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Flow Healthcare Ltd has a Review Score of 1.3 (1.333) out of 10, based on 1 reviews in the last 2 years. Over all time Flow Healthcare Ltd has 2 reviews.
Review from Kath D (Daughter-in-law of Client) published on 28 December 2023
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Maria Budoi, Manager at Flow Healthcare Ltd
We are sorry to hear about your experience. We are more than happy to discuss the options with you, a senior member of our team will reach out privately to do so. However, I can assure you we never have, nor will treat any of our clients less than human, following all the complaints we will investigate and take appropriate actions.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Nikki L (Granddaughter of Client) published on 10 February 2023
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Oluwatope Aworunse, Registered Manager at Flow Healthcare Ltd
Hi Nikki, thank you for your comment. I am very pleased your grandmother is receiving the care she ought to receive!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 1.3 (1.333) out of 10 for Flow Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 1.3 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 1.333 for Flow Healthcare Ltd is calculated as follows: ( (2 Poors x 2) + (4 Very Poors x 1) ) ÷ 6 Ratings = 1.333
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Flow Healthcare Ltd is based on 0 Positive Reviews in the last 24 months and is calculated as follows: 0 = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Sep 2018
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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