Cera - Lincolnshire

Mayfields, Broadfield Lane, Boston PE21 8GH
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7.3 3 Reviews
  • Cera - Lincolnshire, Boston
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Care Provided by Cera - Lincolnshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Gemma Brooks (Manager)
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Cera - Lincolnshire Reviews (3)

7.3

Cera - Lincolnshire has a Review Score of 7.3 (7.250) out of 10, based on 3 reviews in the last 2 years. Over all time Cera - Lincolnshire has 3 reviews.

Overall Experience

  • 2
  • 0
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  • 1

Date Published

3
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3
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Review from Rob C (Son of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Cera care team helped my mum out with at-home palliative care visits during the last weeks of her life. We had a number of different carers during the 4 times a day visits and without exception, they were all fantastic. Their interactions with my mum were always handled positively/in an uplifting
way and this was coupled with clear and sensitive communication with myself and other family members - the team really helped our entire family through this difficult time right up to my mum's passing and we looked forward to their visits. I truly cannot recommend them enough - they were absolutely great. Thank you!

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Care / Support

Management

Treated with Dignity

Value for Money

Review from A C (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cera provided an extremely high level of support for my mother during her illness. All of the care staff were kind and approachable and went above and beyond our expectations. We cannot thank them all enough for the compassionate care they provided.

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Treated with Dignity

Value for Money

Review from Tracy F (Next of Kin) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Cera care have consistently failed to return the phone calls as well as not turning up for care calls. How will they cope with the new contract that is all over the news?
There is no management available over the weekend.
Friday 24th March from 3pm until the 31st March 2023 at 10.50am and no one has
bothered to return the calls.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 7.3 (7.250)

Overview of Review Score

The Review Score of 7.3 (7.250) out of 10 for Cera - Lincolnshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.8 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.750 for Cera - Lincolnshire is calculated as follows: ( (10 Excellents x 5) + (1 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 16 Ratings = 3.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cera - Lincolnshire is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cera - Lincolnshire

What Type of Services does Cera - Lincolnshire offer?

Cera - Lincolnshire offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Lincolnshire to verify any information. View our terms and conditions. Cera - Lincolnshire has a Basic Service – more info.