Aroma Care Gloucestershire

Room 44 Council Offices, High Street, Moreton-in-Marsh GL56 0LW
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8.6 7 Reviews
  • Aroma Care Gloucestershire, Moreton-in-Marsh
Aroma Care Gloucestershire provides quality care and support in people 's own homes.

Home care includes personal care (such as assistance showering, going to the toilet etc), help with daily chores such as preparing meals, shopping, complex care etc.

Trained staff give people the care they need with dignity and respect.

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Care Provided by Aroma Care Gloucestershire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Luxson Mbizi (Registered Manager)

Funding & Fees Guide for Aroma Care Gloucestershire

  • Prices

  • Home care services are £30/hour;
    Sleeping nights are £160 per night;

  • Fees for Live-in-Care and any specialist care are discussed on an individual basis.
    We also accept funding via Social Services.

Aroma Care Gloucestershire Reviews (7)

8.6

Aroma Care Gloucestershire has a Review Score of 8.6 (8.551) out of 10, based on 7 reviews in the last 2 years. Over all time Aroma Care Gloucestershire has 7 reviews.

Overall Experience

  • 0
  • 6
  • 1
  • 0
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Date Published

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7
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Review from C W (Client) assisted by family/friend published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovel girl but unaware of removing night bay in the morning and fixing leg bag securely.

Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your review, we are always looking to improve our service and welcome your feedback in order to do this. Please feel free to raise any concerns in the future directly to your care office where it will be looked at with great importance.


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Management

Treated with Dignity

Value for Money

Review from L C (Daughter of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Aroma Care has looked after both my parents and just my Mother now as Dad has passed. The team are very friendly and have an excellent way with elderly people. They treat their clients with respect and I know my mother looks forward to them visiting. Nothing is too much trouble and I trust all of them
to look after Mum which is reassuring. The management are great and if something is not quite right it is not a problem to sort it out. A great team of people. Thank you.

Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your lovely review, we are so pleased to hear that Mum is receiving great care from our team.


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Management

Treated with Dignity

Value for Money

Review from Rosemary S (Sister-in-law of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the care provided to my sister in law is very good. If we have issues with a carer we tend to sort the problems out with them. The main carer for my sister in law is excellent. They seem to have a good understanding with each other. The relief carer is not so good and tends to do as little
as possible and my sister in law has said she spends a lot of time on her mobile phone.

Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your review, we are pleased to hear the main carer is delivering excellent care. Your feedback is vital in assisting us to improve all aspects of the service and will support us well in those efforts.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from J K (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers at Aroma Care are excellent, they all work so hard and are cheerful, very respectful and put you at ease in difficult circumstances. I am never made to feel rushed and they are mindful of my needs before leaving. They do their best to accomodate hospital appointments and family visits.

Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your lovely feedback. We are so pleased you are happy with your care and your feedback is greatly appreciated.


Staff

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Management

Treated with Dignity

Value for Money

Review from C T (Daughter of Client) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's main carer is amazing, makes mum feel very at ease, knows mum's routine and the pace mum can go at, he always goes above what is expected. He is a staff member you should be proud of.
Other carers are ok but tend to rush mum, which stresses mum out.
The management needs to sort their rotas
out as mums' visits have got later and later.

Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your feedback. We are always delighted to hear about our care staff delivering the best care. Your feedback with regard to the care times will be looked into, and we hope we can improve this for you and mum very quickly.


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Treated with Dignity

Value for Money

Review from V C (Wife of Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after by kind carers. Thorough washing and dressing. Some eratic timing because of work load. Very helpful to be informed by telephone of delays or changes. Generally very helpful.

Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your feedback. We are happy to hear that your overall experience with Aroma Care is a positive one. We are always looking to improve our service, and your feedback is valued.


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Management

Treated with Dignity

Value for Money

Review from S D (Wife of Client) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quality of care is variable depending on which carer visits. Some carers do not follow the care plan and do not encourage client independence. The timing of visits often changes without notification or consent. Some carers do not interact other than to give instructions, they appear to have little interest
in building a relationship with the client. Sadly for some, their role is a job rather than a vocation.

Reply from Alison Bullous, Head of Service at Aroma Care Gloucestershire

Thank you for your feedback. We are always striving to improve our service and your feedback is highly valued. I will be looking into such shortfalls to improve the service. Please feel free to send me any further details direct to my email for urgent attention.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.6 (8.551)

Overview of Review Score

The Review Score of 8.6 (8.551) out of 10 for Aroma Care Gloucestershire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.951 for Aroma Care Gloucestershire is calculated as follows: ( (10 Excellents x 5) + (20 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 41 Ratings = 3.951

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aroma Care Gloucestershire is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Aroma Care Gloucestershire

What Type of Services does Aroma Care Gloucestershire offer?

Aroma Care Gloucestershire offers Home Care.

How many Carers does Aroma Care Gloucestershire employ?

Aroma Care Gloucestershire employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aroma Care Gloucestershire to verify any information. View our terms and conditions. Aroma Care Gloucestershire has a Platinum Service – more info.