Radfield Home Care Bexhill, Hastings & Battle

Unit 34-35 Innovation Centre, Highfield Drive, St Leonards-on-Sea TN38 9UH
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10 71 Reviews
  • Radfield Home Care Bexhill, Hastings & Battle, St Leonards-on-Sea
Rated 'Outstanding' by the Care Quality Commission (June 2022), Radfield Home Care Bexhill, Hastings & Battle specialises in the care of older people in their own homes. They can support clients with a wide range of needs and offer a fully managed visiting and live in (24hr) care service. Visiting care packages (also called "home care") range from one or two visits per week to larger, seven day a week services requiring multiple visits per day. They also provide night care on a visiting basis.

The live-in care service (also referred to as "24hr care") is for people who have a high level of need or who need the reassurance of someone being available at all times. Live-in care is also very popular with couples as two people can be cared for together in a cost effective way.

Radfield Home Care Bexhill, Hastings & Battle is the first and only home care provider in the local area to be rated ‘Outstanding’ by the Care Quality Commission. They directly employ all their Care Professionals and train them to the highest standards, matching them to clients based on skills, interests and personality. Staff can provide support with:

- Personal Care
- Medication Administration
- Meal Preparation
- Shopping
- Housework and Laundry
- Companionship
- Leisure Activities

Both visiting care and live in care services are focused on keeping people safe in the comfort of their own homes, whilst improving their overall health and well-being. All care is provided on a one-to-one basis and is highly personalised.

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Care Provided by Radfield Home Care Bexhill, Hastings & Battle

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samuel Holmes (Director/ Owner)

Funding & Fees Guide for Radfield Home Care Bexhill, Hastings & Battle

  • Prices

  • From £34.00 per hour on weekdays and weekends.

  • Charge prices are tailored to customers, following a care consultation from one of our team.

Radfield Home Care Bexhill, Hastings & Battle Reviews (71)

Total of 71, showing 61-71
10

Radfield Home Care Bexhill, Hastings & Battle has a Review Score of 10 (9.962) out of 10, based on 13 reviews in the last 2 years. Over all time Radfield Home Care Bexhill, Hastings & Battle has 71 reviews.

Overall Experience

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Review from Christne D (Client) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my care to be excellent. The staff are very helpful and polite. I would recommend Radfield Home Care to family and friends.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for your kind words, it has been great supporting you to be active and connected in the community.


Please let us know if there is anything else we can do.


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Review from Jane M (Daughter of Client) published on 18 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently come to live with us as she can no longer live independently. Friends and family persuaded me not to cancel a short holiday which was already booked and so I turned to Radfield Home Care for help.
They were extremely kind and reassuring and did everything we asked, and gave
my mother the support she needed in our absence. They kept in contact with me while I was away and have gained my trust for future holidays, which I realise I am going to need.
My mother was anxious about the arrangement at first but now sees that it is the ideal solution and will not mind us going away again as she knows she will be well looked after.
I especially like the fact that Radfield have all our family contact numbers and I know they would always keep us informed of any problems should they occur.
We will definitely be using them from now on.

Reply from Samuel Holmes at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for your kind words. It's great to hear you could enjoy your break. I think Mum enjoyed having visitors and we look forward to hearing from you again.


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Review from J C (Client) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been using this service for a short while but I look forward to the lady's coming to give me some company and once a week helping me with shopping and having a chat and of course a "cup of tea" is the highlight.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you very much for your kind words, our carers really enjoy spending time with you.


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Review from Claire Y (Daughter of Client) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Radfield Home Care (Hastings and Rother) incredibly supportive and helpful in finding the right care package for my mum after her stay in hospital. The whole team were incredibly caring and mum always enjoyed and looked forward to the carers visits. Their concern for my mum after she was readmitted
to hospital was testament to the individual approach they take to their clients. Thank you to everybody involved in mum's care.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for the detailed review. Your mum is lovely and we have really enjoyed supporting her return home from hospital. Thank you for choosing Radfield Home Care.


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Review from G B (Client) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am entirely satisfied with this service.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for taking the time to review us. It's so nice to hear people are satisfied with the service and that we can support local people. Thank you for choosing Radfield.


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Review from Carol G (Client) published on 14 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Radfield Home Care have been outstanding providing care to me whilst I have been waiting for a pa. I have been very happy with the service I have received and I would use Radfield Home Care again if needed. I have now found a pa and will be sad to lose the company of my carers and the management staff
at Radfield.

Reply from Samuel Holmes, Director at Radfield Home Care Bexhill, Hastings & Battle

Thank you for taking the time to review us. It's lovely to hear we have been able to support you at a time of need. Best Wishes, everyone at Radfield Home Care.


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Review from B G (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner arranged our care with short notice and my husband and myself have been delighted with the care and support we have received from all the staff. We have been treated with kindness and dignity at all times and we genuinely feel from owner to carer there has been real effort put into ensuring
our needs were met. We look forward to receiving continuing support and will have no hesitation in using Radford home Care in the future.

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Review from Denise G (Client) published on 6 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found it so easy to arrange a carer to look after me when my main carer was away on holiday, it was so straightforward. They were helpful and explained how they worked. Friendly and approachable. Always on hand when you need them if your main carer is away. I would recommend them to anyone looking
for care.

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Review from Joan H (Client) assisted by family/friend published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only used Radfield Home Care (Hastings & Rother) for a few weeks but the competence and experience provider has fully satisfied me. It should be pointed out that help so far provided has been of a general housekeeping nature - floor washing/dusting/hoovering plus limited assistance with the washing
machine.
More personal assistance will probably be required in the near future (personal washing, hygiene/food preparation) but the current carer appears to have the experience and character of dignity to cope with this.

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Review from Elizabeth T (Daughter of Client) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time we have used the home care they have always been very professional and care for the needs of the client. I certainly recommend them.

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Review from Anne (Friend of Client) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend had a stroke in July 2017 and was hospitalised for six weeks.
On her return home, with the help of Radfield Home Care, she is progressing well.

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Current Review Score: 10.0 (9.962)

Overview of Review Score

The Review Score of 10 (9.962) out of 10 for Radfield Home Care Bexhill, Hastings & Battle is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Radfield Home Care Bexhill, Hastings & Battle is calculated as follows: ( (75 Excellents x 5) + (3 Goods x 4) ) ÷ 78 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Radfield Home Care Bexhill, Hastings & Battle is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (2)

Samuel

Samuel Holmes

Job Title: Director

Joined: 2017

With a background in adult social work, I have helped many older people live at home for as long and as independently as possible.


My career has been tremendously rewarding and inspired me to launch Radfield Home Care across Bexhill, Hastings & Battle.


The professional achievement I am most proud of is to have listened to people and prioritised their individual wishes when planning care. This approach is central to the way in which Radfield operates and ensures all our clients retain as much independence as possible.


Joanna

Joanna Gardner

Job Title: Registered Care Manager

Joined: 2024

What is your background prior to joining Radfield?
Over 30 years working in the care industry, starting in domiciliary care as a care assistant and working up to a Registered Manager. Working across different fields in Elderly care, dementia, Learning Disabilities, Mental Health and Hospital settings.


How has your background prepared you for your new role at RHC?
Working in the care sector as a health care assistant, senior and manager have prepared me to see care from all sides and have a good understanding of how each role works.


What has inspired you to want to be involved in the adult social care sector?
I have always enjoyed helping and supporting people who require care, to support them to remain independent and have the help and care that they require as they wish it to be.


How do you feel your role, and your experience, will benefit Radfield’s clients?
I hope my role and experience will give the clients confidence that their best interests are forefront of our care.


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