Review from S A (Client) published on 29 June 2022
Submitted via Website • Report

Overall Experience

I honestly can’t rate this care agency highly enough, they are excellent!
My care needs are complex and somewhat unusual, yet A Star Care Services have been truly fantastic over the past six months or so in meeting all of my needs in the most sensitive and compassionate of manners. One member of staff

is very kind, understanding, responsive and always goes out of his way to accommodate my requests for help. Whilst my carer is truly wonderful in every way. She goes well above and beyond the standard call of duty to be ever so considerate and helpful, and always with a bright cheery smile!
They are both amazing and I am truly grateful to have found this agency. Thank you A Star!

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Review from A E (Client) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience

I am always treated with respect and dignity. My carers listen to me and my needs and happily adapt and change if needs be. After my infusions, I feel very unwell and my carers do their best to make life easier and make it a better experience.

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Review from C J (Daughter of Client) published on 31 March 2022
Submitted via Website • Report

Overall Experience

I have been using A Star Care for a while now. They help me look after my Mum who is now bedridden. The care staff are all lovely. The management staff are very supportive. If I need any advice or am concerned about my Mum who has dementia I can call them and they are always there to offer advice.

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Review from Adam T (Son of Client) published on 19 January 2022
Submitted via Website • Report

Overall Experience

A Star Care Services are exceptional. For the last 8 years, my 96-year-old father-in-law has been unable to walk and has required carers to support him. He lives with his 90-year-old wife who is devoted to him and does her very best to look after him. We were with another care agency until 8 months

ago but as his condition deteriorated and his wife (who suffers from severe arthritis) was able to do less, the previous company was not flexible or caring enough. Too often the carers did not actually exhibit the care and respect this couple deserved and needed. A Star have been a revelation in terms of how caring they are, their flexibility, and their availability to help when crises happen. Both my father and mother-in-law adore being together in their own home and we know he would not survive if he went into residential care. A Star make his remaining at home possible with their exceptional care and commitment. I cannot thank them enough or recommend them more highly.

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Review from Janet H (Client) assisted by family/friend published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience

The ladies are lovely as are the management. This agency always tries to accommodate and have been very supportive during difficult times.

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Review from Micheal W (Son of Client) published on 4 January 2022
Submitted via Website • Report

Overall Experience

The services provided by A-Star have been transformative for my mum who has Alzheimer’s disease. Knowing that they come in to look after mum so well is so comforting as I live some distance away. They have matched mum very well to one or two key carers who take mum out and encourage her to eat well.

Her current main carer is so enthusiastic and updates me regularly on mum’s progress. The office is open every day for telephone enquiries. Nothing is a problem. The office manager is always available. The price is very reasonable and well worth it. I would thoroughly recommend this company to anyone based on about 8 months' experience.

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Review from D M (Husband of Client) published on 22 November 2021
Submitted via Website • Report

Overall Experience

Having changed my wife’s care provider to A Star Services 1st of July 2021, we were apprehensive, to say the least, but no worries on that score as everything went well. I would recommend this company to anyone that was thinking of changing their carers. The staff treat my wife and me with dignity and

care and friendliness.

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Review from Ruth B (Daughter of Client) published on 6 August 2021
Submitted via Website • Report

Overall Experience

We are extremely pleased with the care and professionalism of A Star Care Services. They have always been prompt which is a necessity for Dad in the morning. My parents were reluctant to receive help from carers but this soon changed when A Star commenced. Nothing is too much for them and they seem

to go beyond our expectations and able to allay any anxieties my parents had. They are hard-working and respectful to my father’s needs. The care plan was very comprehensive and thoughtful. I couldn’t rate them highly enough.

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Review from R U (Daughter of Client) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience

A Star Care have been looking after my dad for one year, and he is very happy and comfortable with the carers who always have a positive attitude and caring nature. The agency has always been flexible to meet my dad's needs and seeing management doing care calls is impressive as they are able to give

staff and me any advice they feel can help my dad.

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Review from J M (Daughter of Client) published on 27 July 2021
Submitted via Website • Report

Overall Experience

Switching to A Star Care Services has been a massive game-changer for my mum and our whole family. They have really taken the time to understand Mum's needs and have been proactive in ensuring they are met - going above and beyond our expectations on many occasions. The managers check in on her regularly

and have designed a bespoke meal plan in careful consideration of her diabetes, which the carers freshly prepare for her. They have really helped to settle Mum's anxiety and prevent recurring problems from happening, meaning we are no longer having to make regular trips to the hospital and are confident that she is safe and happy to continue living in her own home. The carers also help by e.g. taking Mum in her wheelchair to medical appointments, can pop to the shops if she needs anything urgently and have even been able to bring her to important family events. A Star are invaluable - they really do care, never rush and always make sure Mum is happy. We can't thank them enough!

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Review from Praveen T (Power of Attorney of Client) published on 15 July 2021
Submitted via Website • Report

Overall Experience

I have used A-Star Care Services for almost nine months and my wife and I are happy with the level and quality of care provided by the carers employed by this agency. However, the timing of calls could be more convenient to the receiver as my donor has a habit of waking up early in the morning and going

to bed early in the evening; I guess being a small friendly team it makes it impossible to suit everyone. Otherwise, the team has been proactive and giving me updates as and when necessary and flagging up issues as they arise. This was not the case with the previous agency.

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Review from Keith H (Power of Attorney of Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience

You provide an excellent service and your staff are very caring.

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Review from Sharon O (Daughter of Client) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience

Whilst some carers were caring, others were not. There was no consistency. And we paid for half-hour visits, carers were hardly ever there for that long. Definite discrepancies as to what each carer would do for my mother.

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Review from Dianne H (Client) published on 29 April 2021
Submitted via Postal Card • Report

Overall Experience

My experience with A Star is they have made me very happy. I now never feel lonely, they have adopted me, and I feel I have a new family. I love them all. I feel so happy every day.

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Review from Suzanne H (Daughter of Client) published on 4 March 2021
Submitted via Postal Card • Report

Overall Experience

The care company offer a good standard of care for my mother, who has dementia and is end of life. The carers go beyond what would be expected, ensuring mum is well looked after.

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Review from Alison B (Wife of Client) published on 13 January 2021
Submitted via Postal Card • Report

Overall Experience

A Star have been caring for my husband for 2 months since he returned from full-time residential care. The prospect of having him home again, although exciting, was also daunting. All staff from A Star have been amazing. They have been professional, kind and courteous to my husband, who has end-stage

early-onset Alzheimer's disease, and have been a constant source of support to me without being intrusive in our home. I would happily recommend this friendly team to anyone in the same situation as us.

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Review from Joshan U (Grandson of Client) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience

My grandad has received fantastic care over the last year. The staff are punctual, reliable, flexible and respectful towards my grandad's needs.
The management are hands-on with the care and will liaise with me if they believe he could benefit in other areas of care being provided.

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Review from Heather W (Client) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience

I have found staff are punctual, courteous, respectful and helpful.

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Review from Alyson P (Sister of Client) published on 1 December 2020
Submitted via Website • Report

Overall Experience

A Star Care Services know that the best help they can provide comes from listening carefully to what their client really wants from them.
In my brother's case, the whole team understands that it is independence and that has become the core of the care they provide.
It is a totally bespoke package

that enables my brother, who is severely disabled, to live his life his way as safely as he can. Just living independently in his own home is a risk for him but, with careful management and well-trained staff, they have enabled him to take more responsibility for the way he spends his time. He is able to stay up late. He does not have anyone telling him it's time for bed! They take excellent care of his physical needs and show their expertise by introducing the best equipment available e.g. his very effective new shower chair has enabled him to enjoy the relaxation of a good shower secure in the knowledge that he will not be in pain from an ill-fitting seat.
They really think A Star they care.

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Review from Richard M (Client) assisted by family/friend published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience

All the staff are really well presented, polite and punctual. Once they have been instructed as to what is required they carry out their duties with courtesy and in a professional manner. The staff are very conscientious of my dignity. All my needs are met very well and the staff are very well instructed

by management who attend calls on a regular basis.

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A Star Care Services

Care Provided by A Star Care Services

Good to Know

Funding & Fees Guide for A Star Care Services