Radfield Home Care Bexhill, Hastings & Battle

Unit 34-35 Innovation Centre, Highfield Drive, St Leonards-on-Sea TN38 9UH
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10 71 Reviews
  • Radfield Home Care Bexhill, Hastings & Battle, St Leonards-on-Sea
Rated 'Outstanding' by the Care Quality Commission (June 2022), Radfield Home Care Bexhill, Hastings & Battle specialises in the care of older people in their own homes. They can support clients with a wide range of needs and offer a fully managed visiting and live in (24hr) care service. Visiting care packages (also called "home care") range from one or two visits per week to larger, seven day a week services requiring multiple visits per day. They also provide night care on a visiting basis.

The live-in care service (also referred to as "24hr care") is for people who have a high level of need or who need the reassurance of someone being available at all times. Live-in care is also very popular with couples as two people can be cared for together in a cost effective way.

Radfield Home Care Bexhill, Hastings & Battle is the first and only home care provider in the local area to be rated ‘Outstanding’ by the Care Quality Commission. They directly employ all their Care Professionals and train them to the highest standards, matching them to clients based on skills, interests and personality. Staff can provide support with:

- Personal Care
- Medication Administration
- Meal Preparation
- Shopping
- Housework and Laundry
- Companionship
- Leisure Activities

Both visiting care and live in care services are focused on keeping people safe in the comfort of their own homes, whilst improving their overall health and well-being. All care is provided on a one-to-one basis and is highly personalised.

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Care Provided by Radfield Home Care Bexhill, Hastings & Battle

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samuel Holmes (Director/ Owner)

Funding & Fees Guide for Radfield Home Care Bexhill, Hastings & Battle

  • Prices

  • From £34.00 per hour on weekdays and weekends.

  • Charge prices are tailored to customers, following a care consultation from one of our team.

Radfield Home Care Bexhill, Hastings & Battle Reviews (71)

Total of 71, showing 21-40
10

Radfield Home Care Bexhill, Hastings & Battle has a Review Score of 10 (9.962) out of 10, based on 13 reviews in the last 2 years. Over all time Radfield Home Care Bexhill, Hastings & Battle has 71 reviews.

Overall Experience

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Review from D F (Client) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls were caring and extremely friendly, some had to do very infinite care which was much appreciated.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It is very nice to know you are happy with the service we are providing.
Best wishes.


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Review from P C (Client) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found it a great help to have someone take me shopping each week and especially to push the shopping trolley as I have arthritis in my shoulders. My career often cheers me up and puts me in a good mood for the rest of the day.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to review our services. It's great to know our staff put you in a good mood and help you with the shopping!


Best wishes from all the team.


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Review from P H (Client) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for taking the time to leave us such a nice review. Thank you from the team.


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Review from Nick M (Son of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With both of my parents suffering from dementia and me and my brother living two hours away from our parents I knew they needed help but I did not want to send them to a home, which brought me to Radfield Home Care.
I filled out the form on the website giving some information as to the situation and
received a response the same day. The Director of Radfield Home Care had a phone conversation with me the following morning and I could tell there was a real want there to ensure that somebody requiring care does not need to leave their house and move to a home.
I met a staff member with my mother at home and we went over the requirements, she was obviously passionate and caring about her work and put my confused mother at ease with the plans.
Within days we had everything aligned and the care visits began without a hitch. Radfield ensure my parents are eating and also taking medication whilst also being a companion and also taking them shopping as my dad can no longer drive!

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for leaving such a detailed review. It is very helpful for both, and people reading reviews to understand the process from your perspective and how we have supported you and your parents.


Best wishes


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Review from J N (Client) assisted by family/friend published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are great! They always do everything I ask and take time to sit and chat with me. The office staff are good too! The receptionist always asks how I am.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for taking the time to write us a review. It's really nice to know you are happy with your care service. Also a big thank you for the positive comments regarding our office team. I will pass the details of your review on to the team.


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Review from E W (Client) assisted by family/friend published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to recommend Radfield. All very helpful and pleasing.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write such a positive review of our care service. We are really happy you are satisfied and will pass this on to the whole team. Best wishes.


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Review from Valeri B (Client) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very caring every time they come.
They always cheer me up.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to review our care service. It’s lovely to know we cheer you up when we see you. Best wishes.


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Review from N A (Friend of Client) published on 29 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic team Radfield are, from the Manager to the office team, a true credit to the care staff, they are all very supportive of all my friend's care needs who has had a stroke and has lost the use of her left side, they keep in regular contact with her via the telephone and app, she is able
to see who is visiting her on a daily basis through this app, which is peace of mind for her. She is very well looked after from hygiene to general housekeeping. They are very reliable, trustworthy and extremely friendly. She has two visits a day and looks forward to them coming. Very professional team, who treat her with dignity and patience. Highly recommend Radfield as your first stop for any care needs. First Class.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write such a nice review. I'm really pleased you and your friend are happy with the service. Please do let us know if there is anything else we can do for you.


Best wishes


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Review from Ann B (Daughter of Client) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Radfield Home Care to be outstanding in their care of my mother. All aspects of the company, management, support staff and carers have exceeded my expectations, which were high. My parents were reluctant to accept care being mostly concerned about the effect on their privacy and having
strangers in their home.
Radfield have worked hard to make this necessary transition a good one and, when I asked my parents this week, both said that they are very pleased that they had accepted the help. They regard the carers, who are limited to a few to enable continuity of care and who they know, in advance, by name, will be attending on each day, as friends.
The support staff are helpful, friendly, knowledgeable and accommodating, especially in the first weeks when the tweaking of times was necessary.
I highly recommend this company,

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Dear Ann,
Thank you very much for writing us such a positive and detailed review. This is really helpful and I will pass on all your feedback to the team. Best wishes.


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Review from Andrew N (Son of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been great peace of mind having Radfield visit my mother each morning to monitor and give her the medication she needs as I was never sure whether she was taking them as required despite asking her on the phone, due to her Alzheimer's. They have addressed the day to day care needs including personal
hygiene and have been a friendly face in the morning when my mum wouldn't normally see anyone until later in the day. I am considering an afternoon visit from Radfield as well. I can highly recommend them to anyone contemplating care for a family member.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Dear Andrew, thank you very much for taking the time to write us a review. It is good to know you are happy with the service your mum is receiving and will pass on your kind words to the team.


Best wishes


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Review from Richard R (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about Radfield. I can only say that the staff attending upon my father have all executed their duties professionally and with good humour and patience. I would have no problem recommending Radfield to anyone requiring good care for a loved one.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for leaving us a review. We've looked after your dad for a long time now and I'm really pleased that you feel like you could recommend us to others. Thanks once again for the review.


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Review from M C (Son of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield looked after my Mum in Bexhill. All the staff were polite and caring towards her. She looked forward to seeing them and we were very happy with the care they provided. I would recommend them to someone needing care for an elderly relative. They do not take over and let the people do what they
can for themselves while keeping them safe.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It’s really nice to hear you were happy with the service and that you would recommend us to others.


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Review from James D (Son of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the service provided to my late father by a member of staff and the carers. I work in the healthcare industry and would recommend Radfield Home Care to anyone looking for a professional, caring and well run care service.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for the positive review. We are pleased you were happy with the service you received.


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Review from P A (Brother of Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield cared for my brother for over a year before he died. Over the course of this time, he needed an ever-increasing amount of help and would often call them for more help at short notice. They always did all the could for him, and he had a very good relationship with a couple of their staff. Thank
you for all you did for him.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for your kind words. I met your brother several times and he was such a nice man. I will pass on your regards to the carers.
Best wishes


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Review from J A (Friend of Client) published on 19 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Radfield looked after a neighbour of mine. She was very happy with the service and had no complaints.
Carers came on time and also kept in contact with any updates, which was very reassuring. I would recommend them for other people looking for care for someone elderly.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for taking the time to review our care service. It is great to know you were happy with the care and the communication between our staff and yourselves. Best wishes.


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Review from L D (Niece of Client) published on 15 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living outside the UK, we thought that it would be difficult to speak to someone about our concerns for my elderly uncle, but the really helpful, understanding and friendly service that was provided gave us great comfort at a difficult time.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to review our care services. It's really comforting to know that you were happy with the service and that even though you are not based in the UK you had peace of mind your uncle was receiving good care.


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Review from Ritchie A (Grandson of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first arranged care for my Nan so she could have some companionship and access the community whilst I was at work. My Nan's Dementia progressed and carers are now carrying out daily visits. My Nan enjoys seeing the carers and it is always nice to read where she has gone and what they have assisted
her with. Medication, personal care, companionship, completing puzzles, nothing is too much for Radfield and it has given me the ability to continue to work.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Ritchie, thank you very much for taking the time to write this review. It's great to know you have been satisfied with the service and that you have enough peace of mind while you are at work.


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Review from Janyne L (Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all of the team in its entirety and pass on our sincere thanks for your professionalism, extreme promptness in replying to any questions we have, you really are our unsung heroes. Knowing we have you on our side especially in these unprecedented times, is very reassuring. Thank
you all.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you so much for taking the time to write us a review. I will pass on your kind words to our staff.
Best Wishes.


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Review from Caterina J (Client) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used 'Radfield Home Care', following a recommendation from another user, when we left my elderly mother-in-law at home alone when we went on holiday recently. The team introduced themselves to her before we left and called in for 30 mins each day to provide personal care and company. The team members
who called were all happy, polite and caring and gave her the confidence to remain at home knowing that each day simple tasks to make her more comfortable were taken care of. We were very pleased to return to a confident lady who with their assistance had coped very well on her own. I would be happy to recommend Radfield Home Care and will be looking forward to using them again very soon.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It's great to know that you were happy with the service and had the peace of mind you needed to go away.


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Review from Denise G (Daughter of Client) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After months of using other unreliable care services for my mother, Radfield Home Care has provided mum and myself with peace of mind at last. The girls who came to mum's every day haven't let her down at the last minute. They are also friendly, professional and she looks forward to seeing them, something
that other carers can take for granted.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for taking the time to write us a review. It’s good to know you are happy with the service. Please let us know if there is anything else we can do. Best Wishes.


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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Radfield Home Care Bexhill, Hastings & Battle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Radfield Home Care Bexhill, Hastings & Battle is calculated as follows: ( (75 Excellents x 5) + (3 Goods x 4) ) ÷ 78 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Bexhill, Hastings & Battle is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (2)

Samuel

Samuel Holmes

Job Title: Director

Joined: 2017

With a background in adult social work, I have helped many older people live at home for as long and as independently as possible.


My career has been tremendously rewarding and inspired me to launch Radfield Home Care across Bexhill, Hastings & Battle.


The professional achievement I am most proud of is to have listened to people and prioritised their individual wishes when planning care. This approach is central to the way in which Radfield operates and ensures all our clients retain as much independence as possible.


Joanna

Joanna Gardner

Job Title: Registered Care Manager

Joined: 2024

What is your background prior to joining Radfield?
Over 30 years working in the care industry, starting in domiciliary care as a care assistant and working up to a Registered Manager. Working across different fields in Elderly care, dementia, Learning Disabilities, Mental Health and Hospital settings.


How has your background prepared you for your new role at RHC?
Working in the care sector as a health care assistant, senior and manager have prepared me to see care from all sides and have a good understanding of how each role works.


What has inspired you to want to be involved in the adult social care sector?
I have always enjoyed helping and supporting people who require care, to support them to remain independent and have the help and care that they require as they wish it to be.


How do you feel your role, and your experience, will benefit Radfield’s clients?
I hope my role and experience will give the clients confidence that their best interests are forefront of our care.


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