Alina Homecare Borehamwood and Cheshunt

Foundation House, 2-4 Forum Place, Fiddlebridge Lane, Hatfield AL10 0RN
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9.4 22 Reviews
  • Alina Homecare Borehamwood and Cheshunt, Hatfield
Alina Homecare Borehamwood and Cheshunt provides high-quality home care services in Bayford, Borehamwood, Brookmans Park, Cheshunt, Cuffley, Elstree, Epping Green, Essendon, Goff’s Oak, Little Berkhamsted, Little Heath, London Colney, Newgate Street, Northaw, Potters Bar, Radlett, Ridge, Shenley, South Mimms, Turnford & Welham Green.

The company provides tailor-made, person-centred home care that helps individuals to remain living independently at home.

Staff are chosen for their compassion and their previous care experience, and all candidates are fully DBS and reference checked, before undergoing extensive training.

The company promotes the dignity and respect of individuals at all times.

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Care Provided by Alina Homecare Borehamwood and Cheshunt

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Rachel Sorene (Registered Manager)

Funding & Fees Guide for Alina Homecare Borehamwood and Cheshunt

  • Prices

  • We pride ourselves on providing excellent quality Home Care at competitive prices.
    The costs of Home Care will vary depending on the type of care you need, how often you need it, and where you live. We offer everything from short visits to 24 hour Live In Care. If you have more complex needs, you may need two Home Carers per visit, so we can provide a cost for this too.
    Live-in Care is generally considered to be a cost effective alternative to living in a care home, whilst still providing a level of independence. Everyone’s needs are different so the costs of Live-in Care can vary depending on the level of care required. Unlike other Home Care options, the costs of our Live-in Care remains the same wherever you live across the South of England.
    We adapt our Home Care services to suit your specific requirements. Our Home Care costs include a personalised care plan, ensuring your care suits your needs, wishes and budget.
    We want to make arranging Home Care as simple and easy as possible. When you contact your local Team, we’ll work with you to design a customised care plan. Once you choose our service, your care plan is kept under constant review so that it continues to suit you.
    Your home. Your care. Your choice.

Alina Homecare Borehamwood and Cheshunt Reviews (22)

Total of 22, showing 1-20
9.4

Alina Homecare Borehamwood and Cheshunt has a Review Score of 9.4 (9.406) out of 10, based on 6 reviews in the last 2 years. Over all time Alina Homecare Borehamwood and Cheshunt has 22 reviews.

Overall Experience

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Date Published

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Review from S G (Daughter of Client) published on 7 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have been happier with the service Mum and Dad have received from the Alina Home Care Potters Bar team. The carers who visited did everything I asked for and more. They are very caring, respectful, and professional. I am pleased with how good they were at communicating with Mum and Dad and
how interested they are in what they have to say. I would recommend them to anyone looking for carers who visit during the day to help with tasks that allow a loved one to remain in their own home.

Reply from Rachel Sorene, Registered Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely review and sharing your experience. It was a pleasure to care for your parents and will pass on your comments to the team.


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Review from J P (Daughter of Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the Potters Bar Alina care more. Not only were they professional and incredibly kind, the carers went out of their way to make my Mum feel cared for by doing things for her that she didn't need to ask. They all showed a thoughtfulness towards her that was very much appreciated by
me. I must also praise the team coordinating the carers time tables as Mum's care became more. A staff member in particular was so accommodating and helpful. Thank you Alina, I would definitely use your services again.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for your lovely review about our Alina Homecare branch. I am pleased you found our carers professional and kind. I will pass on your gratitude to the whole team, thank you once again.


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Review from J N (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum engaged Alina Homecare following a fall and has been very happy with the service. Her carers are prompt, efficient and very kind. She feels completely at ease with the ladies that visit and they have been a great asset to her and the family.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you very much for taking the time to submit this most positive review. We're delighted that your mum is so happy with our home care services and that she finds our carers to be prompt, kind and efficient. We will pass your kind words on to the team.


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Review from K B (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The management of the service is brilliant and very responsive and my Dad is well looked after. Alina Homecare are quick to respond to requests for help and flexible when the family are visiting and looking after Dad instead.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for this lovely review. I am glad you find the management team responsive and will pass on your praise to the team.


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Review from M W (Daughter-in-law of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare have been looking after my mother-in-law since the end of 2022. The staff are amazing, always helpful, kind and caring. Over recent weeks, my mother-in-law's health has deteriorated and the staff have gone over and above to ensure she has been safe and well cared for.
Changes to medication
have been administered quickly and contact with the office is easy and always actioned.
Special mention to the carer who alerted us to some issues with feet/legs and allowed us to act quickly to prevent discomfort.
I would wholeheartedly recommend Alina Homecare, they ensured peace of mind to us with the care of my mother-in-law.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you so much for such a wonderful review. I am glad you found both the care team and the office team kind and helpful. I will pass on your thanks to the whole team, with a special mention to the carer who went the extra mile.


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Review from Leigh S (Nephew of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alina Homecare has been looking after my Aunt, who has dementia, for over 3 years. Initially they took care of her needs on a part time basis, but as her condition and health declined we had no hesitation in engaging their services privately. As my aunt's needs increased we were able to increase the
level of care and hours to suit and eventually on a 24/7 basis.
I cannot speak highly enough of the team at Alina Homecare. All the carers that looked after my aunt were professional, respectful and most importantly caring.
A special mention to the care manager who went above and beyond to assist not only my aunt but myself who had absolutely no experience in dealing with anything like this. Her professionalism, organizing and communication skills are amazing.
Inviting strangers into your house or in this case my aunt's is never an easy thing these days, but I have no hesitation in recommending Alina Homecare to look after your nearest and dearest. They truly are the angels among us.

Reply from Kisha Tancock, Operations Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely comments about the care your aunt received from our Potters Bar team. It has been a pleasure to provide you with care and support and we will pass on your comments to all the staff, who will be pleased to know that their care had such a positive impact.


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Review from Rosemary M (Daughter of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience of Alina has been very good, reliable, very caring, and interested in Mum. Very friendly and knowledgeable. Liaise well with family members. Interaction and understanding of client's needs much appreciated.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your review. We are glad your experience with Alina has been positive.


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Review from Brian G (Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standards of service. Thank you for everything.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely review. It is a pleasure to care for you.


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Review from Timothy T (Son of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been put in contact with Alina after my mum's diagnosis of dementia, and using the service for over a year now, I have been greatly impressed by the care, knowledge, and skill of its staff over that period. Use of equipment and the implementation of technical up to date modern techniques of how
to manage this difficult condition. The help has been very supportive.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for the glowing review. Glad you find the care workers supportive of your mother's condition.


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Review from M F (Wife of Client) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers come to give my husband a shower. They are good. We get along with them.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your positive comment. We are always here for you to provide the support needed.


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Review from Trisha T (Daughter of Client) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Alina Homecare for their exemplary care provided to my mum. We were understandably worried about carers coming in to look after her needs but I must say I was immediately put at ease with their caring approach. She is the most important person in our life and her care and wellbeing
are so important to us so thank you all so very much for making our worries disappear. You have an amazing team.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for such a positive and glowing review. We are really pleased you are happy with the service and care we provide for your mum and that you as a family have been put at ease.


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Review from Peggy D (Client) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent. I look forward to seeing them. They make me feel safe.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your positive review. We are pleased you look forward to seeing the care workers and that they make you feel safe.


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Review from Carmel O (Daughter of Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Alina Homecare are extremely professional, knowledgeable, respectful, and show real kindness to my mum. My mum looks forward to the care visits and when she talks about her carers she is happy and smiling. I know my mum is safe and looked after by Alina carers.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your kind review. We are pleased you find our carers kind, professional and that you are happy with the care we provide.


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Review from Steve W (Son of Client) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother, who has dementia, has received daily visits from the ladies at Alina Homecare since she broke her hip some months ago. The service has been excellent throughout, from receiving weekly spreadsheets confirming visiting times to the carers themselves. Mum and dad have thoroughly enjoyed
the daily visits and feel they have been given a reason to get up and organised. Many thanks to all.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for your lovely review, it was our pleasure caring for your mother, and wish them both the best of luck in their new home.


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Review from Carol P (Wife of Client) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been cared for by Alina for approximately 2 years now. The service we receive from them is second to none, everybody that attends to look after my husband treats him (myself and our daughter) with the greatest respect, they are all always polite, friendly, and very respectful of our home.
After attending to my husband and making sure he is comfortable in his chair, or in the evening in his bed, they make sure everything is put away. They always ask if there is anything else they can do for us before they leave. Alina Homecare provide us with a rota, and if any changes need to be made they inform us. I would highly recommend this company.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for a fantastic review. We are pleased you find our care workers friendly and respectful and are very happy with the service we provide.


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Review from Mick E (Husband of Client) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my wife received is first class. The carers are very friendly and do a fantastic job. We had carers before from other places but they have not been as good as Alina. Always on time. Clean up when finished and left tidy.

Reply from Rachel Sorene, Branch Manager at Alina Homecare Borehamwood and Cheshunt

Thank you for taking the time to leave us such a positive review. We are pleased you are happy with the first-class service we provide.


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Review from Alan O (Son of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my Mother and Mother in Law used this service from July 2011 until January 2021. My Mother in Law from July 2011 until August 2018 and my Mother from April 2013 until January 2021. During this time both received excellent care on a daily basis and built up an excellent friendship with all the different
carers. A routine between client and carers was quickly established with the carers willing to help with any problems that may arise. Should any problems arise the manager was always on hand to solve them. I would not hesitate to use them again in the future if I so required.

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Review from Anil K D (Son of Client) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Alina team that looked after my mum from December 2019 until July 2019 were highly professional, courteous, caring and compassionate. All were very friendly and took pride in their care of Mum. Despite several adversities because of Mum’s advanced dementia, they never lost their rag or compassion.
They always ensured that she was left comfortable, the room in a clean state and kept me appraised at all times.
The training and selection process at Alina has to be complemented. A fair number of carers were relatively young but with great compassion that was admirable in looking after an older patient.
Thanks a lot and it was a pleasure working with your team. Please pass my heartfelt wishes to each and every member of the team.

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Review from Gerald W (Client) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have 3 regular men call on me, a good team, the morning one I can set my watch by. All very efficient, polite, treat you with respect and make you feel at ease.
Nothing too much trouble for them. Office is at the end of the phone if there are any problems.
Thank you.

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Review from Jim M (Son of Client) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for more and right from the start were impressed as to how dependable, competent and universally cheerful the carers were. There were never any worries in leaving my Mum in the good care and support which was above and beyond what we could reasonably expect involving unblocking
toilets, moving furniture, fish suppers and, most importantly, providing a wealth of knowledge and good advice to help us cope. Thank you so very much.

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Current Review Score: 9.4 (9.406)

Overview of Review Score

The Review Score of 9.4 (9.406) out of 10 for Alina Homecare Borehamwood and Cheshunt is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.806 for Alina Homecare Borehamwood and Cheshunt is calculated as follows: ( (29 Excellents x 5) + (7 Goods x 4) ) ÷ 36 Ratings = 4.806

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Alina Homecare Borehamwood and Cheshunt is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

Rachel

Rachel

Job Title: Branch Manager

Joined: 2018

Rachel, our branch manager, really enjoys making a difference in people's lives. Her & her team work hard to carefully match carers with each client so they both enjoy the care experience.


Frequently Asked Questions about Alina Homecare Borehamwood and Cheshunt

What Type of Services does Alina Homecare Borehamwood and Cheshunt offer?

Alina Homecare Borehamwood and Cheshunt offers Home Care.

How many Carers does Alina Homecare Borehamwood and Cheshunt employ?

Alina Homecare Borehamwood and Cheshunt employs 97 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Alina Homecare Borehamwood and Cheshunt to verify any information. View our terms and conditions. Alina Homecare Borehamwood and Cheshunt has a Platinum Service – more info.