What Type of Services does Goldstar Care Services Ltd offer?

Goldstar Care Services Ltd offers Home Care.

How many Carers does Goldstar Care Services Ltd employ?

Goldstar Care Services Ltd employs 453 carers.

Goldstar Care Services Ltd, Suite 117, Olympic House, 28-42 Clements Road, Ilford, London IG1 1BA

Review from Joy R (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience

Goldstar has provided a very high standard of care for my mother, and I'm satisfied with their performance. We've had a lot of sudden changes, with hospital trips at short notice and having to take my mother to various specialists, and the manager and her team at Goldstar are always able to accommodate,

no problem is too much for them. They've also got a great network of carers throughout the area, so with other agencies, I had enquired with, they put us on a waiting list while they searched for local carers, but Goldstar had people ready straight away. For a care service provider that offers flexibility, experience and professionalism, I can't fault Goldstar Care Services. Great job!

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Review from Aruna R (Wife of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience

We find the Goldstar Care Services easy to approach all staff from Management to Administrators. Service provided by them and their care staff is reliable, professional and their carers adjust to the changing needs of my husband as his disability progresses. The manager of Goldstar listens and discusses

any issues that come up and does her best to make adjustments and come to an amicable solution whenever possible.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

We have worked with this family for the last two years providing care to the person who got Parkinson's. The wife is very professional and approachable if the carer needs any help or information during their shift. The same carer has been working for the last two years and quite attached to the service user and his family. Feeling grateful to have this service user!

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Review from Omer M (Son of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience

We have used Goldstar for many years and will continue to do so. The management is well-led and responsive to the ever-changing needs of my father who has dementia. The staff are caring and respectful.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

The service user is with dementia and my staff are happy to look after him. He treats staff with respect and family has a very good understanding. We are happy to have this family for the last three years now!

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Review from Ella M (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience

All carers are very well mannered and responsive to enquiries and care needs of my parents. They are helpful and polite and respect the dignity of their clients when providing care. They provide daily updates on how my parents are. The management are also always responsive and happy to help with any

queries. We as a family are happy as we know that our parents are in good hands.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

We feel fortunate to work with this family and provide live-in care services. The family really understands if we raise any concerns and treat all my carers with respect and love. The elderly couple themselves are very co-operative and treat my carers as their own children. Great family to work with!

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Review from Superna S (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience

I would like to say a big thank you to the Goldstar care services and a special thank you to the carer for all you did for my family. I miss my family terribly and because of COVID haven't been able to visit and help them when they needed me the most due to COVID. So thank you for looking after my Dad

for a short period and my family for three weeks. It has to take great strength of character to help people taking care of themselves and to organize their life essentially when you don't know the family. The carer has been our great support as such a difficult time as we lost our Dad to COVID. She was the strength for the family not only making sure they eat and stay hydrated but also prepared meals which she had never made. Carer made sure each visit she would clean and wipe surfaces and provide feedback to assure me how my family is coping during each visit. Thank you again for being there for the family. God bless and keep you safe.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

We are extremely happy to take this opportunity to provide care to this family who was Covid positive. The carer was treated with respect and recognition for her work. Would like to provide care in the near future if requested.

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Review from Mohammad A (Son of Client) published on 11 February 2021
Submitted via Website • Report

Overall Experience

Great care team with professionalism, empathy, punctuality and experience. In the testing times for our family, Goldstar Care Services Ltd was there for us with tailor-made and focused care. I am particularly impressed with the manager and deputy manager for their prompt and hands-on approach to solving

issues that may arise. Both have been very approachable throughout the time I have been using their services for my parents since 2019. My hats off to them and I thank them with my deepest respect.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

Very nice family and my trained care team is learning more and more every day from the next of kin. We are quite grateful to this family to appreciate and motivate our team on every occasion. The next of kin is always available to support the carers and resolve the issues.

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Review from Dave (Son of Client) published on 17 March 2020
Submitted via Website • Report

Overall Experience

Goldstar has provided an ideal care package for my mother having discussed her needs in detail beforehand. They have been flexible as the relationship has developed and their communication has been excellent, including a free messaging phone chat group, so that I'm in constant touch with the whole care

team. The carers themselves are reliable and hardworking and my mother has taken to all of them. Goldstar started the care within days of our first meeting and I have been extremely pleased with the whole setup so far.

Reply from Parita Harrison, Director at Goldstar Care Services Ltd

The service user is very friendly, supportive and kind to Goldstar's team. She always appreciates our effort and says, "Thank you for your help" at the end of each call. We are very pleased to provide care to her. Excellent service user!

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Review from Thomas C (Son of Client) published on 6 November 2019
Submitted via Website • Report

Overall Experience

The carer assigned to my father has been exceptional. To give an example, she does not just feed my dad. She ensures that he is sat properly so that his food can be properly digested. My dad spent weeks in the hospital - often unwilling to eat. This carer was the only person who could encourage him

to eat. She takes the time to have conversations with my dad, keeping his mind active and treating him with dignity. When this carer came to look after my dad in hospital, the hospital staff have greatly respected the carer. However, she was also strong and assertive in protecting my dad when it was needed. Recently, my dad's friends came to visit him in hospital and they were all so impressed by the Goldstar carer. They asked in shock: "Is this provided on the NHS?!" I had to explain "No, if you want this carer, you have to hire them from Goldstar!" As we requested, the Goldstar carer keeps us fully updated via a mobile chat group - which gives so much peace of mind when we are at work.

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Review from Sandeep S (Son of Client) published on 30 October 2019
Submitted via Website • Report

Overall Experience

My family and I have been very happy with this agency, the boss, and all the staff.
The boss has been so helpful from the beginning when she visited mum to assess her in hospital and since then in regards to providing the care help fast and efficiently.
Also by being flexible and most understanding,

with regards to any changes that we requested whilst fine-tuning mum's care package.
The carers have all been time-efficient, most helpful, understanding and kind.
In a nutshell, they have been giving mum the care needed and expected.
So all in all, we are super happy with this agency.

Reply from Parita Harrison at Goldstar Care Services Ltd

The family is very kind and gives respect to all my care team. We all feel so welcomed to work for them. Carers are quite happy and always ready for their shifts for this family. Feeling proud to have them in our company as service users.

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Review from Sonal D (Daughter-in-law of Client) published on 2 October 2019
Submitted via Website • Report

Overall Experience

Goldstar Care has been very professional. The live-in carer they provided has empathy, patience, kindness and diligent in caring for my mother-in-law, who is suffering from Dementia as well as Physical Immobility. It gives us every confidence in engaging their services.

Reply from Parita Harrison at Goldstar Care Services Ltd

The family is very kind and supportive. It was an amazing experience to work with this family. Daughter-in-law is an example herself, who is very kind and taking care of her mum-in-law round the clock. Our service user was very good and supportive too. Many thanks for providing us with an opportunity to prove ourselves.

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Review from Tara S (Daughter of Client) assisted by family/friend published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience

A great service provided. They really care. They really take the time to know me personally. They always smile and are happy to help. They take the time to listen to my needs and wants. They are flexible and always pick up the phone especially when I need them in the hospital. I really like the fact

that I can communicate with them in Gujarati, which makes it easier.

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Review from Anil S (Son of Client) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience

Goldstar Care has been providing services since Jan 2018 to my mother.
No call has been missed, carers are so caring and polite, understand my mum's needs and respect her choices. They are very flexible.
I have seen positive changes in my mum's health.
The manager is also very active and prompt in

response.
Excellent team. Highly recommend to the community out there who are in need.

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Review from Urmilla C (Daughter-in-law of Client) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience

Carers are very punctual, always on time, very polite and kind to my mother-in-law.
My mother-in-law is very particular and hardly satisfied but she is very happy with the carers of Goldstar Care Services. Same carers come every day and know their job well. All are highly trained and qualified. In

short, I can say 10 out of 10.

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Review from Rashmika P (Daughter of Client) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

My mum has two amazing Gujarati speaking carers. They care for her beautifully, keep her happy, enable her to enjoy things, cook and feed her Gujarati food and support her to go to the day centre regularly. They also allow her to celebrate all Hindu festivals as well as Christmas and New Year gracefully.

Excellent services at an affordable rate.

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Review from P V (Client) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience

Carers are very flexible, caring, compassionate. They are well trained and understand my needs. They make me smile, good at what they do. I got very consistant two carers throughout the year. They treat me as their mother. The Manager/Director is also very effective and always communicates well. Highly

recommend the Goldstar care team!

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Review from R W (Client) published on 5 January 2019
Submitted via Postal Card • Report

Overall Experience

My carer is very good, practical and caring. She is very flexible and never lets me down. She understands my needs and very trained and competent. The management team is good and communicates well. Very good value for my hard earned money! Affordable prices!

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Review from S V (Son of Client) published on 5 January 2019
Submitted via Postal Card • Report

Overall Experience

The Goldstar Care Services Ltd team have always provided my family with a remarkable service. Their care staff are friendly, professional and feel like part of the family. They always turn up ahead of time and they perform their duties with great pride and good humour. The manager supplies excellent

support from her office and is always on call to answer any enquiries. I couldn't recommend more highly 10/10.

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Review from Alan S (Client) published on 13 November 2018
Submitted via Website • Report

Overall Experience

The staff of Goldstar Care Services Limited are very caring and compassionate. I can fully rely on them and they have never let me down since the first day of the service till date. The carers are fully trained and qualified and know what they are doing. They are also very flexible. If I have GP or

hospital appointments, they can adjust the timings accordingly. Really happy with the service. They are just amazing!

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