At Home Care

Enterprise House, Maxted Road, Hemel Hempstead HP2 7BT
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9.8 57 Reviews
  • At Home Care, Hemel Hempstead
At Home Care is a Home Care provider, offering domiciliary Care and Support services, including 24-hour live-in care, to people within their own homes and in their local communities.

There is also support for people who have been discharged from hospital and need convalescence support. This could be a wide range of people who have various conditions or disabilities, such as dementia, stroke, learning disabilities, amongst other conditions.

They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.

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Care Provided by At Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • At Home Care
  • Person in charge
  • Nyasha Pedulu (Registered Care Manager)
  • Admission Criteria
    • Nursing

Funding & Fees Guide for At Home Care

  • Prices

  • Price per hour £25.90 weekdays / £27.90 weekends
    Sleeping night (10pm - 7am) £139.00 weekdays / £159.00 weekends

  • Full price list can be requested over the phone or via email.

At Home Care Reviews (57)

Total of 57, showing 1-20
9.8

At Home Care has a Review Score of 9.8 (9.807) out of 10, based on 23 reviews in the last 2 years. Over all time At Home Care has 57 reviews.

Overall Experience

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Date Published

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Review from Diane S (Sister of Client) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Care Team were attentive and sympathetic to the needs of my relative and quick to respond to issues arising and keeping me informed. All staff were kind, courteous, considerate, friendly and efficient. Would recommend.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your kind words and for taking the time to share your experience. We are so pleased to hear that our team provided attentive and compassionate care while keeping you informed. Ensuring the well-being of those we support is always our top priority, and it's wonderful to know that our staff made a positive difference. Your recommendation means a lot to us! If there's anything else we can do for you, please don't hesitate to reach out.


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Review from D E (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all carers very helpful and will go the extra mile if asked. Management is also very helpful.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your lovely feedback! We're delighted to hear our carers and management have been so helpful.


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Review from Michael D (Husband of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall our experience has been good and it is now over 20 months since my wife needed carers following her stroke. We have never been let down and when they (At Home) have had an emergency they have always addressed the problem, usually by getting office based staff to step in. My only observation
is that requested phone calls have not always have been done. Also changing the timing schedule has not always been advised.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your feedback. We're glad to hear you've had a positive experience over the past 20 months and that our team has been reliable in emergencies. We appreciate your observations and will work on improving communication regarding calls and schedule changes.


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Review from Peter s (Widow Widower) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Careers are very good and always very helpful. I'm happy to recommend At Home care, the carers treatment very well, they assist me with my personal care needs, make me meals and drinks through the day. The carers are wonderful people very kind companionate and very helpful

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for sharing your experience! We're delighted to hear that our carers have been able to support you in such a positive and compassionate way. Providing excellent personal care and being a kind companion is at the heart of what we do, and it's wonderful to know that our team is making a difference for you. Your recommendation means a lot to us, and if there's anything else we can do to help, please don't hesitate to let us know.


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Review from Tony R (Friend of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Home Care is truly exceptional. The patient receives prompt, compassionate care from a team that's both professional and attentive. Their swift, friendly support has eased all our concerns. Highly recommended!

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words! We're thrilled to hear that you've had a positive experience with our team at At Home Care. Our goal is always to provide compassionate, professional support, and we're glad to have been able to ease your concerns. Your recommendation means the world to us! If there's anything else we can do to support you, please don't hesitate to reach out.


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Review from Elaine R (Daughter of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always professional, compassionate and sensitive to mum's needs. There is good communication with the office and messages are always responded to promptly. The team are always helpful and happy to accommodate changes to care visits where possible. As the main carer for my mum, I feel
very supported by At Home Care.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words. We're so glad to hear that our carers have been able to provide your mum with the professional, compassionate care she deserves. It's also great to know that you feel supported as the main carer - communication is key, and we strive to make the process as smooth as possible for everyone involved. If there's anything else we can do to support you or your mum, please don't hesitate to reach out. We truly appreciate your feedback!


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Review from P G (Client) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been kind and helpful.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your lovely feedback! We're so pleased to hear that you had a positive experience with our care services.


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Review from Christine H (Wife of Client) published on 19 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with At Home Care was very good. The staff and carers were all lovely and would highly recommend it.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your kind words! We're delighted to hear that you had a great experience with At Home Care.


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Review from R S (Son of Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At Home Care is without a doubt the finest care provider we have had experiences with. From the first interaction when the assessment of needs was made, it was clear that there was genuine empathy and a sincere intention to provide the best level of care possible. Every single carer to date has not
only arrived in a timely fashion and performed all of their duties consistently well, but has stayed for the entire duration of their call out, been friendly, kind and empathetic, going out of their way to provide the help requested or required. On a couple of occasions where a medical intervention was required, the carers responded professionally and immediately, notified me directly and kept me updated. They have significantly reduced my concerns with regard to my mother's ability to live independently whilst still receiving the support she needs. I honestly can't praise them enough and urge anyone who is unhappy with the care service they are receiving to contact At Home Care.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words and for taking the time to share your experience with At Home Care. We are truly grateful for your feedback and delighted to hear that our carers have provided the level of care, professionalism and compassion that we strive for. Ensuring your mother's well-being and independence is at the heart of what we do and knowing that we have eased your concerns means a great deal to us. We will continue to provide the highest standard of care and support and if there is ever anything more we can do, please don't hesitate to let us know. Thank you again for your trust in At Home Care!


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Review from H L (Client) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received has been amazing and one particular carer has really good to me. She is thoughtful and kind to me, nothing is ever too much.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for your lovely feedback! We're so pleased to hear that you've had such a positive experience with our care. We'll be sure to pass on your kind words, as recognition like this means so much. If there's anything more we can do to support you, please don't hesitate to let us know.


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Review from S D (Daughter of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a massive thank you to all the carers who patiently cared for my mother this past year.
You all shared deep passion in supporting her at times when she had no one else to turn to. You were able to build a relationship with her so she felt safe in your company and I believe
trusted your judgment. Even if she did choose to do things her way at times. I thank you for being patient with us the family, listening and handling our story with care.
It goes to show unlike other professionals, you actively listen first for the care of your client and their family.
I can't express my thanks enough for being there for Mum and listening to me on the phone when I felt frustrated with the situation.
You cared and got to know Mum very well. Thank you.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words. It was our privilege to care for your mother and to support your family during this time. Building trust and making her feel safe was very important to us and we're grateful to know we made a positive difference. Your appreciation of our team's dedication and patience means a lot. Wishing you and your family all the best.


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Review from D A (Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carer managers and office staff are fantastic kind helpful caring friendly nothing is too much for the carers they really have helped me with personal care and light domestic help. The office staff are friendly approachable helpful caring and nothing is too much for them, the office staff and carers
always go above and beyond for me.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your wonderful review! We're thrilled to hear that both our carers and office team have made such a positive impact on your experience. It's our goal to provide compassionate, attentive, and reliable care, so knowing that our team has gone above and beyond means the world to us. Your kind words motivate us to keep doing our best every day. Thank you again for sharing your experience - we're here for you whenever you need us!


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Review from Michael M (Husband of Client) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring staff provided a competent and compassionate level of care for my wife for over two years. They assisted her in washing and dressing in the mornings and preparing her for bed in the evenings.
They were punctual for their visits, and the office would always advise if there were to be any
delays.
I am very pleased with the level of care provided by Caremark.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your thoughtful feedback. We're truly grateful to hear that our team provided competent and compassionate care for your wife over the past two years. It's heartening to know that our carers were there to support her morning and evening routines, bringing comfort and consistency to her days. We pride ourselves on punctuality and clear communication, so we're pleased to hear that you were kept informed and satisfied with our service. Your satisfaction is incredibly important to us, and your kind words reinforce our commitment to providing the highest level of care. We will certainly share your praise with our team. Thank you again for choosing Caremark. If you need anything or have further comments, please feel free to reach out.


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Review from Kevin C (Client) assisted by family/friend published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always came at the time they said they would.
Reported any concerns immediately to their manager who kept in regular contact with me.
Contacted 111/GP as and when necessary.
Found all staff extremely friendly and professional.
All the staff made my life feel at ease.
Highly recommended.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind feedback! We're thrilled to hear that our team's punctuality, professionalism, and attentiveness have made such a positive impact on your experience. Our goal is always to provide reliable and compassionate care, and it's great to know that our staff's timely visits and proactive communication have brought you peace of mind. We strive to maintain regular contact and ensure any concerns are promptly addressed, so it's wonderful to see that reflected in your feedback. Your recommendation means a lot to us, and we'll be sure to share your praise with the team. If you ever need anything or have further feedback, please don't hesitate to reach out.


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Review from E P (Client) published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care I received from my Caremark carers, 100% committed and always with a smile on their face. My morning visit from my carer set me up for the day as we always had a laugh together.
Not once did they make me feel like a burden and I cannot recommend my carers highly enough.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your wonderful feedback! We're delighted to hear that your Caremark carers have brought such joy and support to your mornings. Knowing that their dedication and cheerful presence have positively impacted your day is truly heartwarming. It's our goal to make every client feel valued and comfortable, and we're thrilled that you've felt this way. Your kind words mean a lot to us and our team, and we will certainly pass on your praise to the carers. Thank you again for recommending us so highly. If there's ever anything more we can do for you, please let us know.


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Review from P R (Wife of Client) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the carer we were given and 3rd week onwards has been great. Lovely lady kind and caring and who bonded very well with my husband. I felt totally at ease.
In early May our usual carer didn't come, and a different person arrived. I wasn't happy and my husband was puzzled. I should
have been told and could have prepared my husband for a different person.
Then moving on to the separate Personal Care package. The male carer who came was wonderful and connected with my husband immediately. On the 2nd visit, he made a significant difference and managed to wash my husband's arms, legs, feet, and chest fabulous! I was totally surprised and thrilled. However, on the next visit, a different carer arrived, with a different approach, my husband had no idea who had turned up! And he was 15 minutes late. My husband didn't connect at all. I should have been told it would be someone different because I could have prepared my husband. Hence my review is 4 stars instead.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you for sharing your experience with us. We're delighted to hear that you've had a positive connection with our carers and that they've made a meaningful difference for your husband. It's wonderful to know that the carer in the third week provided the comfort and care you both needed. We apologise for not informing you in advance about the changes in carers. Consistency is important, especially in building trust and familiarity, and we should have communicated any changes better. We will work on improving our notification process to ensure you are always informed ahead of time. We truly value your feedback and will use it to enhance our services. If there's anything more we can do to support you and your husband, please let us know. Thank you again for your understanding and for giving us the opportunity to care for your family.


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Review from L D (Daughter of Client) published on 7 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark was just 100% and over-committed to my Mother. All the care staff were amazing and cared for my Mother to the end. An absolutely remarkable company.
Please give credit to this company working in the community.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words! We are truly honored to have cared for your mother and deeply appreciate your recognition of our team's dedication. We'll make sure to share your praise with our carers. If you need anything else, please let us know.


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Review from A F (Daughter of Client) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care you have given my mother has been excellent. I can't fault the carers they have all been outstanding.

Reply from Robyn Sparks, Operations Manager at At Home Care

Thank you so much for your kind words! We're delighted to hear that you're happy with the care your mother has received. Our carers strive to provide the best possible support, and it's heartening to know that their efforts have made such a positive impact. If there's anything more we can do or any specific feedback you'd like to share, please don't hesitate to let us know. Your feedback means a lot to us!


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Review from Arthur M (Client) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very good service. They were able to provide solutions for the manifold situations which cropped up. Nothing was too much trouble for them.

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Review from Julia J (Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am extremely satisfied with my care over the years, I have needed the support. I have found everybody very friendly, accommodating and flexible when I have needed to change arrangements.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for At Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for At Home Care is calculated as follows: ( (111 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 135 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for At Home Care is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Ashan

Ashan Malik

Job Title: Manging Director

Ash is passionate about providing outstanding care and recognises that the carers play a big part in that. He ensures that customers are treated fairly and with respect. His appetite for caring and empathy for vulnerable people motivated him to venture into the care business.


"One person caring about another represents life's greatest value" Ash said: “Nothing moves me more than hearing how we help to improve our client’s quality of life and maintain independence in their homes for as long as possible".


Frequently Asked Questions about At Home Care

What Type of Services does At Home Care offer?

At Home Care offers Home Care.

How many Carers does At Home Care employ?

At Home Care employs 43 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact At Home Care to verify any information. View our terms and conditions. At Home Care has a Platinum Service – more info.