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A Star Care Services has a Review Score of 10 (10.000) out of 10, based on 21 reviews in the last 2 years. Over all time A Star Care Services has 66 reviews.
Review from L A (Client) published on 10 September 2020
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Victoria G (Daughter of Client) published on 22 July 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from T B (Daughter of Client) published on 22 July 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from J T (Son of Client) published on 22 May 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julie S (Daughter of Client) published on 21 May 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Anne C (Daughter of Client) published on 28 November 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 10 (10.000) out of 10 for A Star Care Services is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for A Star Care Services is calculated as follows: ( (126 Excellents x 5) ) ÷ 126 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for A Star Care Services is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Aug 2022
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Job Title: Registered Manager/Director
Joined: 2018
‘I have been doing the care for the past 40 years and have gained a lot of knowledge and experience in all types of care. I understand how hard it can be to make the initial step into care, but the way I have trained carers will ensure it is an easy process. I regularly go out and visit Clients to see how they are getting on and if they need any further support they are always free to contact me. I have seen the changes in care since I started and will help any of our Clients if they need support in extra funding that they could be entitled to from the Council or the NHS’.
Job Title: Director
Joined: 2018
When I graduated from University, I worked in corporate for three years but soon realised I was in the wrong career. I wanted to be in a work environment which was rewarding, and care was the answer. I understand the importance of quality care and the only way to ensure this is being delivered is by working alongside your team workers, which is why I still go out in the community to provide care to ensure that clients and carers are satisfied with the care we provide.
When I started in care, I understood that I would need to know the logistics of how to deliver good care which is why I enrolled myself on Level 5 in Health & Social Care and completed it within the year.
Job Title: Co-Ordinator
Joined: 2021
Before I came into care, I was a wedding organiser and worked my way up to Co-Ordinator. My skill set enables me to ensure that Client calls are met at the time that they have agreed upon. I also go out to the community to provide care as I still like to see how our Clients are getting on.
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