At Home Care

Enterprise House, Maxted Road, Hemel Hempstead HP2 7BT
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9.8 57 Reviews
  • At Home Care, Hemel Hempstead
At Home Care is a Home Care provider, offering domiciliary Care and Support services, including 24-hour live-in care, to people within their own homes and in their local communities.

There is also support for people who have been discharged from hospital and need convalescence support. This could be a wide range of people who have various conditions or disabilities, such as dementia, stroke, learning disabilities, amongst other conditions.

They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.

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Care Provided by At Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • At Home Care
  • Person in charge
  • Nyasha Pedulu (Registered Care Manager)
  • Admission Criteria
    • Nursing

Funding & Fees Guide for At Home Care

  • Prices

  • Price per hour £25.90 weekdays / £27.90 weekends
    Sleeping night (10pm - 7am) £139.00 weekdays / £159.00 weekends

  • Full price list can be requested over the phone or via email.

At Home Care Reviews (57)

Total of 57, showing 21-40
9.8

At Home Care has a Review Score of 9.8 (9.807) out of 10, based on 23 reviews in the last 2 years. Over all time At Home Care has 57 reviews.

Overall Experience

  • 48
  • 8
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Date Published

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Review from Paul K (Client) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and satisfied.
Treated as a human being.
Not as pricey.

Reply from Ash Sajjad, Director at At Home Care

I am very happy to hear such lovely feedback about the service you are receiving from Caremark. I will be sure to pass this on to the team.


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Review from I R (Son of Client) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark has been providing home care services to my mother for the past five months, and the carers are always very punctual, professional and respectful; they always bring to our attention any welfare concerns they may have. First-class management backup is also being provided.

Reply from Robyn Sparks, Operations Manager at At Home Care

Many thanks for your kind words; I will be sure to pass your positive feedback to the team.


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Review from J B (Daughter of Client) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers treat my mum with respect. When they carry out her personal care they are usually very gentle with her. If I’m at home I can often hear them chatting away with her. They’ve probably heard her life history a number of times! If the evening time could be after seven o’clock that would help
me organise her injection and meal.

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Review from Sandip T (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some of the best I have had a chance to work with. Care coordinators are understanding and always happy to help.

Reply from Noemi Varga, Registered Care Manager at At Home Care

Hi Sandip,
Many thanks for your kind words, I will be sure to pass your positive feedback to the care coordinators.
Kind regards,
Noemi.


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Review from T E (Daughter of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care supplied to my father. He can be very obnoxious as he has Alzheimer's, so can be extremely difficult to handle at times. However, the carers are very professional and know exactly how to handle him, so he is in very capable hands. 100% recommend Caremark. All carers are very
polite and helpful.

Reply from Noemi Varga, Registered Care Manager at At Home Care

Thank you very much for your kind words. We are happy to hear how pleased you are with our services.


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Review from R J (Sister of Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother's three carers are all professional, friendly, caring and it is clear they have a passion for care work. They have built a relationship with him in a short space of time and he enjoys spending time with them, the carers are engaged in various activities with him and they are very proactive
and provide an amazing service.

Reply from Noemi Varga, Active Care Manager at At Home Care

Hi R. Thank you very much for your time in providing us with this wonderful review. We aim to continue to provide high standards to your brother and all of our other clients too. Kind regards.


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Review from Tony D (Husband of Client) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife needs care four times a day, these visits are punctual and care is excellent.

Reply from Noemi Varga, Active Care Manager at At Home Care

Thank you Tony for your kind words. We aim to continue to provide excellent care for your wife. Kind regards.


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Review from John F (Husband of Client) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good, polite carers and diligent in my wife's health concerns and advice given. Visit times, correct agreed times in the morning but some teatime calls a little early and evening (last call on the day) are not always of agreed times, sometimes half an hour before agreed times which makes my
wife longer in bed than she really wants. I understand this cannot always be avoided, due to the last client visits.

Reply from Noemi Varga, Active Care Manager at At Home Care

Thank you for your kind words. We are grateful you can understand the struggles with allocated time, but during this pandemic, it is quite hard to meet all needs at the same time. We will continue to aim to provide a later bed call for your wife. Kind regards.


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Review from Jean M (Daughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never had carers for Dad before so not sure what to expect - the carers are very professional, caring and so nice. They are so helpful with suggestions for Dad - just cannot fault anyone from the office staff to the carers - all such lovely people. Excellent service.

Reply from Vicky Chalice, Registered Care Manager at At Home Care

Thank you very much for your kind words.
We really appreciate you taking the time out to complete a review for us and we look forward to maintaining high standards of care! We are very proud of our carers!


Kind regards.


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Review from Elizabeth N (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fantastic, very helpful and kind.

Reply from Ash Malik, Director at At Home Care

Thank you Elizabeth for your kind review, we value the feedback from our existing clients. Our carers really do go above and beyond. We are proud of them


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Review from Jamie A (Client) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and carer were supportive with me, when I was feeling low. They stopped me from hurting myself and wouldn't leave until I calmed down after the medical team went.
From this, I can see a very caring company.

Reply from Ash Malik, Director at At Home Care

Jamie, thank you so much for your review, we appreciate all feedback and are super proud of each and every carer.


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Review from Evelyn F (Wife of Client) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just find that everything they do is completely excellent, from the managers to the carers, they are very kind, professional, very helpful and very friendly.

Reply from Ash Sajjad, Director at At Home Care

Thank you for your kind words. We are very proud of our care workers and the standard of care they provide.


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Review from Helen W (Client) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are kind, helpful, friendly and polite.
Good timekeepers and willing to have a chat.

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Review from Sue N (Daughter of Client) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to say a massive thank you to Caremark (Dacorum & St Albans). Without Caremark's team of lovely carers, I don’t know how I would have coped. Caring for Mum on my own had been increasingly getting more and difficult for me, but since Caremark have been in Mum's life she has improved tenfold.
I thought I was going to lose her a few months ago, but with Caremark's support, care and looking after my Mum's wellbeing, she now has her quality of life back. You are her Angels.
Thank you.

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Review from Anne-Marie H (Daughter of Client) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Caremark enough for doing exactly that, and that is caring. I live almost 300 miles away from my dad, and with his dementia and other issues, it's been a worry every day, until this fantastic agency was found for us. If there are any issues, I am notified and between us, we can sort it
out at that time.
The staff, from the carers to management, are so lovely, kind and very much understanding and importantly my dad as well as myself think they are amazing. They always make time for us and nothing is too much trouble for them.
I imagine at times their job can be challenging but they remain professional, kind, caring and understanding.
After a previous bad experience from an agency, Caremark have been an absolute delight and I would definitely recommend them.
Thank you all so much.

Reply from Gemma, Manager at At Home Care

Hi Anne-Marie H,
Thank you for your kind words. It mean a lot.
Kind regards,
Gemma


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Review from Pauline W (Daughter of Client) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been with Caremark now for 3 years and I just had to write and say Caremark are a fantastic and very caring company, all the carers are amazing and the office staff too. I feel that my dad's care has always been at a very high standard and nothing is too much trouble. There have been a few
times where my dad has not been well and the swift thinking of the carer to call for a doctor has saved him.
I would defiantly recommend Caremark, my dad is with the Hemel Hempstead team.

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Review from Maureen N (Client) published on 5 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are brilliant.

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Review from John B (Husband of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At 21:15 on Friday night (04/12/20), the carer arrived for her evening duty. She was concerned at my wife's serious loss of balance and decided to request an ambulance. The carer was told that there were "more important cases to be dealt with", and there was no ambulance available for several hours.
The carer refused to accept this and called again. She was eventually advised the paramedics be called. After a series of tests, they found my wife had a faulty heart condition and took her straight to hospital where she stayed overnight. At around 08:30 Saturday morning, my wife was taken to another hospital from where a surgeon telephoned me to say he was going to operate immediately and give my wife a pacemaker. He agreed her carer's diligence had saved her life! The diagnosis was:- Complete heart block-emergency dual-chamber pacemaker.

Reply from Ash Sajjad, Managing Director at At Home Care

Many thanks for your kind words, John.


Kind Regards,
Caremark.


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Review from C P (Friend of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with Caremark, they go above and beyond for my friend making sure she is well looked after. They always make sure everything is tidy before leaving and that my friend doesn't need anything else before they go.

Reply from Ash Sajjad, M D at At Home Care

Thank you for providing us with a lovely review.
Kind Regards.


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Review from Angela D (Daughter of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is the service user. Although I have not been present when the carers have attended my parents home, they have expressed their appreciation of the level of care my mother has received. On a couple of occasions, the carer that visited, had a concern about my mother's skin on her lower leg and
foot this was reported back to the office who then contacted her GP and an appointment was made, and Mum was seen. I feel confident that when there are concerns this is acted upon giving me confidence in the service provided. My father says the carers are always very cheerful.

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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for At Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.807 for At Home Care is calculated as follows: ( (111 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 135 Ratings = 4.807

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for At Home Care is based on 23 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Ashan

Ashan Malik

Job Title: Manging Director

Ash is passionate about providing outstanding care and recognises that the carers play a big part in that. He ensures that customers are treated fairly and with respect. His appetite for caring and empathy for vulnerable people motivated him to venture into the care business.


"One person caring about another represents life's greatest value" Ash said: “Nothing moves me more than hearing how we help to improve our client’s quality of life and maintain independence in their homes for as long as possible".


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact At Home Care to verify any information. View our terms and conditions. At Home Care has a Platinum Service – more info.