Aspire Community Care & Support

St Mark's Centre, 218 Tollgate Road, London E6 5YA
Submit a Review
9.3 15 Reviews
  • Aspire Community Care & Support, London
Aspire Community Care & Support provides home care and support services to adults living in their own homes.

Caring staff give individuals the care and attention, dignity and respect they need while ensuring personalised care and support is provided that meets the individual's wishes.

Services include personal care - assisting clients with personal hygiene including washing, bathing and incontinence, support with medication and help getting dressed and preparing meals.

Staff also offer respite care, rehabilitation care and can escort clients as they participate in social activities such as attending clubs and shopping trips.

Carers can also help clients with domestic duties such as cleaning, washing up and laundry.

Show Aspire Community Care & Support on the Map

Care Provided by Aspire Community Care & Support

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Aspire Community Care & Support Ltd
  • Person in charge
  • Robert Ghandi (Manager)

Funding & Fees Guide for Aspire Community Care & Support

  • Prices

  • One Hour Call: £18.68 - £21.76
    45 Minute Call: £14.01 - £17.48
    30 Minute Call: £9.34 - £12.24
    Sleeping Night: £13.24 - £18.50 per hour
    Waking Night: £19.00 - £21.00 per hour
    Live-in Care: £1399.00 - £1656.00 per week

  • Fees are subject to complexity of care required and location.

Aspire Community Care & Support Reviews (15)

9.3

Aspire Community Care & Support has a Review Score of 9.3 (9.286) out of 10, based on 5 reviews in the last 2 years. Over all time Aspire Community Care & Support has 15 reviews.

Overall Experience

  • 10
  • 5
  • 0
  • 0
  • 0

Date Published

15
2
2
5
10

Review from J S (Daughter of Client) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer that was assigned to my father was a wonderful person, so helpful, very honest and caring. She always let me know if there was a problem. My father was very fond of her and really valued the care she gave.

Reply from Robert Ghandi, Manager at Aspire Community Care & Support

Aspire always strives to provide the best quality care to every client and our carers always go the extra mile to meet the needs of each individual cared for. We are pleased with the kind comments made.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen B (Wife of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have had no reason to interact with the company that provides my husband's carers, the members of its staff that provide the daily care, warrant the comments I've written here.
My husband has dementia and is receiving end-of-life care. The fact that he doesn't communicate at all, is doubly
incontinent and is completely bed-bound never detracts from the kindness he is shown by all of the carers, especially three in particular.
They treat my husband with respect and try to retain as much of his dignity as possible in very trying situations. I've no doubt that this is down to the carers themselves. However, it is my hope that Aspire appreciates the dedication and empathy of the staff they employ and treats them accordingly.
To say that I could not cope without them would be a gross understatement indeed.

Reply from Robert Ghandi, Manager at Aspire Community Care & Support

We are grateful for your honest and kind comments about the care your husband receives from our carers. At Aspire we are always striving to provide compassionate and person-centred care that is sensitive to the individual needs of all our service users. We are only satisfied when our service users and their relatives are satisfied with the service we provide to them.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Mik B (Son of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to Aspire Community Care & Support and their team of carers. The care they gave to Mum was absolutely amazing and my mum really appreciated their help. As a family, we are very grateful for the kindness and professionalism the Aspire Care team showed our Mum - their sympathetic touch
and gentleness gave us great peace, especially towards the end. I would thoroughly recommend Aspire for anyone who requires carers to attend their home.

Reply from Robert Ghandi, Manager at Aspire Community Care & Support

We are always delighted to provide the best possible care to all our clients and when our clients are satisfied, we are satisfied too.
Thank you, Mik, for choosing Aspire and for your appreciation for the service from Aspire.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J O (Daughter of Client) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspire Community Care & Support cared for my mum suffering from dementia and Parkinson's. The carers were very caring and diligent in all they did, ensuring all aspects of Mum's care were met, staying overtime to ensure this. All aspects you would like to see seen. The girls became part of our family
and were aware of Mum's needs. All the carers were very encouraging for the family, and Mum, I am sure, felt comfortable on many occasions. I would truly recommend this service.

Reply from Robert Ghandi, Manager at Aspire Community Care & Support

At Aspire, we're always glad to help where there is a need.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Wife of Client) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The three carers who looked after my husband were very caring and considerate. He often commented on how gentle they were. They went above and beyond to help me also. Thank you for all your help.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T G (Daughter of Client) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you for all the staff at Aspire Community Care & Support for the help and support. Not only did they care, they were extremely supportive to my mum and family. I would recommend this team to anyone.
Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard J (Client) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan A (Wife of Client) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers did all of what was asked of them in a friendly manner. All were of a good standard and several were very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B B (Brother of Client) published on 2 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dagmar H (Wife of Client) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was most impressed by the carers that enabled my husband to die at home. They were professional in the tasks they performed, punctual, treated my husband with respect, maintained his dignity, and cheered him up with their presence.

Reply from Robert Ghandi, Manager at Aspire Community Care & Support

At Aspire we always go the extra mile and ensure each individual receives a service that is tailored to their needs and preferences. We are satisfied when our service users and their representatives are satisfied.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C W (Husband of Client) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exactly as requested, 3 carers, 3 times a day, and a carer all night for my wife over a period of 3 days. Very reassuring and helpful. She died at home, as she wished, in comfort and security.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Z Y (Mother of Client) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Support worker well mannered and understanding. Very punctual. Agency managers and staff are flexible and always there to listen to your problems. It would be good if there were more staff available because it can create problems if there is no support worker available, reason being on holiday, sick
or staff shortage.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rashida Y (Mother of Client) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aspire is good care agency. They care well for my daughter. The carers are very good in their timekeeping. They look after her well and are polite. They care for her very well and also she has challenging behaviour. She is wheelchair bound and has a learning disability. I always have staff to support
her it is a very reliable agency.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sadia J (Daughter of Client) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers at Aspire Community Care & Support strove to provide my mother with the best possible care. I am so grateful that they treated my mother with dignity and res[ect at all times. Unlike previous experiences with other care agencies, Aspire Community Care & Support never rushed their duties
and remained with my mother for the duration of their allotted time. They went the extra mile by staying later, encouraging my mother and being supportive towards the family. We are extremely grateful to Aspire Community Care & Support and would strongly recommend them all to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue R (Wife of Client) published on 22 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers go the extra mile to give care; since my husband came home from respite he has been very low, sleepy and uncommunicative. When he said yesterday he wanted to come downstairs, they cheered him! My husband is very good at recovering from incidents such as the one he suffered in A&E a couple
of weeks ago but, honestly, I don't think he would have revived nearly as well this time if he hadn't had such encouragement and love from your staff who care for him.


Every time the District Nurses visit they are complimentary about the way in which he is cared for; the way his very thin skin is beautifully cared for is always commented upon, as is his general state of cleanliness and his positive interactions with his carers.


They are all patient, caring, kind, understanding and professional. They make what is essentially a very difficult time so much easier to cope with.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.3 (9.286)

Overview of Review Score

The Review Score of 9.3 (9.286) out of 10 for Aspire Community Care & Support is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.786 for Aspire Community Care & Support is calculated as follows: ( (22 Excellents x 5) + (6 Goods x 4) ) ÷ 28 Ratings = 4.786

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aspire Community Care & Support is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Robert Ghandi

Job Title: Manager

Joined: 2017

Robert takes direct responsibility for the efficient day-to-day management of the care services and ensures that all staff are trained to the required standards as expected from the Care Quality Commission. Robert also manages the initial management assessment of care packages that are referred to Aspire.


Robert has achieved his qualifications in line with the Care Certificate and Train-the-Trainer.


Frequently Asked Questions about Aspire Community Care & Support

What Type of Services does Aspire Community Care & Support offer?

Aspire Community Care & Support offers Home Care.

How many Carers does Aspire Community Care & Support employ?

Aspire Community Care & Support employs 48 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aspire Community Care & Support to verify any information. View our terms and conditions. Aspire Community Care & Support has an Enhanced Service – more info.