Carefour Home Care & Live-in Care

Britannia Court, 3 Moor Street, Worcester WR1 3DB
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9.9 48 Reviews
  • Carefour Home Care & Live-in Care, Worcester
Carefour provides the very best home and live-in care support, so you or your loved ones can live as independently as possible, in the comfort and privacy of your own home.

It is very easy to start getting the help you need from Carefour - their experienced manager will chat to you in the comfort of your own home, without any obligation, about your specific requirements and will carefully choose the right carer to suit you and will agree with you what visits you need.

Every action and decision at Carefour places you and your loved ones at the heart of their care, so you can trust them to deliver safe, effective and excellent care each and every visit.

Carefour understands the importance of staying in familiar surroundings when day to day help is required and the compassionate carers will become a familiar face. High-quality care along with clear communication with you or your family is what sets them apart from other care providers.

Live-in Care - a Carefour live-in carer will provide you with the very best care so you can remain living in your own home.
Domiciliary Care - Carefour carers will visit you to provide the care, companionship and help that you need.

Supported by a superb office team your needs are always at the heart of everything they do. Carefour welcomes the opportunity to see how they can assist you.

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Care Provided by Carefour Home Care & Live-in Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Carefour Services Ltd
  • Person in charge
  • Joanne Dyke (Registered Manager)

Funding & Fees Guide for Carefour Home Care & Live-in Care

  • Prices

  • Our fees vary depending on the level and complexity of care. We are very happy to discuss needs over the phone and give an indication of cost or feel free to book a consultation.


    We provide care from 30 minutes to weekly live-in care.

Carefour Home Care & Live-in Care Reviews (48)

Total of 48, showing 21-40
9.9

Carefour Home Care & Live-in Care has a Review Score of 9.9 (9.900) out of 10, based on 10 reviews in the last 2 years. Over all time Carefour Home Care & Live-in Care has 48 reviews.

Overall Experience

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Date Published

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Review from T C (Client) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the girls.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

Thank you so much for your review of our service. We greatly appreciate your wonderful feedback and will pass this onto our team.


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Review from T H (Client) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support I have received so far has been amazing, the staff and management are supportive and helped me come a long way so far. Couldn't fault the service.

Reply from Leann Sainsbury, Director at Carefour Home Care & Live-in Care

Thank you for leaving such a lovely review. We appreciate you taking the time to let us know how you feel and the staff will be proud of your feedback. It was kind of you to mention the management team, too, as they are working very hard behind the scenes!


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Review from A P (Client) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and happy with the carers. They are very good and kind. I can thoroughly recommend your services. Thank you all.

Reply from Leann Sainsbury, Director at Carefour Home Care & Live-in Care

Our lovely carers will be so pleased to know you are happy with the care you are having, it is really important to them to have feedback and we will certainly let them know. Thank you so much for recommending our services, we really appreciate it.


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Review from E S (Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, I was not very happy with the care agency I was discharged from hospital with and was having panic attacks at night thinking about them coming the next day. So we informed the social worker that I wanted to change agencies and my mum phoned Carefour and spoke to the manager who said they
had capacity and she was able to come out that afternoon (this was before lockdown). We instantly got a really good feeling, and I was so excited about starting with Carefour. All of the carers have been really lovely - they are so bubbly and chatty and are also excellent carers in helping me. The only reason I am leaving CareFour is because I am going back to the in-house carers where I live as they now have capacity. I cannot recommend CareFour highly enough for anyone needing care in the community. Thank you so much to all of your lovely carers.

Reply from Leann Sainsbury, Managing Director at Carefour Home Care & Live-in Care

Thank you for leaving such a lovely review - we are sad to see you go, but you know where we are if you ever need us again. Wishing you all the very best.


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Review from Jo S (Mother of Client) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I phoned Carefour to see if they had capacity to provide care to my daughter, I was impressed. The manager came out to assess and I immediately had confidence in the ability of the agency to provide sensitive, person-centred care. I was not wrong, they provided excellent care calls,
four times a day from March to the present day.

Reply from Leann Sainsbury, Managing Director at Carefour Home Care & Live-in Care

We are so pleased that you are happy with your care, thank you for taking the time to leave a review. We will let your care team know how happy you are with your ongoing care. It is a privilege to look after your daughter, thank you for choosing Carefour.


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Review from J B (Client) published on 4 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been very helpful, careful and friendly.
It has been reassuring to have their support during a difficult few weeks, giving me the confidence to manage more independently.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are immensely grateful for you taking the time to give us such a wonderful review. We take enormous pride in what we do and so to hear we are achieving what we set out to do is heartwarming. We will be sure to pass your kind comments onto our care team.


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Review from J B (Daughter of Client) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial visit by management and senior carer, we have received exceptional care from the team. The carers come punctually and treat mum with gentle care, respectfully and with good humour. She has become very fond of several of them and now sees them as friends. Also, the timings of the carers
visits have been adjusted over time to fit in with mums preferences, so giving her care tailored precisely to her needs.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are very touched by your kind words and we will be sure to pass this onto the relevant team members. Thank you so much for this wonderful review of our service and it is a delight to look after your mum.


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Review from Stephen J (Client) published on 19 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

CareFour is the most professional and trustworthy care team I have used on various occasions. They are always punctual and on very rare occasions a few minutes late always an apology if this happens. If not a quick phone call to say they are on the way. On my latest contract, I ended the visits one
too early. This was for the important evening visit for a hot meal and to secure the property for the night. After a quick call to the office, a carer made a special journey to help me out. Without this special help, I would have gone hungry and felt unsafe overnight. I can not praise the company enough and will certainly employ them in the future. No reasonable request is refused.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

Our whole team will be delighted with your very generous and kind comments about the service we provide. It is our ethos to put the 'Care' firmly into home care and this is always delivered by our friendly care team and management who strive to go over and above. Thank you once again.


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Review from Eileen J (Wife of Client) published on 18 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my husband selected Carefour and I saw the quality of service provided I felt fully assured that I could go on holiday with friends knowing that my husband would be well cared for. Of the staff I have met, I found them to be friendly and knowledgeable. My husband is most happy and classes all
Carefour staff as friends as opposed to business contractors.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are delighted that you feel so happy with our overall standard of care and are very grateful for your lovely review. Thank you.


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Review from B C (Client) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very kind, caring young lady, one you could trust.
I have been very happy with this young lady. All your staff have been very kind.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

Thank you so much for taking the time to give us a review. We are delighted you are so happy with the overall service we provide and we will ensure that your wonderful praise for our care team is passed on.


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Review from O Y (Wife of Client) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Carefour very good in all ways and it helps me a lot. On odd occasions, I'm not sure who is coming but someone always comes. My husband has a good relationship with all carers.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We really value your feedback and wonderful review. We will ensure your comments are passed on to our care team who, as you know, work very hard to meet our very high standards of care. Thank you.


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Review from J C (Wife of Client) assisted by family/friend published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Face to face practical care is excellent. Care plan only completed after 3 months of care. Not always notified of the time of arrival - varies between 8:30 and 9:15 am.

Reply from Jason Smith, Director at Carefour Home Care & Live-in Care

We are delighted that you find our overall standard, staff and care support is excellent. Rotas are sent out fortnightly by post and this ensures clients are always aware of the Carers time of arrival. We will look into why you sometimes don’t receive this. It is important to us that you are entirely pleased with our service at all times and we value your feedback. We will let your carer know how happy you are with her support, she will be delighted to know you find her work excellent.


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Review from R I (Client) published on 14 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with all the staff that work with me, they all treat me with respect and dignity, I can get out and about, I can also stay independent with them helping me with things and they do not take over. They are easy to talk with no matter what it's about. Their paperwork is easy to
understand and if I don't agree with anything I know who to talk to and they are happy to go through it with me. They are better than any company I have had before.

Reply from Jason Smith at Carefour Home Care & Live-in Care

Our team will be delighted by your lovely feedback and I will be sure to pass it on in our next newsletter to them. We are very grateful for you taking the time to give us this review and we are so thrilled that our standard of care, for you, exceeds your expectations of care companies in general.


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Review from Sara B (Granddaughter of Client) published on 3 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Carefour highly enough. They provided fantastic care and support to my 96-year-old grandmother who was deaf and had vascular dementia. They helped the family to plan for my grandmother's discharge from hospital and provided a carer who was perfectly suited to her needs. We had tried
several other care agencies and none of them could come close to the quality of care, and compassion, that Carefour provided. I was particularly impressed by the support and genuine concern that the management team showed the carer and how the whole team worked together to ensure my grandmother had the best possible care. I know that without Carefour we would not have been able to get my grandmother home and that due to this she was at peace in her final days. On behalf of all of the family, a sincere heartfelt thank you for the wonderful service that you provide.

Reply from Leann Sainsbury at Carefour Home Care & Live-in Care

Thank you for your kind words, it was a privilege to care for your grandmother and to support the family. We are so pleased to have honoured her final wishes. We will be sure to let the care team know, they will be touched by your sentiments.


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Review from Paul M (Son of Client) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad and I are very pleased with the service. It is good to know he is in the safe hands of people he enjoys being around.

Reply from Jason Smith at Carefour Home Care & Live-in Care

Thank you for taking the time to leave a review. I will let your carers know what an outstanding caring job they do as it is a genuine pleasure to be able to give them excellent feedback. Thanks again.


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Review from Matthew (Father of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefour are a cut above the rest. My daughter has just completed her first year at University living away from home for the first time. Without the professionalism of this care agency, this would not have been possible. How they manage to recruit and employ so many reliable, kind, professional and
compatible carers is simply brilliant. Rarely do you come across such a well run company.

Reply from Leann Sainsbury at Carefour Home Care & Live-in Care

Thank you for taking the time to leave us a review, it is most appreciated. We will share this review with your care team as they would be delighted to know how pleased you are. Many thanks, once again.


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Review from Alastair L (Client) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with Carefour who have supported me to be independent and be confident in the community. They help me every day.

Reply from Jason Smith at Carefour Home Care & Live-in Care

It is a pleasure to support you and thank you for the review. It means a lot to the whole Carefour team to hear your kind comments. Thank you.


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Review from A W (Client) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carefour has supported me to build confidence and independence. I am also happy with the overall quality of the service as it allows me to access the wider community.

Reply from Leann Sainsbury at Carefour Home Care & Live-in Care

We are so proud to be supporting you and are absolutely delighted that you like the support you are receiving. It is so important to us and would like to thank you for taking the time to leave us a review. We appreciate it very much and will share your comments with your team. Thank you.


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Review from Tony S (Husband of Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company has a consistent approach to the care process which in turn leads to a much calmer patient. A number of small suggestions have been made and adopted which have also helped my wife to be more receptive to all the staff.
Suggestions on use of equipment, previously unused, have also contributed
to a smooth running process that we currently enjoy at care time. Managers make regular visits where the overall process can be reviewed as to the level of success. They do what they say - great.

Reply from Leann Sainsbury at Carefour Home Care & Live-in Care

We are so pleased you are happy with your care team and the care you are receiving. We know you have had a terrible time up to now, so we are delighted to be able to make such a difference to you and your wife. Thank you for taking the time to leave a review, it is most appreciated and we will be sure to share this feedback with your carers.


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Review from Patricia S (Client) published on 10 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I received was following discharge from hospital. Management visited me in my own home and after discussion, a care plan was agreed. Carers arrived on time, they were efficient, kind and treated me with dignity. I could not fault the service they provided and feel they contributed significantly
to my recovery a view shared by my family.

Reply from Leann Sainsbury at Carefour Home Care & Live-in Care

Thank you for taking the time to leave a review, we really appreciate it. I will let your carers know what a great job they did, it is a genuine pleasure to be able to give them excellent feedback, as they work so hard and are so caring. Many thanks, once again.


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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Carefour Home Care & Live-in Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Carefour Home Care & Live-in Care is calculated as follows: ( (54 Excellents x 5) + (6 Goods x 4) ) ÷ 60 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Carefour Home Care & Live-in Care is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by Carefour Home Care & Live-in Care to this inspection report

Carefour are delighted to be recognised as outstanding in Caring by the CQC and rated Good overall. Our compassion and attention to detail coupled with our nurse-led dedicated care team means we are providing the very best care.


Awards / Recognitions (5)

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Meet the Team (3)

Jason

Jason Smith

Job Title: Director

Joined: 2016

My passion for delivering the best possible care comes in many guises. From ensuring our carers are well paid and trained and are carefully matched to our clients, to investing in the latest technology which streamlines our business allowing more time to focus on our people and customers.


I am extremely proud of our ongoing and consistent outstanding reviews on homecare.co.uk and winning the best Top 20 provider win the West Midlands 3 years running.


Joanne

Joanne Dyke

Job Title: Registered Manager

Joined: 2016

I am proud to have been with Carefour from the beginning and I instantly shared the vision of the owners to create a caring, compassionate and safe business, which would look after clients and staff alike. Having been a carer myself, I have the experience and knowledge to know how to advise and support people.

From our very first contact with you, we take the time to learn about you, your background, likes and dislikes and requirements in order to understand what the best package of care would be. We then carefully match the perfect care team for you, to provide the level of support I would expect myself. We work in partnership with you and can adapt as your requirements change.

Our COVID-19 safety practices are always in line with the latest guidance, our PPE stocks are ample and ongoing training for our care team means that you or a loved one will be safe in our care.


Julie

Julie Hancock

Job Title: Office Administrator

Joined: 2020

My main role is to support the recruitment and onboarding process and carefully select the most wonderful people to look after our clients. I have the pleasure to meet the kindest individuals who I would, hand on heart, trust with looking after me or my family.

I have a wealth of experience and I have to say this company is the nicest I have ever worked for. If you are looking for care for a loved one, I would choose Carefour.


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