real benefit to me. Am2Pm has been caring for me now over the past six to eight months. I now know that I can expect a thorough wash in the mornings including the application
of medical cream to my legs, followed by a simple breakfast of my choice and my morning medication pills, all these tasks are done by a cheerful carer. The evening call although shorter is equally efficient involving microwaving a ready-made frozen meal. All very satisfactory.

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Review from Annabelle M (Daughter of Client) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a difficult client to care for as he was beginning to lose his mental capacity and occasionally drinking heavily. Some days he was all there and welcomed the carer in, other days he was disgustingly rude. Both carers saw the nicer side of him and very much helped him in the few weeks they
were there. The first carer especially understood my dad and knew if he pushed him he would only make things worse. He was a brilliant reader of my dad which is incredibly hard to do even myself having known him for 30 years!! I am very happy with the agency's persistent efforts to keep trying to gain access to dad's house to provide care in his final days before hospital despite dad refusing entry. They went above and beyond their duty as a care company that had verbally been fired and would not rest until dad was safe. I’m very grateful to them for assisting me as much as possible and making helpful suggestions such as offering a house clean and laundry overhaul while he is in hospital.

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Review from Lyn B (Daughter of Client) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the professional, competent and caring staff who looked after my Mother. They were courteous and kind to not just my Mother but to me and my sister when we were there at the same time. Their medical knowledge was excellent and it was their concern which meant we called the out of
hours District Nurse who on arrival confirmed that the carers were absolutely correct in their assessment of my Mother's immediate medical needs. We would not hesitate to use their services again.

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Review from Maryann C (Partner of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is getting very good quality care from this company.
The carers are very good, polite, gentle and respectful. They know how to handle my partner and absolutely they know what to do. I can't thank them enough for how they are helping me to look after him, even though it's their job to do
it, but I appreciate what they are doing for us.
Especially one particular lady. She is the nicest person I ever talked to, very responsive and she will give you the help as she can. Thank you very much.
I highly recommend this company to look after your loved ones.
Thank you very much and for the whole team of Am2Pm, God bless.

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Review from Kelly O (Daughter of Client) published on 21 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and I were lucky enough to receive help from Am2Pm to assist with Mum who is dying of lung cancer. We only used them for 10 days, as she has now been moved to a hospice but each carer that visited us was faultless. We saw about 6 and they were all friendly, professional, compassionate and kind.
It felt like friends popping in to help a bit. Not clinical or rushed and each one respected the wishes of our whole family. Sometimes if Mum was sleeping, they would just stay and chat a bit, when they could have just as easily left as there was nothing for them to do.
Even when I was stressed and snappy, they were gentle and understanding.
Can't thank them enough.

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Review from Julie M (Daughter of Client) published on 30 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for by the manager and her team since May this year. They have been extremely conscious, efficient and always keeping me in the picture as I live in Devon. The manager is always in hand 24 hours a day and we couldn't ask for more. The carers have been excellent with my dad who,
can be, difficult at times. Thank you so much to the manager and team.

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Current Review Score: 9.5 (9.466)

Overview of Review Score

The Review Score of 9.5 (9.466) out of 10 for AM2PM Quality Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for AM2PM Quality Care Ltd is calculated as follows: ( (28 Excellents x 5) + (1 Goods x 4) ) ÷ 29 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AM2PM Quality Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about AM2PM Quality Care Ltd

How many Carers does AM2PM Quality Care Ltd employ?

AM2PM Quality Care Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AM2PM Quality Care Ltd to verify any information. View our terms and conditions. AM2PM Quality Care Ltd has a Platinum Service – more info.