At Home Care

Enterprise House, Maxted Road, Hemel Hempstead HP2 7BT
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9.8 59 Reviews
  • At Home Care, Hemel Hempstead
At Home Care is a Home Care provider, offering domiciliary Care and Support services, including 24-hour live-in care, to people within their own homes and in their local communities.

There is also support for people who have been discharged from hospital and need convalescence support. This could be a wide range of people who have various conditions or disabilities, such as dementia, stroke, learning disabilities, amongst other conditions.

They offer care and support to help people who have chosen to continue living at home safely and comfortably. Their services include assisting with:

>> Personal hygiene
>> Domestic support
>> Medication
>> Assisted living
>> Meals preparation
>> Housework and shopping
>> Accompanying you to appointments, such as to the GP or hospital
>> General companionship - someone to chat to over a cup of tea.

Also for people who have been discharged from hospital (NHS) and need convalescence support. Their services include all aspects of personal care and support at home for adults. They specialise in:

>> Dementia (Alzheimer)
>> Learning disabilities
>> Physical disabilities
>> Chronic conditions
>> Stroke
>> Cerebral palsy
>> Parkinson's
>> Acquired brain injury
>> Palliative care/end of life care

They provide a bespoke service, tailored to match specific needs and preferences as well as budget.

There is no real limit to the type of support they offer. It may be something as simple as 30 minutes domestic call each day at a time to live in care packages.

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Care Provided by At Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • At Home Care
  • Person in charge
  • Robyn Sparks (Registered Care Manager)
  • Admission Criteria
    • Nursing

Funding & Fees Guide for At Home Care

  • Prices

  • Price per hour £25.90 weekdays / £27.90 weekends
    Sleeping night (10pm - 7am) £139.00 weekdays / £159.00 weekends

  • Full price list can be requested over the phone or via email.

At Home Care Reviews (59)

Total of 59, showing 41-59
9.8

At Home Care has a Review Score of 9.8 (9.803) out of 10, based on 25 reviews in the last 2 years. Over all time At Home Care has 59 reviews.

Overall Experience

  • 50
  • 8
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Date Published

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34

Review from C P (Friend of Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with Caremark, they go above and beyond for my friend making sure she is well looked after. They always make sure everything is tidy before leaving and that my friend doesn't need anything else before they go.

Reply from Ash Sajjad, M D at At Home Care

Thank you for providing us with a lovely review.
Kind Regards.


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Review from Angela D (Daughter of Client) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is the service user. Although I have not been present when the carers have attended my parents home, they have expressed their appreciation of the level of care my mother has received. On a couple of occasions, the carer that visited, had a concern about my mother's skin on her lower leg and
foot this was reported back to the office who then contacted her GP and an appointment was made, and Mum was seen. I feel confident that when there are concerns this is acted upon giving me confidence in the service provided. My father says the carers are always very cheerful.

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Review from Geoff W (Brother of Client) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lady who is the manager at the Hemel Hempstead office. We had an incident at my brother's flat. The help that my brother and my wife and I received was very professional and caring to all of us. Also, a young carer was also very kind and caring. My wife and I cannot praise Caremark for all the help
and guidance they have given to us. We would recommend Caremark 100%.

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Review from Mandy M (Daughter of Client) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few days ago my mum had to make the difficult decision to have her beloved dog George put to sleep. She was heartbroken!
Yesterday my mum rang me in tears, not unexpected you might think but she shared with me something truly wonderful.
Having heard that George had died of cancer and knowing just
how much the dog meant to my mum, her regular carers and other members of staff decided upon a genuine act of kindness.
The Caremark (Dacorum & St Albans) manager told Mum that a fund had been given to have George cremated and his remains kept in a special casket.
My mum is a chatterbox, her carers will tell you but this beautiful gift just left her speechless.
Mum has always received wonderful care from the Caremark team but this was above and beyond any formal list of care requirements.
It was an act of simple human compassion, and I would say, love too. Not just from those who knew my mum and George but from the manager and the other generous staff who contributed too.
Well done Caremark!

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Review from John B (Client) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My care needs have been supplied by Caremark Dacorum for the past two years. My main carer, I regard as an adopted daughter. She is supported by four others, all under the guidance of the Field Supervisor. I have used descriptions such as kind, consummate professional, reliable, crazy lady, guaranteed
to make you laugh when talking about these wonderful people.
All this has been made possible by the stewardship of the Care Manager who I have watched build up this world-class team.
Compassion, respect for dignity and commitment are now a natural expectation.

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Review from Michael D (Son of Client) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. Very caring and supportive to my Mum and the rest of the family. Couldn't be happier.

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Review from S P (Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My girls that come and see me are fantastic. My legs are fantastic. They are first class.

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Review from Sheila M (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are lovely and help me always.

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Review from David B (Client) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very polite and very nice the carers that come and support with personal care.

Reply from Ash Sajjad at At Home Care

Hi, thank you for your kind words.
Regards,
Caremark
Dacorum & St. Albans


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Review from Michael O (Client) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have always been able to manage my needs. From the 1st call and assessment they've always understood what my requirements were and have always been able to accommodate any changes i have required over time.

Reply from Ash Sajjad at At Home Care

Hi Michael,
Thank you for the positive feedback. We aim to maintain these high standards.
Caremark
Dacorum & St. Albans


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Review from Colin D (Friend of Client) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly service.

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Review from Eileen L (Client) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy carers coming to visit me and support me in the home.

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Review from Neil M (Son of Client) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Caremark. We get very good care from all of the carers that visit Mum, and they all are very kind.

Reply from Ash Sajjad at At Home Care

Thank you.


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Review from Rosina S (Client) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy my carers visiting me twice a day, and to make sure that I'm safe. They support me with the tasks in my home that I cannot do myself.

Reply from Ash Sajjad at At Home Care

Thank you for your lovely comments.


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Review from Alison J (Daughter of Client) published on 29 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Caremark team have provided excellent support for my mum over the last few months. The carers have gone the extra mile to entertain and help her. The management team have also been very responsive and supportive. Thanks to all.

Reply from Ash Sajjad at At Home Care

Many Thanks, Alison.


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Review from Judith B (Sister of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister and I are happy with the care provided. Our main concern remains the importance of continuity. I understand you have to deal with staffing problems from time to time but my sister needs to be in familiar surroundings with people she knows and feels she can trust.

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Review from Mustafa O (Friend of Client) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They provide very well structured and sophisticated service, excellent management. It is dedicated to meet the needs of elderly people and their relatives. Caremark St Albans & Dacorum delivers a high level value proposition for the local community in their region.

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Review from Harry S (Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark has dealt well with my father's difficult behaviour and has shown patience and compassion.

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Review from Jacqueline E (Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good service.

Reply from Ash, Manager at At Home Care

Thank you.


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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for At Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for At Home Care is calculated as follows: ( (120 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 147 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for At Home Care is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Aug 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

Ashan

Ashan Malik

Job Title: Manging Director

Joined: 2012

Ash has been immersed in the care sector since 2012, building and leading three successful domiciliary care agencies across Hertfordshire. With over a decade of hands-on experience, he has developed a deep understanding of what high-quality, person-centred care truly means. His journey into care was born from a genuine compassion for others and a strong desire to make a positive difference in people’s lives.


Ash believes that carers are the heart of any great care service. He is deeply committed to empowering and supporting his teams to ensure they can deliver care with compassion, consistency, and professionalism. Under his leadership, fairness, respect, and dignity are not just principles – they are daily practices.


His passion is fuelled by the stories he hears from those receiving care. “One person caring about another represents life’s greatest value,” he says. “Nothing moves me more than hearing how we’ve helped improve someone’s quality of life, given them back their confidence, or simply enabled them to stay in the home they love, surrounded by familiarity and comfort.”


Ash’s commitment goes beyond business – it’s a personal mission to raise standards in the care sector and to create services where both clients and carers feel valued, respected, and heard.


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